Vital Pet Products Recensioni 5

Een maand geleden brokjes voor vetbulten besteld.
Betaald maar ik wacht nog steeds op de levering. Hier bestel ik nooit meer!!

We ordered YuMove Senior Dog Tablets from this company. They dispatched them via Evri who eventually admitted that they had lost the delivery and advised me to take the matter up with Pet Vital Care. Unfortunately PVC don't have any customer service and have repeatedly ignored my emails to their only email address on their site. My only recourse will be to do a charge back through my credit card!!!!

As a pet retailer I avoid using this wholesale company wherever possible. It's a total shambles and around 10% more expensive than It's competitors.
Amazed it's still in business.

Terrible customer service. I placed an order with Fetch (Vital Pet Group trading name on Tesco marketplace), for 2 items.

1 item was delivered by the stated date - 25th April. The other item is now nearly two weeks overdue, and still no sign of it. When I first contacted Fetch about the missing item I was told it would be dispatched later that day (29th April). It still not been dispatched.

I emailed Fetch yesterday (6th May) to cancel the remaining part of the order, still waiting to hear for their response.

I also contacted Tesco Customer Services who tried to contact Fetch but got no response. Tesco sad they would raise a case with Fetch, who have 3 days to respond, and to call them back if I haven't heard from Fetch within 3 days.

Order No 9270-2529-50
Ordered 150 box of small Whimzees Alligators from Fetch (part of the Vital Pets Group) through Tesco Marketplace. When the order arrived, it was a box of 50 ricebones M/L. I immediately contacted Tesco Customercare and was advised to contact Fetch direct.
I emailed fetch customercare. I received a reply from an individual at Vital Pets telling me to make the return through Tesco Marketplace, which I did. I then received confirmation of my Tesco Marketplace return from an individual at Pet Supermarket advising me someone would be in contact within two days.
I subsequently received an email once again from Vital Pets advising of a choice of collection dates for DHL Ecommerce.
I later discovered DHL Ecommerce drivers do not print labels, and I had not been supplied with a return address. I could not find registered phone number for Fetch, I could not find a registered address for Fetch, I phoned Vital Pet products information and my called was terminated before the matter was resolved. I have emailed Fetch customercare for a return address as yet I have not had a reply.
DHL Ecommerce driver could not accept the parcel as there was no return address. Quite frankly the whole experience has been a nightmare.