Viagogo Recensioni 

Stay away from this site. Was totally ripped off. Bought tickets at inflated prices then had to sell as I was unable to attend. Sold at a reduced price and in the end they would not pay me as apparently the tickets I got through them and then sold on were not valid. total scam! Customer service sucks big time.

I bought tickets for Atsuko Okatsuka's Big Bowl Tour in April for her August Show. Extremely disappointing experience. My ticket order was cancelled by Viagogo only three hours before the performance because the seller had failed to deliver the tickets. I was offered replacement tickets, but none were available, leaving me with a refund but no way of attending the event.

I understand that Viagogo is a marketplace and that sellers may fail to fulfil an order. What I find unacceptable is that a customer can be left without a ticket only hours before an event, when there is no realistic opportunity to make alternative arrangements. A refund of the ticket price does not compensate for the considerable inconvenience and potential travel and accommodation costs that can be incurred when attending an event, particularly for someone travelling from overseas.

Viagogo may technically fulfil its stated guarantee by offering a refund, but from a customer's perspective this is a very poor guarantee when the failure occurs just 3 hours before the event. This experience has seriously undermined my confidence in using Viagogo again.

Didn’t get the tickets I ordered and tried to speak to customer service and got nothing. Absolute disaster organisation

Advertising tickets at lower prices, after at checkout way more expensive almost fifty percent on it. Very disappointing with this site ,, should tells the final price ,with fees and taxes before purchasing.

This platform misleadingly claims that only a small percentage of tickets remain, creating a false sense of urgency and pressuring buyers into paying unreasonable and inflated prices. Unfortunately, the platform appears prominently in Google search results, making it easy to mistake it for an official ticket seller. **Do not buy tickets from this site.**

My card initially blocked my account, when buying tickets, because it flagged it as spam. I couldn’t end up going and tried sell the tickets was unbelievably hard. You can’t call, because it’s overseas, so essentially I wouldn’t even try. I wouldn’t recommend going through this site as all. Save the hassle!

I was told the tickets would be send to my address a few days before the event. I’m Australian so I was already in Europe by that point. Had countless conversations trying to change them to e-tickets, and they said that they had to go via email. Made all these arrangements with family members to somehow try to get the tickets to me express when they arrived. About a week out, they sent them via eticket… all that hassle, time and stress for nothing.

Where do I start. I go hit with extra service and delivery fees during checkout process, they were higher than the cost of the tickets. I tried to sell the tickets as I was away for work the night of the performance. I used their recommended price option which was about $10 more per ticket price (not including the extra fees) and they wouldn’t approve my listing to be advertised. I then contacted their waste of time support. I was told they wouldn’t approve the listing as you’re not allowed to sell for a certain percentage over the original price(which they were not). I lowered the posting to $5 below the cost of the ticket thinking some return was better than nothing. No such luck, they still don’t get listed. In my experience it’s just a big rorting company.

Charged well above standard rate for tickets with exorbitant hidden. Viagogo is intentionally deceptive and does not respond to complaints. They have been fined by the ACCC and also had their appeal dismissed, yet seem to continue the same practices.
They rely on people clicking the first option for tickets on a search and then urgency for securing tickets, that they misleadingly, state are almost sold out. Viagogo = SCAM

I purchased a ticket for Jeff Dunham comedy but 2 months before the event situation confirmed I can’t attend. I tried to sell it on viagogo where I purchased, but support told me selling is limited for specific parties its better for you to sell it on fb marketplace or somewhere else. They also didn’t accept refund even 2 months remaining to the event. Im not suggesting viagogo and I won’t use their services anymore.

200 hundred dollar booking fee! Deshonest, deceptive and decieving website! Strongly urge DO NOT book vía viagogo!

Easy to get tickets. Good price.

Paid £650 for two tickets, they didn't even send me the tickets. Customer service was absolutely horrific. I had to push them for a refund. They kept telling me my tickets would arrive an hour before the gig. Thankfully I didn't believe them and bought elsewhere. Scam artists.

I didn’t get my tickets til the day of the concert. The chatbot didn’t help, but i called their support and expressed my concern and anxiety on the day of the concert. About half an hour later I received my axs transfer. Luckily the axs transfer worked and i had one of the best nights of my life. But it was really down to the last few hours.

I was scammed, and they didn't refund me. It's hard to believe a business like this is still operating in 2026.

Disgustingly overpriced !!! Why can this happen !!! How do they get away with it !!!

I strongly recommend avoiding Viagogo, particularly when purchasing tickets for events in Australia.

I purchased 2 tickets through Viagogo for A$878.61. The original ticket price through the official ticketing platform was A$202.85 per ticket, meaning the original value of the two tickets was A$405.70. I therefore paid A$472.91 more than the original ticket price.

I found Viagogo when searching online for tickets, where the website appeared prominently through a sponsored advertisement. I later discovered that Viagogo was not the official ticketing platform for the event.

The event was subsequently rescheduled by 11 days. I cannot attend the new date due to work commitments.

The official ticketing platform provided customers who could not attend the rescheduled date with a refund option. I therefore contacted Viagogo and requested a refund.

Viagogo refused.

Their response was:

“Since the event was rescheduled and not cancelled, we are unable to provide a refund for the purchase. All sales are final on our website.”

I find this extremely disappointing. The event date I purchased tickets for was materially changed, I cannot attend the replacement date, and the official ticketing platform has provided a refund pathway, yet Viagogo has refused to assist.

I have now escalated the matter to my payment provider and am also reporting the circumstances to the relevant Australian consumer protection authorities for assessment.

My advice to other consumers: always check who the official ticketing provider is before purchasing. Don't assume the first result in a Google search is the official seller.

I would not use Viagogo again.

Shocking ! Bought 4 x tickets for Massive Attack, Melbourne 2026, well in advance (2 months).
Day was getting closer, so I contacted them. Only contact was a bot! No human contact was available. Harassed them for 2 days prior to the concert date and then on the day, 2 hours before the concert, I was informed that my tix would not be arriving! I was pulling into the venue carpark.
Tried again to access communication & was pretty well blocked.
I WOULD NOT RECOMMEND VIAGOGO!
Plus side was that I had an immediate refund of my over 1k tix. This however didn’t make up for the bad communication from them and our huge disappointment.
ZERO STARS from me.

paid premium $.

Be very careful with what you purchase as sellers can sell tickets for whatever price they want. I unknowingly bought 2 junior tickets at $97.73 when they say $22 on the actual ticket. It wasn't clear that they were junior tickets not adult tickets. I had to look closer to see this after the fact.
I didnt realise it was a buying and selling site for anyone.
Do not recommend buying from here.