Virgin Atlantic Recensioni 2.225

totally misleading - lower prices are offered online but it never lets you purchase. It is like a bait and switch thing - when you call to try and get support they then quote £700 or £1000 more for the exact same route. This has been the case for months. Totally deceptive and misleading - I have flown virgin exclusively for decades but I think it is now time to look elsewhere as I no longer trust them with this sort of dodgy behaviour. Now they are just another airline. Truly sad.

We talk now about Rip of Britain and now the airlines are getting involved in doing even with the simplest things. I have booked with Virgin flights to Grenada going out in upper and coming back in Premium Economy with the idea that I could upgrade my Premium Economy ticket to Upper. When going on there website you can see the number of miles needed to buy using points a Premium economy ticket (200000) and Upper class ticket (350000). So logic would suggest that to upgrade it would be the difference between the two numbers (200000 - 350000 = 150000 Points). However that is not the case I was quoted today by Virgin 652000 points per person to upgrade. The only logic you can apply here is that Virgin are ripping of there loyal customers

No Wi-fi for an international flight for over 1000£ is just unacceptable. I scheduled for Delta and got Virgin as a reroute. Terrible experience as always. 0/5 stars.

Overall a shockingly disappointing experience. How do you run out of food for a customer who has purchased a business class seat for thousands of pounds? We were on the flight for over 9 hours and were fed ONE snack at the beginning and then one hot meal with 1 hour left to fly. There was no proper food available for 7 hours of fly time and EVEN THEN you ran out of a hot breakfast for my wife who is breastfeeding with a baby on board. Further, how is it sensible for your flight to have no form of food suitable for a baby? Our baby had ONE banana for a 9 hour flight. We were then expecting to feed our baby from the hot breakfast which you apparently ran out of. We had been asking for food for several hours only to then be told you had run out. You should be absolutely ashamed of yourselves. I will never fly with you and will be sure to tell everybody I know to do the same.

My flight was delayed by more than 24 hours and I’m still leaving a 5 star review.

Here’s why.

1. Communication - a mechanical issue was discovered after boarding. The DM (Leo) communicated regularly and let us know what they were doing and why.
2. Effort - they flew in a part and worked tirelessly, they reboarded the plane in an attempt to get us to our destination on time.
3. Safety- they made the hard call after many hours of trying hard, to not fly. They incurred the cost of expenses and hotels and claims rather than risk our safety
4. Customer service- everyone at Virgin remained professional and kind despite being tested by time, passengers with big feelings and their own fatigue.
5. Care- they ensured that accommodation was found for all and made it easy to get there and back. They made it easy to claim expenses with a proactive email and link.
6. Resolution- claims were responded to promptly and with minimal fuss.

Sometimes what you do when things go wrong matters more than what you do when things go right.

My loyalty has been earned.

If you have flown Virgin and not met Craig and the team he works with your experience is incomplete. I have always enjoyed travelling with VA however my recent trip back from Mumbai on VS0355 was an exceptional experience with services a la virgin style. Craig take a bow you have truly embodied the service expected from Virgin and beyond. I hope I run into you again soon as the 9 hour flight back was brilliant with all of us well entertained and fed.

Booked via Virgin Atlantic for family trip to visit relative's to India all booked via Their web site and paid in full for premium class seats from London Heathrow to Delhi return, have spent quite a lot of money with Virgin but this is the last time I fly with this airline, been told to reschedule my flight back with a 10hrs plus layover in Delhi airport it seems my seat was sold to someone else and forced me to take down grade seat. From now on, I will never fly with Virgin and will ensure none of my immediate families fly with them either. It's simple, they are profiting from the war with Iran. From my stance, I hope they go bankrupt. I will not fly with a shoddy airline that makes too many false promises and is bombarding you with useless crap. I rarely leave a negative review, but from my stance I could easy afford upper class as well, but why pay more when sitting in the same plane, no loyalty at plus they state that you need to ring them using their UK number I am abroad ended buying a local phone and sim to ring customer services, never again will I fly Virgin thanks

Raised a complaint about an error with seat booking. Just get fobbed off. Promised refund. Chased many times, still not actioned. Appauling, do not book with Virgin as they do not care about customers. Turned an exciting trip into a stressful situation

Please never use the Retail Therapy online order service. As of today, an order I placed 2 months ago has not been fulfilled, despite being charged for both the product and postage on the day of order. I have not received a single update about what is going on since that day. The phone number on the confirmation email does not work (surprise, surprise!), so I resorted to the support email address. The response I received (and let's remember this is only because I'm contacting them, not any proactive notification on their part) was that "our warehouse is currently experiencing delays in dispatch". For 2 months???? Unacceptable. Causing me to lose faith in Virgin Atlantic in general....

