vitaminplanet.co.uk Recensioni 

188
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I placed an order on behalf of my dad (who is 97 years old) for concentrated cherry juice, as it sounded like it would be a good-quality juice. Hopefully this will help with my dad's flare-up of go... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... Leggi di più

Valutata 5 stelle su 5

Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try. It came in 150g size which was what I wanted. Arrived on time,... Leggi di più

Valutata 1 stelle su 5

Should really be zero stars so bad I had a herbal medicine turn up broken glass bottle was packaged terribly just in a bag no protection made several of email contact with them they did not reply tr... Leggi di più

Dettagli dell'azienda

  1. Negozio di vitamine e integratori
  2. Servizio per il fitness e l'alimentazione
  3. Negozio di prodotti di bellezza e per il benessere

Scritti dall'azienda

Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

188 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 6% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,1

Tutte le recensioni

(188)

56 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Advertised baby formula..

Advertised baby formula... Ater one week from original order (and Chasing delivery dates and times) I was told it wasn't in stock (why advertise this specific product?) a big let down for my newly born Grandaughter, and an embarresed Nanny.,

15 aprile 2021
Valutata 1 stelle su 5

Angry

I have to wait long time for you to ship my order, and your response is really slow, sometime even not answer my question. Really angry

15 aprile 2021
Valutata 1 stelle su 5

SCAM- THEY TAKE YOUR MONEY, SEND A FAKE SHIPMENT ORDER & ITEM NEVER ARRIVES

This is a SCAM website. very well set up. I ordered hair oil and I still after a month have not received it. They sent out a text with a fake tracking order number. PLEASE DO NOT BUY FROM HERE! SAVE YOUR MONEY AND GO TO A LEGIT WEBSITE.

9 aprile 2021
Non scritta su invito
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Risposta di vitaminplanet.co.uk

Hi Millie,

I'm very sorry that your experience shopping with Vitamin Planet has not met your expectations. I can assure you, that we are a genuine company and have many happy customers. The majority of our orders are shipped using Hermes who provide us with the tracking codes. Please could you email info@vitaminplanet.co.uk and we will investigate this for you and offer either a replacement or refund if your order is lost.

Kind Regards,
Katie

Valutata 5 stelle su 5

Good price

Good price, efficient service and well packed glass items, received in one piece! What more could you ask for.....!!

7 aprile 2021
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Risposta di vitaminplanet.co.uk

Thank you for taking the time to leave a review Mrs Burch. Your feedback is very much appreciated.

Valutata 1 stelle su 5

This company have very poor customer…

This company have very poor customer service, or shall I say no customer service. I have place an order for honeycomb slab and I have not received it. They have taken my money from my account but they have not send my order. I have been trying to contact them but both email and customer service number they provided in their site doesn’t work. I have been scammed!!! PLEASE DO NOT ORDER FROM THIS COMPANY! They are SCAMMERS ! They will take your money but will not deliver your order.

15 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

DO NOT ORDER FROM THIS COMPANY!

DO NOT ORDER FROM THIS COMPANY!! Really disappointed. I ordered four boxes of Organix baby muesli yesterday. I have not received any email confirmation or order number. Nothing at all.

My credit card has been charged.

I tried to log on to track the order and as I do not have an order number, I can't log on.

I then emailed the address provided... I received an email back stating that the ADDRESS HAS NOT BEEN FOUND.

Cannot believe I have been scammed like this!! Do not order from them!

5 febbraio 2021
Non scritta su invito
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Risposta di vitaminplanet.co.uk

Hi Yasmin,

We are sorry that you did not receive your order confirmation. I can confirm that our customer service team sent you a copy of the email with your order details and your order should be with you shortly.

Valutata 1 stelle su 5

Awful Customer experience

Placed an order online, paid, but no order confirmation. Waited and waited but nothing. Tried calling their number, voicemail to say no agents available and ability to leave a voicemail which I did. No reply after a few days. Emailed them and got a reply to say my order is now unavailable and will refund me in 3-5 working days. So having now lost a number of days, I'm back to finding what I need and awaiting my refund. An online experience to avoid in my opinion.

17 dicembre 2020
Non scritta su invito
Valutata 1 stelle su 5

Awful service - cancelled my order after 2.5 weeks of waiting and false alarms!

Awful. Received a dispatch confirmation shortly after placing my order, however 2 weeks later my order still hadn’t arrived. I contacted customer services (whom took a number of days to respond) who said my order hadn’t been dispatched as an item was out of stock. By the time they had responded to my response, a further item was out of stock so they decided (without consulting me) to cancel my entire order. Awful customer service and now no Christmas pressies!

14 dicembre 2020
Non scritta su invito
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Risposta di vitaminplanet.co.uk

Good afternoon Lauren,

I am very sorry for the issues you have experienced. I understand that one item was out of stock so we part dispatched the order via Hermes. Unfortunately, this seems to have been lost during transit. We couldn't send a replacement for this, as the items were no longer in stock, so instead, we decided to refund the entire order. I'm sorry that we did not consult you first about this and we will endeavour to make changes to the process in the future.

If you require any further assistance, please do not hesitate to contact us.

Valutata 5 stelle su 5

Very satisfied, reliable website.

I have used vitamin planet twice already, I am shopping within the UK, it was fantastic shopping experience, I don’t know why so many low rated critics reviews, due to this I placed my first order with caution, just one bottle Jivesse, it was arrived fairly quick, within a week. Then I place 2nd order after few weeks, with very good discount, arrived again within a week.

I have no problems with this seller at all, instead of it I am a bit disappointed with trustpilot, because many critics reviews for this seller was lies I am guessing, I feel sorry for them.

4 dicembre 2020
Non scritta su invito
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Risposta di vitaminplanet.co.uk

Thank you for the kind review. We are pleased you are happy with our service and we look forward to you shopping with us again soon.

Valutata 5 stelle su 5

Good service and fast delivery

I have been buying Metaburn for 2 years through Vitaminplanet. Service and delivery has always been quick. Metaburn just keeps me going in the gym. When it's open lol.

24 novembre 2020
Non scritta su invito
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Risposta di vitaminplanet.co.uk

Thank you for taking the time to leave a review Charles. It is very much appreciated.

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