Similar to what someone said, the wrong colour shade was dispatched (3 varying shades instead of 1 like the image). They were helpful at arranging for us to send back the shades however now won’t repl... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This company supplied some cable, which was different from the colour advertised. They acknowledged their mistake and offered to arrange a return and a refund. Unfortunately, they never followed up on... Leggi di più
L'azienda ha risposto
Order 3 sets of lights, great price, beautiful lights, great quality and quickly dispatched. I then had a change of mind for the colour scheme in one room. I enquired about exchanging 2 set for a d... Leggi di più
We have flush fitted glass 'globe' lamps. Normal 15W LED bulbs are too big to fit these. Vintalite supplied 15W 'dome' LED bulbs that fit inside the 'globes' perfectly. Their 'chat' feature allowed me... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
One of the UK's Largest Lighting shop for your home decor,✓Pendant ceiling lights✓Flush mount lights✓Vintage lights ✓LED Bulbs ✓Cables ✓Ceiling Lights ✓Pipe Lights ✓Wall lights ✓Spider Lights, Spend £30 for Free UK Delivery.
Informazioni di contatto
124 Bruce Road, CV6 2LG., Coventry, Regno Unito
- +44 24 7711 8722
- admin@vintagelite.co.uk
- www.vintagelite.co.uk
2,9
Nella media
29 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Superb
No hassle service, really quick delivery, excellent range to choose from, excellent prices and real quality too. I need to return a shade as it doesn't fit right where I need it but that is hassle free too. Would definitely order again.
11 ottobre 2023
Non scritta su invito
Risposta di Vintagelite
Many thanks for your review. We are always ready to provide our service
Highly recommended
Quick delivery, excellent quality light bulbs and top customer service. Highly recommended.
13 settembre 2023
Non scritta su invito
Risposta di Vintagelite
Thank you for your review; stay in touch with us :)
ordered some colourful braided cable…
ordered some colourful braided cable and it was here in two days. No issues at all.
23 agosto 2023
Non scritta su invito
Risposta di Vintagelite
Thank you for your valuable feedback. Please stay in touch with our Vintagelite family :)
Avoid at all costs
Avoid at all costs
Very Poor service. Do not purchase from this company, no telephone number to contact them.
Wrong light sent out and now refusing a refund
Completely different light sent out to the one we ordered. Apparently two replacements sent out, but they have not been received and tracking numbers are invalid, apparently one has been sent out by Royal Mail but still not received.
Emails are replied to in the middle of the night
6 weeks later still not resolved
1 settembre 2022
Non scritta su invito
Risposta di Vintagelite
Dear Patel,
We sincerely apologize for the unsatisfactory experience you've had with our company. It deeply concerns us to hear about the issues you've encountered, and we understand your frustration.
We acknowledge the importance of effective communication and are truly sorry for any inconvenience caused by the lack of a telephone contact option. Rest assured, we are actively working to improve our customer support channels to better assist our valued customers.
Regarding the incorrect item sent and the subsequent difficulties in receiving replacements, we take full responsibility for the oversight and the inconvenience it has caused you. We understand the significance of receiving the correct product in a timely manner, and we regret that we have fallen short of meeting your expectations in this regard.
We are currently investigating the situation with our shipping partners to address the issues with the tracking numbers and ensure that your replacements are delivered promptly. Additionally, we are reviewing our internal processes to prevent similar incidents from occurring in the future.
In regards to the delay in resolving this matter, we understand and share your frustration. Please be assured that we are committed to reaching a satisfactory resolution as quickly as possible.
We value your feedback and the opportunity to make things right. We would like to offer you a full refund for the inconvenience you've experienced, as well as our sincere apologies. Our customer service team will be reaching out to you directly to facilitate the refund process and address any further concerns you may have.
Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention. Your satisfaction is our top priority, and we are dedicated to restoring your confidence in our company
Fabulous vintage cable
Fabulous vintage cable. Just adding excellent characters to my pendant light. Quick delivery
11 novembre 2019
Non scritta su invito
The shade looks great on my upstairs…
The shade looks great on my upstairs landing, quick delivery and nice product, Thanks
24 settembre 2019
Non scritta su invito
Industrial Vintage Retro LED lighting…
Industrial Vintage Retro LED lighting products. A wide range of varieties and good prices. Purchase regularly and happy with them
24 agosto 2019
Non scritta su invito
Fantastic Retro lighting products
Fantastic Retro lighting products. Received within a week to the USA
22 agosto 2019
Non scritta su invito
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