Worst flight experience we have ever had. Multiple canceled flights and incompetence on failing to rebook a flight. Showed up at the airport at 5 am only to find out they failed to book the new flight for the third time.

Booked a trip to the Caribbean with a quality company who offered an upgrade to Upper Class on Virgin or BA. Although Virgin was £100 more expensive, we wanted to take the Virgin option. We paid the quoted price but despite the flight being for January 2027 and only a moment or two elapsing between giving our card details, and the company confirming to Virgin, Virgin had increased the price by another £500 without any explanation. The BA prices were fixed for 4 days. Guess who we decided to fly with???!!! Sooooo disappointing and not what I would expect from Virgin. Hardly a good PR exercise as neither I nor my 2 friends will travel Virgin again and I doubt anyone else we share our experience with will either. Come on Richard Branson, time to send your customer service on another training course!

I recently flew with Virgin Atlantic on flight VS5 from London Heathrow on Sunday 8 March, travelling in the Premium cabin. Unfortunately the experience fell far below what I expected, particularly given the additional cost of the Premium product.

To start with the positives, the cabin crew were polite and professional throughout the flight and the pilot delivered a smooth journey. However, several aspects of the onboard experience made the overall flight very disappointing.

The most surprising issue was the drinks policy. My partner and I had just got engaged and simply wanted to celebrate the occasion with a glass of champagne or prosecco. Moments like that are exactly the type of occasion where airlines normally help passengers celebrate. Instead we were told this was not possible as these drinks were reserved exclusively for Upper Class passengers and could not even be purchased in our cabin. We were not asking for anything complimentary and were happy to pay. Being told we could not even buy a glass of champagne to celebrate our engagement felt absurd and made us feel undervalued as customers. Even on short European economy flights it is usually possible to purchase sparkling wine.

What makes this even more disappointing is that we are flying back with Virgin Atlantic this coming Sunday and still have no way of celebrating the engagement on the return flight either.

The cabin also appeared poorly stocked with certain drinks. Sparkling water and tonic were unavailable during service, meaning we had to follow up with the crew just to obtain a mixer for the drink we had already ordered.

There were also issues with the catering. The vegetarian meal provided stated that it may contain crustaceans and fish in the ingredients. As someone who avoids those foods, I could not eat it. At the same time peanuts were removed due to another passenger’s allergy, which is completely understandable, but the combination of those two factors meant I effectively had no suitable food available for the flight.

The seating experience on the new Airbus A330 900 aircraft was also problematic. When the passenger in front of me reclined their seat it became extremely difficult to eat due to the restricted space. When the seat moved backwards it also knocked over my girlfriend’s drink, spilling it onto her lap. The seat back even wedged her wine can between the tray table and the seat in front.

Another issue was that the armrest on the aisle seat would not lift when meals were served. This left a noticeable gap between the seat and tray table and made it extremely difficult to leave the seat to use the toilet until the plates were cleared.

The onboard WiFi also did not work at all for the entire flight. I often choose airlines based on internet connectivity as I plan to work during long haul journeys, so this was highly inconvenient.

Virgin Atlantic markets itself as a premium airline with a strong focus on customer experience, which is exactly why I chose to fly with them rather than using my British Airways air miles. Unfortunately the reality of this flight did not reflect the level of service that the brand promotes.

I contacted Virgin Atlantic customer care afterwards. While the response was polite and acknowledged the issues, the outcome was simply the offer of loyalty points rather than any meaningful resolution or partial refund for the Premium upgrade that clearly did not deliver the expected experience.

Virgin Atlantic has historically been known for excellent service. However based on this experience, and the way the complaint has been handled afterwards, I would be reluctant to choose the airline again.

VS104

I recently travelled on a Virgin Atlantic flight from Atlanta to Heathrow on 11 March and had both a positive and a negative experience that I would like to share.

First, I would especially like to recognise a crew member named Andrew. He was incredibly kind, patient, professional, and genuinely helpful throughout the flight. His attitude and care made a real difference and helped make the journey much more pleasant. Andrew truly deserves recognition for the way he treats passengers. I am very grateful for his help and wish him all the very best.

I would also like to thank two other crew members who were working on the right side of the Premium Economy cabin — a lady and a gentleman whose names I unfortunately did not catch. They were both extremely kind, attentive, and helpful during the flight. Thanks to their professionalism and friendliness, I had a very positive onboard experience.

