I had a great experience at the Vodafone store. Lydia was extremely helpful, friendly and professional. She explained everything clearly and made the whole process easy. Thank you, Lydia, for your exc... Leggi di più
L'azienda ha risposto
Sede
Cambia sede152 High Street, GL50 1EN Cheltenham, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Luther was very helpful and informed me of my options for upgrading my phone. He took me through the contract process and made everything very clear. Can’t rate Luther enough for the customer service.... Leggi di più
L'azienda ha risposto
Been with a different service provider and had the worst experience ever, but from the moment I walked into Vodafone in Cheltenham I met a guy Luther, he didn't just make me feel welcomed, he took his... Leggi di più
L'azienda ha risposto
I went in the shop. Greeted with a smile and generally a good working atmosphere. I was helped by a gentleman called Mikey. He was patient polite and generally very good at his job and dea... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gestore di telefonia mobile
- Negozio di telefoni cellulari
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su Vodafone UK - Cheltenham
Scritti dall'azienda
Informazioni di contatto
152 High Street, GL50 1EN, Cheltenham, Regno Unito
4,9
Eccellente
423 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Shan set up my new device today
Shan set up my new device today, thank you. :)
20 novembre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Thank you luther for advising me the…
Thank you luther for advising me the best deal and saving me money
14 novembre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Alex helped me massively with my…
Alex helped me massively with my account, I need things explaining a few times. He was very patient
10 novembre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
Hi. We're happy to hear that our team member was able to help you with your account and provide patient explanations. We appreciate your positive feedback and thank you for sharing. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex once again helped us with new…
Alex once again helped us with new phones
6 novembre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Azad was pateint and helped me select…
Azad was pateint and helped me select my new phone really well
3 novembre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
Hi. We're happy to hear that you had a great experience and that our team was helpful in guiding you through the selection process. Thanks for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Arun was fantastic helping me with some…
Arun was fantastic helping me with some great deals for my daughters and broadband! So clear and a huge help - great customer service!
1 novembre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
Hi. We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a good experience with Luther…
Had a good experience with Luther today. Excellent costumer service.
31 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
We visited Vodafone Cheltenham today to…
We visited Vodafone Cheltenham today to get a new mobile plan, and Michael helped us with it. He was super helpful, thoughtful and answered all our questions thoroughly.
10/10 would recommend this Vodafone office
23 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
-15 stars. -5 for each month of poor service.
09/11
@Cheltenham Store have tried to support but 3 full months since dropping my trade in to store and no refund as yet. Cheltenham store sent the device to the trade in team with 3 days of receipt. By all accounts my case is with the escalation team and has been for around 3 weeks now.....customer service at its best. Ive amended my rating to -15. Thats -5 for each MONTH of waiting.
Vodafone trade inResponse from Vodafone 24/10 with an offer if i need support??
As per the info, i have to go to store for the 4th time to get customer services the tracking number for the parcel??
Im the customer and im resolving??
Can you apply a minus star rating on trust pilot!!
Account Number: 10029082**
Upgraded to a new device on 05/08/25
Handed in trade in phone to Cheltenham vodafone store 09/08.
10 weeks later, phone cannot be located.
Phone on Chelt store system as received.
Trade in team not received.
Customer sat in the middle of,
go back to store.....
Store....we cant do anymore...ring customer service.
Advised trade in value of £450 - still no credit on my account while vodafone (10 weeks!!) still argue who the responsibility sits with.
In the meantime I keep getting payment reminders for the device plan that would have been settled off 10 weeks and a a credit due to me on top...
Shambles
10 agosto 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please edit the review to remove any account numbers or references.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Shanique was excellent
Shanique was excellent, very friendly and professional. Gave me an amazing deal for my phone plan :)
22 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Called in Monday PM I had an ongoing…
Called in Monday PM I had an ongoing issue with calls Alex sorted within minutes
20 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Helpful and speedy
Alex helped me with a sim upgrade, my phone is still working well so will wait for sales later on in the year, good advice
9 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Had a moving query
Had a moving query, Luther was incredibly helpful, answered all queries and set everything up for new property. Professional and friendly, all sorted smoothly.
13 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Visited the Cheltenham branch today and…
Visited the Cheltenham branch today and was assisted by Luther. He helped both myself and my wife save on our new contracts. Very grateful, thanks.
11 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ikran was so helpfull and nice
Ikran was so helpfull and nice. Greet costumer service expirance.
11 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Azad was very helpful at helping me…
Azad was very helpful at helping me select my new phone
10 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Brilliant customer service from Arun!
I visited the store today to enquire about a new SIM only plan and was served by Arun. He was an absolute pleasure to deal with, he was professional, friendly, and patient. He explained everything clearly and thoroughly, which made the whole process easy to understand. I left the store feeling reassured and very happy with the service I received. Thank you Arun, for the fantastic customer service!
4 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
Hey Rejina,
Thanks for the lovely review and fantastic support for Arun.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Ikran has made the effort to give me…
Ikran has made the effort to give me multiple deals and was very patient. Thank you
28 settembre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
Hey Mary,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Azad was great at helping me set up the…
Azad was great at helping me set up the phone and answered all the questions I had
23 settembre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great experience with Andreia at your…
Great experience with Andreia at your Cheltenham store. Super helpful and friendly.
20 settembre 2025
Non scritta su invito
Risposta di Vodafone UK - Cheltenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.