Myself and my partner came into this store yesterday wanting to upgrade our phones, we were helped by Ty and Ben and both men were great. I'm not very good when it comes to tech but Ty and Ben both he... Leggi di più
L'azienda ha risposto
Sede
Cambia sede42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG Bristol, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We were helped by Femi, who was excellent. He was attentive, patient, and went out of his was to find the solution we needed and save us some money. I needed to get a new contract for my phone, keep... Leggi di più
L'azienda ha risposto
Millie was great , she answered all of our questions and helped us with our purchase very calmly and so polite. She always made sure to explain everything well and double check that we were okay with... Leggi di più
L'azienda ha risposto
Ben assistant manager. What a gem true asset. Went in to talk about account for old mobile broadband and rarely used voice contract. Turns out Vodafone have stopped stores helping with anything other... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gestore di telefonia mobile
- Negozio di telefoni cellulari
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Scritti dall'azienda
Cribbs Causeway Shopping Centre
Informazioni di contatto
42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG, Bristol, Regno Unito
4,6
Eccellente
163 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Outstanding Service
Patient, helpful, listened to my requirements and didn’t rush me.
10 dicembre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hi Tracey,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Amazing service and staff
Amazing service and staff . Thank you so much callom(senior store manager )for support . Really appreciated his service.
6 dicembre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hey Vishmika,
Thanks for the lovely review and fantastic support for Callom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Really amazing experience for a new…
Really amazing experience for a new contract. Callum was brilliant very insightful
6 dicembre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hey Jezz,
Thanks for letting us know what an amazing job Callum did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Millicent helped me go through the…
Millicent helped me go through the greats benefits of vodaphone and was very cheerful
29 novembre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hi Alfred,
Thanks for taking your time to leave this review for Millicent.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent service and friendly staff
We were served by Ken and he was fantastic. He listened to our needs and found us a great deal. He was knowledgeable, patient and friendly. He went above and beyond our best expectations and got our old phone working on our new tariff while preserving our number and data and offered to look into sorting out a new phone when we needed to upgrade. We went away very happy. Thanks to Ken.
24 novembre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hey David,
Thanks for letting us know what an amazing job Ken did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Computer, and now Vodafone Complaints, says 'No'
Computer said No. Existing Vodafone Airtime plan ok. Can't buy new phone without new airtime plan. New plan costs £5pm x 36 mths extra and binds me for 24 mths. Came to spend > £1300. Left to buy phone elsewhere and close existing airtime. Useless
Now you say contact your sales team? What's the point? You're not offering anything different from the store and I've already spent an hour in your store. Nice to offer me another chance to waste my time. Terrible customer service.
24 novembre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hi Barry,
Thanks for sharing your experience. It's disappointing to hear you've not been able to come to a satisfactory deal with our Sales Teams. Our Teams will offer you the very best deals available.
If you'd like to reach out to discuss this again with our Sales Team, you can reach them on 03333040191 or Live Chat: https://www.vodafone.co.uk/contact-us/
Thanks, Vodafone Social Media Team
Kenneth was super helpful.
6 novembre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hey Peter,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Professionalism at it's best
Kenneth at Bristol Cribbs Causeway was excellent! His knowledge and professionalism can not bettered. A credit to the store
5 novembre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great to argue with customer in front of a shop full of people!
Issue was that I was not receiving app icon badge on Whatssapp so was missing new messages. There was obviously a setting that I couldn't find.
Advisor told me the S23 is a great phone and that this is a minor issue, everything else works, so he couldn't understand why I was complaining and that I should just put up with it!
He just didn't get that, whilst this may be minor to him, to me it was really important and ..... I do actually want ALL the features on my latest model phone to work, I won't be grateful that 90% of them do!
After much arguing the point, he did find the missing hidden setting, which was all I wanted.
2 ottobre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hi Cath,
Thanks for taking the time to share your experience. This really isn't what we'd expect to see and we're sorry that it happened - it should've been an easy conversation. This will be fed back to our Bristol Cribbs team. If you ever need help again, please feel free to pop our team a message over on our social channels:
Facebook - vodafone.uk/3lCYUxW
X (Formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
very good customer service
28 ottobre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hi Badrul,
Thank you for your review and feedback, we appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
SIM issue
I recently had an issue with old mobile network locked so unable to use another SIM provider. On arrival to store, very friendly and welcoming staff with smiles. The customer service received was excellent and really feel Callum (Store Manager) showed great patience and willingness to help resolve my problem even though no longer with Vodafone. He managed my expectations well and has done everything possible to get it sorted. Thanks again really appreciate it 👍
18 ottobre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hi Paul,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The sales yuxiao is very helpful
14 ottobre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Beth is giving a super good and…
Beth is giving a super good and efficient service! Highly appreciated!
12 ottobre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
really helpful
Milly was excellent and really helpful. Despite being new she was knowledgeable, patient and an excellent conversationalist. All in all, a smooth service.
8 ottobre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Risposta di Vodafone UK - Bristol Cribbs
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
We were served by a new employee on…
We were served by a new employee on Saturday looking for a new phone and a few new SIM plans. It was the girls 2nd day serving customers and she did an amazing job!
7 ottobre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hey Helen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Callum was awesome
Callum was awesome, very thorough and resolved a complicated issue!
25 settembre 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hi Marcus,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Excellent service by Slavia in call…
Excellent service by Slavia in call centre then Ben at Bristo Cribbs. Found phone defunk but new phone up and working. Thanks both.
17 agosto 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hey Jason,
Thanks for the lovely review and fantastic support for Slavia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service thankyou
Excellent service thankyou.
Especially Ben. Felt very happy with unbiased and clear advice.
16 agosto 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hi Sarah. Thank you for your review for Ben. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fabulous Vodafone
The amazing person we worked with to get my new phone
12 agosto 2023
Non scritta su invito
Risposta di Vodafone UK - Bristol Cribbs
Hi David. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.