However, the beginning of the journey was quite stressful. The flight was overbooked, and several of my colleagues and I were unsure until the very last minute whether we would even be able to board, despite having booked our seats months in advance. This situation caused a lot of unnecessary stress and anxiety and did not feel fair given that we had planned and reserved our travel well in advance.

Because of this experience, it has unfortunately affected my confidence in booking with Virgin Atlantic again in the future. While the cabin crew did an excellent job and helped improve the situation during the flight, the overbooking issue made the start of the journey very unpleasant.

Thank you again to Andrew and the other crew members for their kindness and professionalism.

Beware of paying for a Premium Economy upgrade with Virgin Atlantic.
We paid £455 each (nearly £1,000) for Premium Economy on an 8-hour flight. The in-flight entertainment system at both of our seats did not work for the entire journey. Cabin crew attempted several resets but it never worked.
By the time meal service reached our row, the advertised meal choices had run out. The “Wonder Wall” snack area was also empty with no crew nearby to replenish it.
In reality the experience ended up being worse than our outbound flight in Economy.
Virgin Atlantic later offered a £100 voucher. Their terms state in small print that onboard services cannot be guaranteed – despite these being key features used to justify the Premium Economy price.
The matter was eventually taken to the small-claims court, where the decision turned on a legal interpretation rather than the fairness of the situation.
For us, paying nearly £1,000 for an upgrade that delivered fewer working services than Economy was extremely disappointing.

booked a return to Washington, had to fly back via JFK but through ticketed by Virgin. The Washington JFK flight was cancelled by Delta. Virgin washed their hands of the whole thing. No flights even indirect for 36 hours, I had to use Expedia to find an ex JFK flight later that day and organise my own train as all the Delta flights were cancelled or full. A very bad experience and I felt completely abandoned.

I had the pleasure of speaking with Francis in your customer service team today who was excellent. He helped me with my seat query ahead of my flight next week and went above and beyond for me. Even wising my a happy birthday for next week when I asked him to check if my date of birth was correct. Thank you Francis, I hope this gets back to you

Just flew san Francisco to Heathrow
I've used many different long haul flights , I cancelled my Emirates from Australia and flew united which were really good. And virgin atlantic for the long trip home instead.
But virgin atlantic on may second leg about 10 hours long .was terrible, upon boarding there was a dirty smell, got to my seat which I paid £55 for ,it was dirty and smelt old the table was dirty & greasy, window was greasy and the TV/ entertainment was crap and screen greasy , old TV, earphone was slack and kept slipping out ,they charge for messaging on flight which all the other airlines i have used has been free.
Then the mostly male hostess team were rude, abrupt , poor service , cold food , cold coffee .the food was disgusting and with cardboard cutlery. I honestly thought virgin would be better but I would put them around Ryan air level . I also had to pay for my luggage. I would never book with these again

The beds in upper class are horrible!! Narrow, hard and gave me backache instead of sleep!! Onboard food mediocre at dinner, vile at breakfast. Too bad. We used to love VA. Looking for new airline.

I have flown with Virgin Atlantic before, but this economy flight completely shocked me with how poor the service was. My route was LHR–MCO–LHR.
On the flight to Orlando, the flight attendants were unbelievably rude. Their attitude was so aggressive that it genuinely felt uncomfortable. The “afternoon tea” consisted of a tiny sandwich and a single scone — that was it. The lunch portion was so small that even a child would still be hungry afterwards.
Unfortunately, the return flight was no better. Once again, the flight attendants were rude and dismissive.
When dinner was served, I asked for a tomato juice. The flight attendant, smiling, said, “I’ll get one for you.” Thirty minutes later, I had already finished my (again very small) dinner and she was clearing trays. I reminded her that she had forgotten my juice. Her response: “Oh, we’ll be serving that in a minute.”
It never came.
I eventually gave up waiting and tried to sleep. Perhaps they plan to send it to my home by post.
Breakfast was the worst I have ever been served on any flight: a plain bagel. Nothing inside. No butter, no filling, not even a single leaf of lettuce — just a dry bagel.
Even business class is not much better than economy, but I will spare the details to keep this review short.
Virgin Atlantic used to have a reputation for good service. Based on this experience, that reputation is clearly long gone.
Never again.

After flying with most major transatlantic airlines, I cannot fault the service of Virgin Atlantic T3 Heathrow lounge. Service was impeccable. I know it's not easy to smile all day but the moment I walked in and got served, Nicole was a vibrant server who made sure not only myself but other guests got what they wanted. Thank you Nicole and well done Virgin for getting the flyers off to a good start 😊