Valuecabs Recensioni 

If I could give zero stars I would. Pre-booked a taxi via the app yet when the time comes there’s no availability or a driver accepts and cancels (three times this has happened with the one booking). Two cars passing my location and ten cars sitting at the airport for the past half hour. Will not be using again no matter how stuck I am

Sat August 2nd 2025. 2 adults wanted a taxi from grand central station belfast to Mandela hall,12.20 pm.
A white taxi can was parked at the office as we walked out from the station.
Asked the driver 'is the taxi available ' yes.
Sat in, and at once the driver started on a raging rant about foreigners.
Send them home, look at them,pointing to people whose skin colour was not white.
Told us figures about government debt, nhs broken, no jobs for 'our people ' M3 closed why???everything possible he could complain about. What a bad start to our day in Belfast.
Upside is the concert in Mandela hall was positive, hopeful and we enjoyed top-class music.
Next time we will pass by this taxi office.
I would prefer to walk.

For the second time Value Cabs failed me when I needed to get a flight. Booked over a week in advance. Depending on them to get me to airport on time. 5.30am so didn't expect it to be busy. 15 minutes before I get a text to say due to high demand they'd be late. No good for me. Had to cancel and figure out another plan.

Do you think we were born yesterday. We had a taxi prebooked from q cabs to take us from the boulevard to banbridge. This guy from value cabs turns up trying to get our business saying oh they won't come all the way out here do you guys want me to drop you off. I'll even take you to belfast if u want. They are based in banbridge just cos we aren't from the area doesn't mean we are stupid! You should be trying to help people not rip them off lad

I pre-booked and it turned up almost 30 minutes late. This was due to incompetence or overbooking, not unexpected traffic etc. 20 minutes after it was due, they were still unable to provide an estimated waiting time as they were still searching for a driver. I then had to book with FonaCAB, who thankfully came quickly. Before it came, a Value Cabs driver arrived but was apparently not for me or another group who had been waiting for ages. We didn't believe him as he was sketchy and wouldn't say if he was for us when we gave our names, only when we gave our destination. The others said this has been happening. Drivers turn up and then decide if they can be bothered doing the run. It was incredibly stressful. I won't be using them again.

My experience with Value Cabs has varied widely over the years, and using them in Belfast City Centre is usually fine. However, lately I am increasingly using Value Cabs to get to and from Belfast International Airport, and find the drivers to be unprofessional and greedy.

I get that there is a surcharge for the drop off at the airport, but exactly how much each driver charges seems to vary widely between £3 and £7 depending on the drivers' mood. Furthermore, most drivers refuse to add the surcharge to the receipt. At the end of the day, I don't even care that much about the surcharge, but without it being listed on the receipt, I cannot claim it back from the company on expenses. Flying about 10 times per month at the moment, this rapidly adds up to a large amount of money I have to pay out of my own pocket.

Arrived at the booth at Belfast Grand Central Station. 5 people got their taxis before me and they rang after me!
How does that work?

Husband and I took part in the relay at the Belfast Marathon at the weekend. Stayed at Stormont Hotel the night before, as it was close to my starting point. Booked Value Cabs to take my husband to his bus 5+ miles away, which would then take him on to his starting point. I contacted lots of taxi services in Belfast and Value Cabs were the only ones willing to do the run. With the road closures in place for the marathon, it wasn't an easy run. Driver was parked as close to our hotel as he could get, waiting for my husband and got him there in good time. He managed the road closures very well. Big thanks to the driver (sorry, didn't get your name) and to Jenna who handled the booking.

Took one of their cabs from Belfast city to the city airport early morning. The booking was using their app. The taxi came on time, but when I reached the airport, he asked whether I will pay by card or cash, which was a bit confusing as I had already entered my credit card details on the app. Nevertheless, I paid using my debit card using the driver's card reader in the car. After a day it turns out I was also charged on my credit card by their app. Simply speaking, I was DOUBLE CHARGED. This is either cheating knowingly we are not from the area or incompetence. Either way, it was a bad experience.

Booked a taxi last Sunday night to Belfast City airport on Monday morning at 7.50am. At 7.40 I got a message to say my driver was unavailable! A few mins later a new driver was announced on the app only to then also disappear & I was left with a “still trying to find a driver” on the app at 8.00. When I arrived at the airport after begging a friend to be late for work & drive me I was nearly run over by a Value cab driver on the walkway ramp & there were loads of their cabs there picking up people coming out of the airport. Bookings TO the airport should be a priority… #stressful #unreliable

Tried booking after a long hard day of work, twice. Rude or incompetent!

I had booked a taxi to take me to the Air Coach in Belfast and had built in 45 minutes to allow for delays. The Value Cab did not arrive on schedule. We realised after an hour that we had missed our coach. We had to drive to Dublin so as not to miss our flight. Lost two return bus fares and had to pay £240 to park the car. More recently I complained about being charged twice. Paid cash and was also charged on the app. The company took the side of the driver who claimed I didn’t pay him. It is hard to avoid this company as it holds a dominant position in Greater Belfast.

Booked a lift to the airport with 24 hours notice. Car did not arrive, not even dispatched. Very stressful.

I got a taxi home with Bobaka on St Patrick’s night. He was the loveliest man, and he was full of many stories and had us laughing the whole way home. Made our night❤️

Shite! Very shite!

I am a long time customer and I’m usually very happy with the service, but totally displeased with my experience on Saturday afternoon last. I arrived at Belfast City airport off the London BA flight at approximately 12.50 and got a taxi quite quickly. The driver told me immediately that there was a charge of £4. I believe it should be £3 but didn’t argue thinking perhaps it increased at the weekend. He then found it hard to exit the barrier and became very frustrated. Eventually when a member of staff came we got out.I was asked the same question by him several times. I was going to Glengormley and usually drivers take the Whitewell Road bus this one went a roundabout route by Sandyknowes. My fare on Thursday morning going to the airport was £22. Saturday’s was £30 which is excessive. Do Value Cabs screen their drivers? Unfortunately I didn’t get the driver’s number but it must be recorded at the airport.

Shocking service this morning exited 30 minutes for a taxi when they called me I had already arrived at train station I walked it from the archers , now same thing waiting for a taxi no word yet 20 minutes what a service used to use them every I think I will give them a miss

Taxi booked to get connection to airport.Did not arrive,highly stressful as had to make alternative arrangements.This is the second time we had this experience..surely if booked well in advance they should prioritise.Totally unreliable.Cannot contact or speak to anyone.Would not recommend .Avoid

Driver 101- took myself and my mum from Larne to ballymena today - firstly he was the most welcoming driver when we first approached the car and he instantly offered some wipes to my mum when she got a bit of dust in her hand from the lower booth door / secondly inside the car was extremely tidy and was very comfortable to be seated in / thirdly the whole journey was overall amazing - he was so talkative and friendly with us - and he even sang along to the radio with us - both myself and my mum felt extremely comfortable and safe with driver 101 / such a respectful/ kind / welcoming driver - made us feel highly valued and comfortable today and we can happily say he made our day 100 times better - he even thanked us for being such pleasant customers when we arrived at our destination - 100% would love to have this driver again in the future - he is amazing and would highly recommend to anyone !!
~review from Kaithlin and Carmel McKenna :))

Hard to believe one of belfast largest taxi companys don't offer seven seater service on a Tuesday at 9pm, our family would have waited for this service, unfortunately it wasn't offered!!