Vines of Gatwick BMW Recensioni 

I have to say this is one of the worst companies I’ve ever dealt with. My BMW is eight months old and apparently not under warranty for the radar system that is on the front of it. I was accused of hitting a pothole at speed with no proof to prove this, however no damage to the Tyres or wheels and a cost of £250 to me just for them to look at it I also have the car on a lease agreement with full cover and they would not cover it either not only that the woman that I dealt with completely lied to me about an issue rather than actually going to find out the truth. Shocking company I have been onto head office and still waiting for a reply from them. I will never ever go to Gatwick BMW again. There is one in Horley, which is only around the corner. I suggest everybody go there instead of this place. !

Good experience and attentive staff. Car service very straightforward. I had a sit and wait appointment and had to wait over 2 1/2 hours (I was told it would be around 2 hours) but satisfied with level of service. Thank you.

Good paintwork and buffer reconstruction. Excellent customer service with personal attention from Igor, leading the bodywork team. A good experience.

Turnt up, courtesy car wasn't ready, was promised on the phone a bmw. Instead they called enterprise and I had a mokka.
Explained my frustration ,they said they couldn't do anything.
Enterprise told us they only booked it 5 minutes ago.
Also the day after we left garage we now have the tyre pressure sensor broken and not reading.
Also when we arrived, we was just told to give them the keys, and not explained anything.
Won't use this bmw garage again.

Service carried out as requested

Customers Service

Excellent service from Min, she is a credit to the business.

Absolutely amazing service from BMW Vines Gatwick!

A massive thanks to Toni Lebedova who was one of the best Sales Execs I’ve dealt with since buying several BMW’s over the years. Really appreciated the prompt responses and attention to
detail. Never tried to not answer any of my 100 questions and was transparent throughout. Very nice and friendly too which helped the transaction go nice and smoothly on the day!

Also a big thanks to Jed Callan, the Approved Used Sales manager who very helpful and took the time out to speak to me direct on the handover day. There were a couple of minor issues which Jed personally attended to and asked his team to resolve whilst I was there to avoid any further trips.

Both Toni and Jed also followed up to ensure I got home safely ( 3 hour drive) and all was good with the car.

Don’t really get this level of service these days so I was very impressed and will be sure to come back to Jed and Toni for my next upgrade!

Keep up the great work!

I purchased my X5 from Vines in Gatwick and, while I’m obviously not happy that the car developed a malfunction the very next day, the after-sales care I received from Jed, the Used Car Sales Manager, was second to none.

The malfunction happened on Friday at around 3pm, just as I was preparing to travel to Europe. We were trying to deal with BMW Assistance, but because the car was newly purchased, we were having issues with the warranty registration. Jed was fantastic. Despite it being after 5pm and having no obligation to continue dealing with the issue, he stayed in contact with me and worked tirelessly to try and find a solution until around 9pm.

The car was eventually collected by recovery on Friday evening, although unfortunately it wasn’t delivered to the workshop until Monday. Throughout the weekend, Jed kept me updated from Saturday right through to the car arriving at the workshop and being fixed.

With my trip to Europe only days away, Jed and I explored every possible option to try and get me back on the road, including looking at whether a courtesy vehicle could be arranged that would allow me to travel to Europe at such short notice. In the end, I had to purchase a cheap 7-seater to make the trip, which thankfully did the job and I can now sell back.

For me, Jed genuinely went above and beyond. He clearly cares about his customers and takes great pride in what he does, and he really wears his heart on his sleeve. His commitment and communication throughout what was a very stressful situation made a huge difference.

Because of this experience, when I’m looking to purchase another vehicle in the future, I will definitely check what Jed has in his inventory before looking elsewhere. I know that if I buy from him, the after-sales support will be exceptional.

Thank you again, Jed, for everything you did. You’re a credit to Vines BMW.

My bmw traveller was in for a recall repair. The service from start to finish was excellent. A young girl I believe her name was Minati was outstanding when we arrived in a rush to catch a train and also at the pick up when we returned earlier than expected. Well done also to all involved in the task.

First class service thank you

Excellent customer service from the point of booking through to the day of service and collection of the car.

‏Ghiny was fantastic
She was very helpful and professional and assisted me every step of the way
I am very grateful to her

i have always found Vines at Gatwick excellent , this time they carried out an emergency tyre replacement.
Advisor Min Rampertab was brilliant in organising this and keeping me informed

The experience was seamless, with booking, follow up texts about the progress and completion of the service on time. Ghiny was particularly helpful, answered all my queries and the care that she showed was exemplary.

From first contact to vehicle collection. Every thing went very smoothly.
Everything was carried out as discussed on time and with professional pride.
I made a 660 mile round trip to collect my new 3 Series and certainly wasn’t disappointed in any way shape or form.
I was made to feel a valued customer and treated as such.
I Dealt with Bhaven who was the ultimate professional and cannot recommend him and BMW Gatwick highly enough.

Great experience with service department at Vines Gatwick. Complimentary fix for my car! Thank you.

no one will call me back (2 x phone and 1 time via autotrader) - just read the other reviews pretty dreadful - perhaps better to buy somewhere else?

Took the car in for airbag recall and writhing the early hours of the morning leaving the workshop hours before the car alarm went off, windows kept going up and down, had to disconnect the battery. Next day found the steering column volume control, cruise control, wing mirror tilts all not working. The garage agreed to “check” their work so went back in. Was told they did nothing wrong however found a code (despite them saying they did not plug it into diagnostics at any time) about the wind mirrors not working. They said they would email over costs of what they would charge to fix it. They never did so I called numerous times to talk to Kirsty who said this but no response. Then taking the car away in the dark and them proudly saying they washed and polished the car (we did not ask for this) putting it in our garage we found lots of scratches all over the vehicle where it had obviously had someone rub up and down, not a panel was untouched by their marks. Also the magnifying mirror in the wing mirror had been moved half way up the wing mirror. Mmmm. So I wrote to the CEO who said the manager would call me, claims he did but no voicemail or return call was made. Then I wrote another email stating the inconsistencies of everyone’s stories, did they or did they not plug the car into diagnostics, very odd how they found an error code without having done so. The first response was to bring the car back for more polishing, not on your life so I sent photos. The response was abrupt and rude, saying the scratches were to be found in a 20year old vehicle - this car was immaculate be it all for the odd chip mark and one cat scratch on the bonnet. No mention of the wing mirror. States it was all just a coincidence, they never wash cars unless the owner instructed them to. Said they would never email costs without seeing the car - such utter lies from Kirsty and David the manager. Having read other reviews I’m not surprised at the higher percentage of 1 stars. Two re-spray garages stated that BMW were notorious for scratching clients cars, they get many BMW’s in for that reason. An appalling garage with no respect for the clients. Never return calls or do what they say, only lie about it after. People make mistakes but admittance is key.