Vodafone UK - Milton Keynes Recensioni 

207
TrustScore 5 su 5

4,8

70 Midsummer Arcade, MK9 3BB Milton Keynes, GB


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Valutata 5 stelle su 5

Avril was excellent. I had an unsatisfactory experience with online customer service but Avril quickly got me sorted out and restored my faith in Vodafone. A real pleasure to deal with and a true asse... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amazing help by Beth in MK. We have a family a family member needing specialist support with dementia. Handled with care and empathy. Vodafone should be proud of Beth.

L'azienda ha risposto

Valutata 5 stelle su 5

Popped into store to replace my handset. Been dealing with Alex for the last few years for handset and airtime contracts, easy every time! Couldn’t recommend going into store more than doing it online... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Avril was polite, friendly & made me feel confident that she was aiming to find me a deal that was best suited to my needs. She pointed out that all our contracts were overdue for renewal without bein... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Gestore di telefonia mobile
  2. Negozio di telefoni cellulari
  3. Internet provider
  4. Servizio di telefonia e internet
  5. Provider di servizi per le telecomunicazioni

Informazioni su Vodafone UK - Milton Keynes

Scritti dall'azienda

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Informazioni di contatto

  • 70 Midsummer Arcade, MK9 3BB, Milton Keynes, Regno Unito

4,8

Eccellente

TrustScore 5 su 5

207 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(207)

39.826 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Amazing service! Definitely recommend here and Avril

We came in to get two new contracts and safe to say Avril who helped us was amazing! Cannot fault her! 1000% she deserves the world and a pay rise!

Please come and see her if you need anything when visiting Vodafone

20 settembre 2025
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Risposta di Vodafone UK - Milton Keynes

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Valutata 4 stelle su 5

Helpful staff in the store but someone has been careless

The staff in store were very helpful when I went to collect my online upgrade device.
Unfortunately although I ordered a 256 GB device, and this is what it says on the box, the confirmation message that I received after getting home said that I had collected a 128 GB device. I spent 30 minutes navigating the chat system to discover that I can't know until I set up the device what the capacity is.
Not 100% impressed.

19 settembre 2025
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Risposta di Vodafone UK - Milton Keynes

We value your feedback, and I apologize for the inconvenience caused. We can certainly double check our end to see what device has been ordered as well as the storage showing on the box and within the phone settings.
If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2

Thanks, Vodafone Social Media Team

Valutata 5 stelle su 5

Sunny is a great guy and been very…

Sunny is a great guy and been very helpful .

19 settembre 2025
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Risposta di Vodafone UK - Milton Keynes

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Valutata 5 stelle su 5

kai was very helpful indeed great…

kai was very helpful indeed great service thank you

18 settembre 2025
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Risposta di Vodafone UK - Milton Keynes

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Valutata 1 stelle su 5

Unreal promotion benefit from Vodafone

I was attracted to join Vodafone broadband by through 3rd party promotion link (which can provide extra reward/gift card)
The link successfully brought me to the Vodafone application page and I have spent 15mins to fill in all the necessary information required.
However, when I reached the final step
to submit my application, it always showed that some personal information seems not right (and ended my application without telling which data is not correct by Vodafone’s webpage) , I am sure I have input all the required information and tried several times. It is still not working and wasted my time. I called Vodafone hotlines and they said they don’t know the reason and cannot help. Many customers had the same experience!

I tried to use several 3rd party promotion links. They work in our services but not Vodafone services. It seems that it is Vodafone’s problem.

Is it just a tricky promotion from Vodafone and actually no one can get the reward ?

I think Vodafone really needs to resolve the problem as a responsible company.

9 settembre 2025
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Risposta di Vodafone UK - Milton Keynes

We appreciate your feedback and we're sorry that you've encountered difficulties placing a order through a third-party.

Our Broadband team will be happy to help you explore the latest offers and assist you with placing an order directly through us. Just give the team a call on 0333 304 0191 or speak to them via web chat here: vodafone.uk/2LCJiTm.

Many thanks,
Vodafone Social Media Team

Valutata 5 stelle su 5

Both Boldi and Beth were very helpful…

Both Boldi and Beth were very helpful with fixing my deactivated SIM card and were very helpful to recommend me a suitable 12 month contract.

31 agosto 2025
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Risposta di Vodafone UK - Milton Keynes

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Valutata 5 stelle su 5

Lovely lady at the Milton Keynes store

I came to the Milton Keynes store last Sunday 17th August after losing my phone and bank card. I was rushing about trying to get a replacement sim before I met family and I was quite stressed and my asthma had flared up. I don’t know the lovely lady’s name but she promptly recognised I had asthma after I told her chest was tight and she found me a spare inhaler. She calmed me down and was really patient whilst I caught my breath. She sorted a replacement sim for me and explained what to do if I found my phone-which I did! She was very understanding and patient and reassuring. Felt much calmer then when I first entered the shop thanks to this lovely lady! Thankyou again

17 agosto 2025
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Risposta di Vodafone UK - Milton Keynes

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Valutata 5 stelle su 5

Kai has been wonderful at the Milton…

Kai has been wonderful at the Milton Keynes store. He’s set up my MiFi device with such professionalism and dedication. Great staff member.

