Vets Now - Wolverhapton Recensioni 168

"Seeking feedback about St George’s Vets Wolverhampton and NOW vets
I recently had a disappointing experience at St George’s Vets and NOW out of hours vets and I'm curious to know if anyone else has had similar issues.

Please share your thoughts, positive or negative, to help me understand if my experience was an isolated incident.

Your feedback will help me make informed decisions about my pet's care and may also help others in the community.

Thank you for sharing your experiences!"

I can't thank Vets Now enough for the great care they provided my dog during his overnight stay. The staff were incredibly attentive and compassionate, ensuring he was comfortable while receiving IV fluids. They kept me updated on his condition and made sure all my questions were answered. It's clear they genuinely care about their patients. Highly recommend Vets Now.

We phoned up the OOH service, they directed us to our nearest service. When we arrived they had our cat’s name & we were seen within 10 mins.
He had bloods done.
Everything was explained in detail, so we understood our options. We were given some medicine for him. We were in & out in about 45 mins. It was an excellent service.

Understanding from the first call to seeing the vet. Immediately on seeing that my dog was mega stressed after a seizure (as was I!). Put us in a quiet room allowing her to settle in a darkened room. Whole manner was cram and understanding .

sensitivity of staff. prompt action. both bonnie and I were kept calm in a very traumatic situation.

The consultation was a complete waste of time and did nothing to appease my concern I have serious doubts that the person I saw was a qualified vet and apart from temperature heart and weight check nothing was accomplished at a cost for consultation of £313 was a complete ripoff, I visited my vet the following morning and explained the symptoms and even the receptionist was able to diagnose the problem Cystitis
Which is now successfully treated.You can rest assured that I will do everything in my power to warn my dog group and friends to at all costs avoid your alleged veterinary services
James Smith

Very helpful, supportive, looked after my pet explained all I needed to know overall a good service.

Disgusting experience.

Saw Anna VET

Took in my poorly dog, they did no general observations other than listened to my dog’s heart and said she couldn’t hear it because he was panting. Which he was very unwell. She blamed him being overweight. He has continued to have serious issues following this appointment and charged £480 for some tablets.
He is now in with another Vet seriously unwell which could’ve been prevented had she actually took my concerns seriously.

Given antibiotics which made my cat really ill. I rang to see if I could collect different ones. I was told to persevere with them. That was really poor advice as my cat was now really sick & couldnt keep anything down.
£345 for such poor advice.
Also how can the consultation fee be justified? It is almost 4x a normal fee. Twice the normal cost I could accept but it is far too expensive. As a concerned owner you leave us no choice but to pay it. Not so bad if your pet didnt end up more ill & then given poor follow up advice

It was a stressful visit , the Vet who looked after Land very well, thank you so much

we had a problem with our dog that needed urgent treatment. we managed to see a vet quickly and get our dog sorted.

Notes were not sent to my vet
IV line was left in my pet, my vet did not know why and had to remove this.

It was good to be able to get treatment for my cat in an evening, and for him to to be able to stay overnight but the cost was astronomical.

Very helpful kind and understanding staff.

Very quick service, helpful, vet was very good with my dog, nothing too much trouble. Receptionist really helpful with insurance claim

We had to visit at 1.30 am and vets were very helpful and explained everything very clearly

Vet was very kind and caring towards Badger

Prices were very very high. Was given the wrong price on the phone.

Following booking the appointment over the phone, there was no record of the appointment once arriving at St Georges Vets so we ended up going over all of the details again. Once the appointment had concluded the receptionist confirmed that the information has been sent to our regular vets for follow up which also had not happened. I also checked with our insurance company if the case had been opened directly by St Georges Vets, which we were advised it had, and again this hadn't happened. I can also understand a premium in cost for out of hours facilities but find the additional cost for this service extortionate and unaffordable.

I also feel that the receptionist at the Vets had an unusual manner and seemed impatient and irritable.

On a positive note, the service that we received from the Vet on the day was extremely good and I would have full confidence in this person.

Very good friendly vet staff are so nice towards your pets