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Valutata 5 stelle su 5

I don't know why Trust Pilot ranks this company so low. I had a fantastic experience with them. I found a gorgeous salt and pepper mill set online and it was quite expensive. Wasserstrom was selling t... Leggi di più

Valutata 5 stelle su 5

Ordered 24 beer can glasses. I was kinda nervous some would show up broken but they arrived pretty quick and all we're packed well and unbroken. Also the price was way less than elsewhere (couldn't fi... Leggi di più

Valutata 5 stelle su 5

Bought two cookie sheets recommended by Cook's Illustrated. Had question and emailed about shipping date and rep got right back to me. Shipping was extremely fast, especially considering it was duri... Leggi di più

Valutata 5 stelle su 5

I purchased wine glasses through Amazon. Wasserstrom fulfilled the order. When I opened the box, I realized I ordered the wrong glasses. I called the company directly and was given easy instructions... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli da cucina
  2. Negozio di mobili

Informazioni fornite da varie fonti esterne

Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

297 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(297)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Bad Shipping, Good Customer Service

It was comical to receive one half of a mop broom.....kinda' dopey when it came to those in the packing department. What are you going to do with one half of a broom handle? Ask for the rest of the product, correct? Well, even though there was a mistake in shipping, customer service immediately corrected the error in packing and sent us "the rest of the broom", new head and all. Congratulations fora job well done.

11 dicembre 2014
Non scritta su invito
Valutata 1 stelle su 5

Poor delivery

Where you say 4 to 5 days delivery...it took almost 10.
Never again.

11 dicembre 2014
Non scritta su invito
Logo di Wasserstrom

Risposta di Wasserstrom

We apologize that we were unable to fulfill your order in the time you expected and for any inconvenience we may have caused. We do our best to indicate the length of time it takes to ship and deliver our products. Occasionally delivery times will increase due to where the inventory is located and the final destination. In the future if you have any questions about the time it takes to fulfill your order or any challenges with your order please contact us at 1-866-634-8927 (M-F 8:00 a.m. to 6:00 p.m. EST) or admin@wasserstrom.com
Please let us know if there is anything else we can do to help you.

Valutata 3 stelle su 5

3 weeks to deliver 2 frypans!

As a former Lincoln employee I was disappointed that it took over 3 weeks to get a 10" & 12" skillet. When this operation was in Ft. Wayne, this stuff shipped next day.

11 dicembre 2014
Non scritta su invito
Valutata 5 stelle su 5

Miniature cast iron skillets

These are the cutest little skillets made by Lodge. They're pre-seasoned and a good price. I plan to make Tatin Tarts in them and give as gifts.

11 dicembre 2014
Non scritta su invito
Valutata 5 stelle su 5

Wasserstrom is a great dependable Company

I am opening a new restaurant and have ordered several times from the Wasserstrom online inventory. They have been very prompt in all of my dealings, including having to return an order. They replied immediately to my email questions, gave accurate info on how to return the items and reimbursed my credit card in a very timely manner. I am very satisfied with both the products and the customer service. I highly recommend them.

4 dicembre 2014
Non scritta su invito
Valutata 3 stelle su 5

it was okay

My order was processed fast and shipped quickly, how ever when it arrived at our facility it was damaged (probably in transit). Other than it arriving broken (which was fixable) everything else was smooth and seemless.

3 dicembre 2014
Non scritta su invito
Logo di Wasserstrom

Risposta di Wasserstrom

We apologize the product on your order arrived damaged and for any inconvenience we may have caused. We do our best to ship products so they arrive in new and good condition. If they do arrive damaged, please contact us and we will replace them right away. We are shipping you another floor stand at no cost to you for this inconvenience. Thanks for your order and if you have any questions please contact us at 1-866-634-8927 (M-F 8:00 a.m. to 6:00 p.m. EST) or admin@wasserstrom.com. Order 1004738046

Valutata 1 stelle su 5

Lousy Service

I ordered some deli trays that I needed to fill my Thanksgiving cookie orders. I ordered them on 11/14/14. I tried to track my order but was unable to. I called Wasserstrom and got no answer (it was a weekend). I sent an e-mail and got no answer. I finally got in touch with someone there on 12/1/14 and asked about my order. I was told it was lost in shipment. Couldn't someone have contacted me and told me that so I could have either reordered or cancelled the order. Instead, I had to run around town at the last minute looking for the trays I needed. I don't plan to order from Wasserstrom again.

2 dicembre 2014
Non scritta su invito
Logo di Wasserstrom

Risposta di Wasserstrom

We apologize that the product you ordered did not arrive on time and for any inconvenience we may have caused. We do our best to ship the products so they arrive in a timely manner. Unfortunately we are not notified by the carriers that they have lost one of our shipments and this makes it impossible to notify our customer. Thanks for your order and again we apologize for not be able to get you the product you ordered. Please let us know if there is anything else we can do to help.

Valutata 4 stelle su 5

Great price

The plates were priced great and they we rec'd these on time. We did have 3 plates that were broken and I sent an email but the email was never answered. I called Customer Service and this was taken care of immediately.

2 dicembre 2014
Non scritta su invito
Valutata 5 stelle su 5

MADE MY DAY!

I ORDERED TWO ITEMS. THEY WERE BOTH RECEIVED WITHIN A VERY SHORT TIME! I WILL USE YOU AGAIN.

2 dicembre 2014
Non scritta su invito
Valutata 5 stelle su 5

5 Stars!

5 stars: Excellent – no reservations, I would recommend this company to anyone

1 dicembre 2014
Non scritta su invito
Valutata 5 stelle su 5

GREAT ITEM & SERVICE!

PURCHASED ITEM FOR A FRIEND BECAUSE I KNEW SHE LIKED COBALT BLUE. I WAS PLEASED WITH THE GLASSES AND SHE WAS THRILLED. THANK YOU FOR YOUR PROMPT SERVICE.

29 novembre 2014
Non scritta su invito
Valutata 3 stelle su 5

Back Ordered 2/3 of order

Ordered 3 little springs and received 1 rather quickly, still waiting on other 2. Received email that they were shipped. Waiting patiently.

27 novembre 2014
Non scritta su invito

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