While going in for a few new contracts (multiple visits) the account seemed to have issues activating the devices. The lines weren't flawless connecting but the workers were kind, friendly and got the... Leggi di più
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Sede
Cambia sede117 Princes Street, EH2 3AA EDINBURGH, GB
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Scopri cosa dicono le persone
I was helped today by Callum Smith who was absolutely brilliant. I wasn't in a position to sign up today but Callum gave me all the information I needed and a whole lot more. Callum either knew the... Leggi di più
L'azienda ha risposto
Had a problem with my new phone and went into the shop to see what my options were. The shop was super busy but I was seen almost immediately and was listened to and helped by several amazing staff, e... Leggi di più
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Said is incredible! This is the best Vodafone store in the UK if you’re visiting Edinburgh definitely stop by they can help sort you out and save you some money. Definitely highly recommend the experi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gestore di telefonia mobile
- Negozio di telefoni cellulari
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su Vodafone UK - Edinburgh Princes St
Scritti dall'azienda
Informazioni di contatto
117 Princes Street, EH2 3AA, EDINBURGH, Regno Unito
4,5
Eccellente
92 recensioni
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Customer service I had was awful!
Customer service I had was awful!! Timothy it took 1 minute to quickly serve me. I wanted to buy £40 unlimited pay as you go internet. I asked what to do next - he said just put it in your router and should work. He acted as he can’t be bothered explaining anything, only asked me to pay and handed me my SIM card.
I came back home and put it in and it didn’t work and tried to call customer service they said I need to go back to the store as the it isn’t activated.
So that is 3 hrs waisted , calling customer service and going back to the store again.
I wished Timothy was slightly more efficient.
1 agosto 2026
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Risposta di Vodafone UK - Edinburgh Princes St
Hey Dorota,
We are sorry to hear about this, we understand how frustrating it must have been to make another trip to the store and spend extra time getting the SIM activated. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Great customer support
Great customer support here. Very busy store but they do great job 👍
15 maggio 2026
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Risposta di Vodafone UK - Edinburgh Princes St
Hey Mag,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zuhaib was absolutley amazing very…
Zuhaib was absolutley amazing very helpfull restored my faith in mankind. Thank you soo much
14 maggio 2026
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Risposta di Vodafone UK - Edinburgh Princes St
Hey Fiona,
Thanks for the lovely review and fantastic support for Zuhaib.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Because he answered all questions I'm…
Because he answered all questions I'm very grateful.
8 maggio 2026
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Risposta di Vodafone UK - Edinburgh Princes St
Hey Michael,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service from Saihaan today…
Fantastic service from Saihaan today switching broadband and changing mobile contracts
Incredibly swift and helpful
5 maggio 2026
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Risposta di Vodafone UK - Edinburgh Princes St
Hey JP,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hello
Hello, I am happy for your agent's service for all the information was quick to hire my new service .
28 aprile 2026
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Risposta di Vodafone UK - Edinburgh Princes St
Hey Hugo,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incredible listened to needs and…
Incredible listened to needs and delivered :)
Thank you Zuhaib 🙏🏻
25 aprile 2026
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Risposta di Vodafone UK - Edinburgh Princes St
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Easy and simple for eSIM
Amir helped us select an eSIM for our vacation to Edinburgh! He was super helpful and the process was very simple. Highly recommend!
13 aprile 2026
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Risposta di Vodafone UK - Edinburgh Princes St
Hey Natasha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amman was a most helpful and patient…
Amman was a most helpful and patient assistant
28 marzo 2026
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Risposta di Vodafone UK - Edinburgh Princes St
Hey Kenneth,
Thanks for the lovely review and fantastic support for Amman.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shaun and Adam gave me a warm welcome.
Shaun gave me a warm welcome.
Adam gave me an excellent customer service to help me set up my system dep my new business. He was patience and kind.
26 novembre 2025
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Risposta di Vodafone UK - Edinburgh Princes St
Hey Esther,
Thanks for the lovely review and fantastic support for Shaun.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience in Vodafone
Great experience in Vodafone, Princes St Edinburgh. Amir was brilliant - extremely helpful and professional
6 novembre 2025
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Risposta di Vodafone UK - Edinburgh Princes St
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Account issues
I am on pay as you go plus unlimited data plan, I contacted support so many times and they told me they removed the age restrictions from my account but the age restricted settings still shows on my account, I already provided you with my DD master card that should be enough to prove I’m adult or do I need to pop into store with my ID card ?
2 novembre 2025
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Risposta di Vodafone UK - Edinburgh Princes St
Hi. It's disappointing to hear the age restrictions persist despite our support team's efforts. We know it's frustrating. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Helpful and friendly
Was assisted by Duncan at the Princess Street branch who was very helpful and informative about the upgrade that would best suit me. He made the process easy and with a friendly manner. a credit to your business.
