Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looke... Leggi di più
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Sede
Cambia sede1 Commercial Road, BH2 5RH Bournemouth, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and... Leggi di più
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Lucie was amazing. My broadband service had been cancelled for a second time with CityFibre and she came up with a solution that gave me service on the day which was fantastic. Terrific customer servi... Leggi di più
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Thankyou Amy, came in to get a new sim and get a new contract on my expired plan, actually felt like a day out instead of admin. Wanted to stay there to chat all day so down to earth, didnt feel like... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gestore di telefonia mobile
- Negozio di telefoni cellulari
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su Vodafone UK - Bournemouth
Scritti dall'azienda
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informazioni di contatto
1 Commercial Road, BH2 5RH, Bournemouth, Regno Unito
4,8
Eccellente
183 recensioni
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It was quick and easy and got a great…
It was quick and easy and got a great deal. I highly recommend Amy from the Bournemouth store . Thank you for my internet and phone packages
6 aprile 2025
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Risposta di Vodafone UK - Bournemouth
Hey Jay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hayley & Josh – The Dynamic Duo of Vodafone!
Well now, gather round, young’uns, and lend an ear to an old codger who’s seen the rise and fall of dial-up, the golden age of Nokias, and the WiFi wars of 2007. But let me tell you, in all my years battling signal bars and baffling billing statements, never—never!—have I come across a pair like Hayley and Josh.
These two whippersnappers at Vodafone are the Fred Astaire and Ginger Rogers of customer service—graceful, in sync, and boy, do they make solving problems look like a dance!
Hayley, with the voice smoother than a jazz sax at midnight, guided me through my tangled contract woes like a lighthouse in a digital storm. And Josh? That lad’s got more charm than a vintage jukebox. Quick-witted, razor-sharp, and kind enough to explain tech lingo in a way even my old brain could understand.
They didn’t just sort me out—they made me feel seen. Like an actual person, not just an account number floating in the cloud. A rare thing these days.
So hats off, canes raised, and a heartfelt thank you to Hayley and Josh. Vodafone—give these two a raise, or at least a throne of recycled SIM cards and eternal glory.
Yours in dependable signal and newfound faith in customer care,
—Old Man G (still kickin’, still connected)
28 marzo 2025
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Risposta di Vodafone UK - Bournemouth
Hello Gregg,
We truly appreciate your wonderful review and the amazing support you've shown for Hayley and Josh.
Should you require any assistance in the future, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you once more,
Vodafone Social Media Team
Lucy was so helpful
Lucy was so helpful. Chatty and great advice. Will ask for Lucy everytime. Thank you.
25 marzo 2025
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Risposta di Vodafone UK - Bournemouth
Hi Rebeca,
These are lovely kind words of feedback for Lucy. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great service
Amy was very helpful and thorough going through all my options for an upgrade. She was polite and professional.
24 marzo 2025
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Risposta di Vodafone UK - Bournemouth
Hi Jacob,
This is lovely feedback for Amy. Thanks for your kind words and taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Kira was excellent very helpful and…
Kira was excellent very helpful and professional, knowledgeable
22 marzo 2025
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Risposta di Vodafone UK - Bournemouth
Hello Jo,
It's always our aim to provide a helpful service, so it's great to hear that Dan delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The sales advisor and store manager…
The sales advisor and store manager could not have been more helpful. I appreciate the help and guidance I received a lot. As an older man they supported me in clearly understanding the offers including finding the perfect deal for me. I’m a very happy customer.
20 marzo 2025
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Risposta di Vodafone UK - Bournemouth
Hi Ulick,
Thanks for taking your time to leave this feedback. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great in person experience with Kiara
Great in person experience with Kiara. Made sure I picked the right data package based on my past usage and let me try out the phone before deciding to go ahead. Got the Samsung zflip6 in grey as its currently discounted compared to other similar models. Very happy with my purchase and will come back and ask for Kiara if I need anything else phone or Internet wise in future.
15 marzo 2025
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Risposta di Vodafone UK - Bournemouth
Hi Benjamin,
Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The team were outstanding!
The team were outstanding!
Hayley “the boss” was marvellous,
The team of Lucie & Kiara & Josh & Amy all helped as I purchased 2 iPhones 1 IPad and the new Pro 11 Broadband.
