Wander Doll Recensioni 667

Lovely customer service from Olivia regarding my order. Great company 🙌🏻

I've only just discovered Wanderdoll- where have I been!! Ordered a dress and thought I'd try it but wowee it's amazing quality, fit, clever design so your not self conscious and I'm thrilled with it. Fast delivery too. I'll definitely be purchasing more.

I purchased for collection and because of a change in circumstances was no longer able to collect. I emailed and Olivia was absolutely fantastic, she responded really promptly and clearly with help. A really great and super speedy customer service experience thank you so much Olivia!

Such high quality clothing, true to size and the clothes are stunning!!! I ordered the brown sparkly Nara skirt and bodysuit to match and Wow it turns heads !!! Will definitely order again xxx

[EDITED: I can finally say i received my dress and it is lovely. Still only leaving 3 stars as it took weeks to resolve.]

Placed an order on 9th November and never received any confirmation email or dispatch update. I had to chase them myself, providing my payment confirmation screenshot just so they could locate my order. They eventually sent me a tracking link but it never updated after the 11th and the item never arrived.

After completing the form they requested, I was later told the parcel was “lost in transit” and offered either a refund or a replacement with free next day delivery, despite the fact that I had already paid for delivery on the original order that never arrived.

I chose a replacement and asked for an updated tracking number. Since then, I’ve been completely ignored. No replies, no tracking, no item. Meanwhile, they seem to have time to respond to reviews but not to customer emails.

It is now the 24th, I am £100 out of pocket and I still have nothing. Truly appalling customer service and I’m left with no choice but to leave this review until someone finally resolves my issue.

Olivia was able to help me massively with a recent order and provided me with excellent customer service!

Lovely clothes but beware when buying any knitted sets! I’m really really disappointed with my purchase from this website. I spent £125 on a two-piece skirt and cardigan set, which is definitely on the higher end, so I expected decent quality and longevity. Unfortunately, after wearing it just ONCE for a few hours , the entire set is covered in bobbles and pulls already looks old, worn, and tired. It’s incredibly frustrating to pay premium prices and receive something that deteriorates instantly.

The material once I’ve checked label is NOT at all what you’d expect for this price point. I’ve bought far more affordable pieces from other brands that have held up significantly better. The photos and descriptions online made the set look and sound luxurious, but the reality is the complete opposite.

Overall, this was a huge let-down. I feel like I wasted my money, and I wouldn’t recommend this product or the brand based on my experience. Or maybe stay clear of the knitwear. Wish I knew before and I’d have returned :( feel ripped off .

- UPDATE in reply to wonderdoll - it was the misty sparkle set in grey - cardigan and skirt .

Olivia was really helpful and easy to communicate with which these days is not always the case.

Won’t order again. It costs £25 to return to wanderdoll which is a complete and utter rip off. I also had to pay €14 on custom charges. As well as €10 for shipping for the dress. Absolute JOKE & rip off.

Olivia was amazing helping me, I had a question regarding exchanges and she was nothing but polite and helpful. She explained everything and replied quickly

Huge thank you to Olivia who helped me with an issue I was facing on the website when selecting the delivery option, she went above and beyond to help me and to find a solution to the issue. Thank you Olivia xx

Great quality clothing! When wanting to change my return I spoke with Olivia on the customer service team who was able to sort everything out for me quickly and efficiently, thank you!

The customer service I have received from Olivia has been exceptional….I emailed on the off-chance I could have a dress delivered by the time of my Christmas party and Olivia responsed super quickly to my messages and sent the dress straight away (despite it being on pre-order still). As a new customer, I would definitely recommend

smooth purchase and great customer service, had a problem generating my return and Gary from customer services helped me right away with ease. The items are amazing quality and worth the price point. Will be shopping again

Gorgeous dress and bodysuit I had to reorder a smaller size should have sized down. Not being able to drop parcels at the office is frustrating however Olivia has been more than Helpful over emails so thank you!x

Amazing customer service from Olivia, thank you so much for your help.

I received a few items as birthday gifts and absolutely love them all! Unfortunately 2 of the bodysuits were too big and I had to exchange for a smaller size, as these were gifts and purchased a few weeks prior to my birthday one of the items was out with the 14 days returns policy. Gary has been so helpful allowing me to exchange both items- the replies have been very quick and clear which has really helped to resolve my issue quickly! I already own quite a few styles from Wanderdoll and will be continuing to purchase regularly!

READ HERE & GOOGLE. (A common theme seems to be accusing customers instead of refunding).

I’m not someone who ever leaves negative reviews, but this situation has left me extremely shocked and I feel a strong need to warn others before they consider buying from Wanderdoll.

My situation (almost identical to many other reviews which is shocking!):

* I ordered two Eden Maxi dresses as I wasn’t sure about sizing.

* The parcel was delivered, and within moments of opening it I noticed a hole in the smaller dress - sadly the one that fit me best.

* Within SIX minutes of delivery (as proven by Royal Mail’s tracking emails), I reported the damage and returned the dress the very same day (very unlike me to be so organised but I was going on holiday the next morning).

* I kept the larger size (even though it wasn’t the best fit) as I needed something for an upcoming holiday.

* Two weeks later, Wanderdoll emailed me claiming “the item would not have been sent in this condition” and implied that I caused the damage.

* Despite multiple attempts to defend myself (even through my payment provider) Wanderdoll have refused to issue a refund. They have still not provided any evidence to support their accusations, leaving me feeling completely dismissed and unfairly blamed.

How a brand can accuse customers of damage and simultaneously claim to have a 100% quality control success rate is beyond me. The many similar reviews here and on Trustpilot suggest this is an ongoing pattern used to avoid issuing refunds. It’s incredibly disappointing, especially as I’m someone who loves supporting women-owned UK brands.

I will continue to dispute this case, but in the meantime buyers beware!

I absolutely love the Wander Doll brand which I buy for my daughter, Their clothing is consistently high quality, and every piece feels thoughtfully made. The customer service is excellent—they’re quick to respond and genuinely helpful. One of the things I appreciate most is their seamless returns process, which makes shopping with them completely stress-free. Overall, Wander Doll has become one of my favourite brands, and I highly recommend them!

Ordered for the first time from here - as with the smallish boutique style stores, I expected very little when it came to customer service.

Anyway, I accidentally left my full address off the order!! Silly me, but the team were so helpful and even let me know when it had been returned to them. I did also order the parcel again and was very impressed and happy with the quality and speed of delivery

5 * will defo order from here again