29 settembre 2025
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Risposta di Vodafone UK - Edinburgh Princes St
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great sevice
Brilliant sevice and helpful advice given by Younis in this store. He went the extra mile to tell me how best to sort the issue. Thank you!
14 giugno 2025
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Risposta di Vodafone UK - Edinburgh Princes St
Hi. Thank you for leaving us a review with the excellent service while in the Vodafone.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely fantastic service by amazing…
Absolutely fantastic service by amazing team. I had to get a new device and an upgrade. I was served by Muaaz. He helped with my issue efficiently and helped my replace my old device and to get a better deal. He was patient, friendly and so helpful. Highly recommend this store.
18 maggio 2025
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Risposta di Vodafone UK - Edinburgh Princes St
Hi, we are pleased to hear about your fantastic experience. It's great to hear Muazz was helpful and delivered an excellent service. Thank you for your 5 star feedback and your continued loyalty. We hope you enjoy your new device.
Thanks,
Vodafone Social Media Team
Excellent knowledge
Excellent knowledge, extremely professional and efficient with my time.
Helped set up eSIM on international phone.
Thank you for your help Amir.
2 giugno 2025
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Risposta di Vodafone UK - Edinburgh Princes St
Hey Julius,
Thanks for the lovely review and fantastic support for Amir.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Once again excellent support and…
Once again excellent support and guidance from Said and the team. Despite recent issues staff and specialist care team assisted so much to resolve the issues… this is why i remain with vodafone for the lengthy time I have been with them! One visit again to the store today just to check everything is fine…assistance and customer service goes a long way! Thanks to Said, the store team and specialist care team, greatly appreciated!
21 maggio 2025
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Risposta di Vodafone UK - Edinburgh Princes St
Hey Kevin,
Thanks for the lovely review and fantastic support for Said and the team. It's always great to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Awful experience trying to move provider from BT to Vodafone without Internet now for a month!!
An elderly friend of mine has had terrible problems getting her NT broadband moved to Vodafone. New build. Exchange in Leith. Postcode states Openreach FTTP enabled yet 1 month in she has had no broadband to her flat. 3 visits from Openreach . Engineer arrives , no idea why . Can't solve the issue?? Keep saying she has 2 addresses. She lives in a flat with one address ( in a secure building) visitors have to go in via concierge ( different address obviously but same postcode) and still no one can connect her up!!! She was on BT wanting to move to vodafone as cheaper better deal . Router arrived!! What is going on .
21 maggio 2025
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Risposta di Vodafone UK - Edinburgh Princes St
Hey Julia,
I am sorry to hear that you have been experiencing issues with your broadband installation. I appreciate how frustrating this can be.
It's disappointing to know that the issue is still unresolved after multiple engineer visits, and mix-up of the address. To get this resolved, please reach out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Awful Provider, Terrible Signal, Non-Existent 4G/5G
I had been with o2 for 15 years and made the switch to Vodafone due to their attractive and low cost tariffs, got the iPhone 16 and was told my service would go live the next day from the branch in Edinburgh on Princes Street. I had a phone to trade in and they said it would need to be handed in within the next 2 weeks to receive the discount from the phone trade in.
My o2 line was cancelled and was supposed to start immediately with Vodafone but the signal just kept saying no service so went back to the shop and they then decided to tell me I wouldn’t be able to use my new contract handset because they needed the trade in phone to complete my order, they said from receiving the phone they then had to send it down to HQ and that could take up to 2 weeks, it actually took 3 weeks. During this time they gave me a temporary number which was extremely unacceptable and I had to pay for it myself, they said it would be reimbursed once my contract was up and running but typically they have yet to pay it, I am guessing I will have to go into the store and request it even though it’s on their notes that it will be reimbursed.
I have had nothing but shockingly poor signal in Edinburgh, I work all over the city in various locations and rarely get anymore than 1 bar for service, never had 5G and the 4G that you get is diabolical, takes forever to load pages or maps it’s very unreliable, it doesn’t actually matter where I go I have never had a full signal with Vodafone, they did the signal checker for me in store at my work locations and several areas where shown as 5G areas but again never had 5G in these areas. Worst phone carrier I have ever used, I can’t believe I have almost 2 full years with these cowboys before I can change to my old provider.
3 febbraio 2025
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Risposta di Vodafone UK - Edinburgh Princes St
Hello Darren,
Thanks for taking time to provide feedback on your experience.
It's disappointing to hear about the challenges which you've experienced since first moving your service across to us, as it's our aim to make things as straight-forward for our customers as possible.
We appreciate the importance of having a reliable connection, and so we can certainly take a look into the issues which you're having with the network.
If you'd like to discuss this with us in more detail, please reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
I came to Store for help and advice on…
I came to Store for help and advice on Contract said was the person who served me on both my visits he is vetu polite patient and cheerful he helped me save money and get best plan i would rekomend this Store and to ask for said
4 marzo 2025
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Risposta di Vodafone UK - Edinburgh Princes St
Hi Artur,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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