Thank you all
Denis
14 marzo 2025
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Risposta di Vodafone UK - Bournemouth
Hi Denis. Thank you for your review for the team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It was a wonderful experience and the…
It was a wonderful experience and the assistant Manager Attila was very welcoming, nice to me and helpful. He’s good at his job 👍
6 marzo 2025
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Risposta di Vodafone UK - Bournemouth
Hi Gift,
We’re grateful for your fantastic feedback for Attila, thank you! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Bad Bournemouth Customer Service by Area Manager
Thank you for choosing Vodafone - it's great to have you on board. Your order number is SBL-1000000773807***
Made an order a few days back at bournemouth store for 5G homebroadband. Unfortunately No Gigacube in store, will order in for you said the rep. Eta hopefully tomorrow, if not will be day after.
Popped into store this afternoon to find out where? No delivery as yet. Further to that, the selling store rep should / could of offered 24hr home delivery, but he did not :-( To add to that, as he was not in the store today, found out he is the area manager for six stores !!!
Very bad customer services…
Thinking they can keep the bloody thing.
27 febbraio 2025
Non scritta su invito
Risposta di Vodafone UK - Bournemouth
Hi Jon,
I do apologise for the experience you have had after ordering your GigaCube. So we can look into this further with yourself, could you please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to see how we can assist further.
Thanks,
Vodafone Social Media Team
The customer service at your service is excellent
The customer service at your Bournemouth square here are amazing and wonderful ready to attend to all customers quick and polite with clients. Customer satisfaction is superb
21 febbraio 2025
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Risposta di Vodafone UK - Bournemouth
Hey Patricia,
Thanks for letting us know what an amazing job our Bournemouth Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service with Lucie
10 febbraio 2025
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Risposta di Vodafone UK - Bournemouth
Hi Luke
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team.
ATTILA and team were exceptional
ATTILA and team were exceptional. I came to collect my sin card just before they closed. He stayed to help me and I was able to find the phone I needed as well. Thank you
3 febbraio 2025
Non scritta su invito
Risposta di Vodafone UK - Bournemouth
Hi Missy,
Thanks for the great feedback for Attila, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I had a really great experience and the…
I had a really great experience and the conversation went very smoothly! Amazing employee!!!
24 gennaio 2025
Non scritta su invito
Risposta di Vodafone UK - Bournemouth
It's great to see you had a really positive experience, Erix. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Josh and Hayley were incredible and so…
Josh and Hayley were incredible and so much better to speak to and get help fronn2 human beings that know what they are doing and 5star customer service - please give recognition and a pay rise! Amazing - I will recommend Vodafone as a result of working with them!
10 gennaio 2025
Non scritta su invito
Risposta di Vodafone UK - Bournemouth
Hi Phil,
We appreciate your excellent feedback for Josh and Hayley. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic service from Kiara
Fantastic service from Kiara. Thank you
12 dicembre 2024
Non scritta su invito
Risposta di Vodafone UK - Bournemouth
Hi there,
Thank you for taking the time to review your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amy was really calm she knew her stuff…
Amy was really calm she knew her stuff and helped me make a decision. Really patient with me. A real asset to your company.
6 dicembre 2024
Non scritta su invito
Risposta di Vodafone UK - Bournemouth
Hi Sean. Thank you for your review for Amy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience can highly recommend …
Had a great experience at Vodaphone Bournemouth. On arriving at the store I was met by a friendly assistant who helped me buy my new phone and Sim on an excellent deal. All hassle free and extremely helpful. Can highly recommend.
29 novembre 2024
Non scritta su invito
Risposta di Vodafone UK - Bournemouth
Hi there,
Thank you for your review, and for sharing the experience you had in store. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Amy was superb from start to finish
Amy was superb from start to finish - A credit to Vodafone
28 novembre 2024
Non scritta su invito
Risposta di Vodafone UK - Bournemouth
Hi Martin,
These are lovely kind words of feedback for Amy. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very good great service...best .. great service
Very good great service.... Lucie was just amazing with me ... helpful.... 10 /10
13 novembre 2024
Non scritta su invito
Risposta di Vodafone UK - Bournemouth
Hi Ammour,
This is lovely feedback for Lucie. Thanks for taking your time to share.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
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