20 agosto 2025
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Risposta di Vodafone UK - Milton Keynes

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Valutata 5 stelle su 5

I was not very understanding of store…

I was not very understanding of store policy and the team were very patient and kind when I got upset. I would like to thank the lovely lady with the blonde hair steak who checked on me and gave me tissues and the kind manager who helped me today. Really appreciate their kindness and professionalism and calm manner.

11 agosto 2025
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Risposta di Vodafone UK - Milton Keynes

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Valutata 4 stelle su 5

I was supported to have a better and a…

I was supported to have a better and a cheaper deal

8 agosto 2025
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Risposta di Vodafone UK - Milton Keynes

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Valutata 5 stelle su 5

Thanks Caitlan for working so…

Thanks Caitlan for working so dillegently with good humour to try to sort my new phone. Sorry it took up nearly your whole working day.

6 agosto 2025
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Risposta di Vodafone UK - Milton Keynes

Hey Roger,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Valutata 5 stelle su 5

Excellent customer service

I went with my parents to Vodaphone in CMK to help them get a better phone deal as they were out of contact.

The customer service was outstanding, we were assistant Avril who was very patient & explained everything regarding contracts
and got both my parents a great deal.

We are very happy customers.

Thank you Avril & tbe team at Vodaphone

3 agosto 2025
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Risposta di Vodafone UK - Milton Keynes

Hey Jillian,

Thanks for the lovely review and fantastic support for Avril.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Valutata 5 stelle su 5

The staff member was very helpful

The staff member was very helpful, explained the price plan and phone plan. Very happy customer, thank you.

28 luglio 2025
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Risposta di Vodafone UK - Milton Keynes

Hey Peter,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Valutata 5 stelle su 5

Kai was absolutely amazing

Kai was absolutely amazing, I recommend coming here for sure. You can’t beat great face to face service.

25 luglio 2025
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Risposta di Vodafone UK - Milton Keynes

Hey Neil,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Valutata 2 stelle su 5

I have been with Vodafone over a year

I have been with Vodafone over a year , as my son recommended them as they prices were cheaper for broadband only .
I am a retired person , so I watch my pennies now .
I have sold my home to move into a smaller property .
The buyers of my old home before we legally completed jumped the gun and registered with their new internet provider of my old property. Unknown to me I was then disconnected by Vodafone . The reason being you can not have 2 providers at the same address…
When I contacted Vodafone to inform them I wish to still continue with them and confirmed my new address, I was told that they took £91 out my account as I never gave them notice .
I am saddened by this , and requested a refund, they have continuously ignored me , even though I was told I would be refunded , and told them to check their phone conversation as it’s all been recorded. They still ignore me . Absolutely heartbreaking service.

16 giugno 2025
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Risposta di Vodafone UK - Milton Keynes

Hey there,

I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.

If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

Valutata 5 stelle su 5

Alex was incredibly helpful

Alex was incredibly helpful, took time to explain all the options available and made the process very easy for me to upgrade my phone. Great experience.

8 luglio 2025
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Risposta di Vodafone UK - Milton Keynes

Hey James,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Valutata 1 stelle su 5

bad service


Vodafone is one of the worst companies I’ve ever dealt with. The internet service is absolutely terrible — always slow, disconnecting, and completely unreliable. Because of this poor service, I’ve lost a lot of time, money, and even customers. I’m running a business here in the UK, and this kind of service is simply unacceptable. Vodafone should be ashamed of how bad their network is. I regret ever choosing them
07768529313

5 luglio 2025
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Risposta di Vodafone UK - Milton Keynes

Hi Hany,

We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.

If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks
Vodafone Social Media Team

Valutata 5 stelle su 5

Avril was very helpful

Avril was very helpful, informative, polite & made my whole experience at Vodafone efficient. Would definitely recommend a friend to go in store if required.

25 giugno 2025
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Risposta di Vodafone UK - Milton Keynes

Hey there,
Thanks for the lovely review and fantastic support for Avril.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Valutata 5 stelle su 5

Caitlin Cueller was a fantastic…

Caitlin Cueller was a fantastic professional. She took me through my many options and ensured I got the solution that required my purposes

20 giugno 2025
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Risposta di Vodafone UK - Milton Keynes

Hey Kezie. We're happy to hear that you had a positive experience! We appreciate you mentioning the professional who helped you navigate the options to find the right solution for your needs. Thanks for your feedback.

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Valutata 5 stelle su 5

If there's a better salesman and…

If there's a better salesman and representative for your company than Kai then you're very lucky.
From start to finish he's been extremely helpful and professional.
I can't recommend him high enough.

18 giugno 2025
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Risposta di Vodafone UK - Milton Keynes

What an amazing review and lovely feedback for Kai. Thank you so much for taking the time to share this with us Michael!

Vodafone Social Media Team

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