Perfect customer service When attending the shop I was unsure how the carpet buying process would go. I was welcomed by Fraser and shown around the room. Listened to when explaining the measure... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
⭐⭐⭐⭐⭐ Really pleased with the service from United Carpets and Beds. Rob was friendly, helpful and knowledgeable throughout, making the whole experience easy and stress-free. Great customer service... Leggi di più
L'azienda ha risposto
We bought some vinyl flooring for our new kitchen. The product arrived poorly wrapped and on opening contained severe production faults. The shop were great and quickly organised replacement. However... Leggi di più
L'azienda ha risposto
Fantastic carpet store, great choices, superb offers and lovely helpful staff. Love our new carpet, perfect colour for our grandchildren’s room. Carpet fitter we requested from the last time we bough... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di tappeti e moquette
- Negozio di arredamenti per salotti
- Negozio di materassi
- Negozio di materiali da pavimentazione
- Negozio di mobili
- Negozio di mobili per camere da letto
Scritti dall'azienda
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Scritti dall'azienda
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Informazioni di contatto
Station Road, CH65 4AX, Ellesmere Port, Regno Unito
- 0151 355 8999
4,4
Eccellente
81 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Perfect customer service
Perfect customer service
When attending the shop I was unsure how the carpet buying process would go. I was welcomed by Fraser and shown around the room. Listened to when explaining the measurements and advised on what to look for. Once I had sometime to look around, Fraser came over to check on me and helped me find alternatives to what I had previously wanted but they must have sold. Within about 5 minutes I had the perfect carpets and vinyl to kit out my home. I was then shown to the underlay and told about the great deal of free fitting with underlay purchased. I was more than happy with the upsell of the underlay as the cost didn't differ to much for a thicker quality. When ready we went to the till to check dates for fitting, which gave me enough time to plan decorating ready for the carpet.
After sales customer service was also second to none. They fit me in for a different date for one of my rooms without any problems and was more than happy to work with me on this. Fraser explained the cost breakdown and made me feel comfortable the entire time. I'm normally a little nervous with considered purchases but I felt totally confident with the customer service and more than happy to recommend United Carpets.
They have friendly staff and a good selection of carpets. Hassle free.
27 agosto 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Rhianna, thank you for taking the time to leave a review.
We're so pleased to hear that your experience with our Ellesmere store was positive throughout. Its great to hear that the team were able to help you find the best option for you and your home.
We're delighted to hear that your happy with the finished results of your carpets and the overall service that you recieved from us.
We hope to assist you again in the future. Take care.
Very helpful inthe store sales team not…
Very helpful inthe store sales team not in your face or pushy .querys all dealt with no fuss.carpet fitters the 2 lads were excellent even dealt with a problem really well. Carpet we chose is lovely and soft to walk on .cant say anything but excellent. As for price your choice you pay for what quality you wan👍👍👍
17 luglio 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Justin, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Ellesmere store.
Thank you so much for the recommendation. We hope to assist you again in the future.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Really pleased with the service from United Carpets and Beds. Rob was friendly, helpful and knowledgeable throughout, making the whole experience easy and stress-free. Great customer service and a good selection of products. I’d definitely recommend United Carpets and Beds, and a special thanks to Rob for looking after us so well! INV 856195
12 agosto 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Tania, thank you for taking the time to leave a review.
Its wonderful to hear that our Ellesmere store could meet your expectations and provide you with a great 5 star service throughout with a wide selection of products.
We hope to assist you again in the future. Take care!
It's nearly 2 months and it's still not…
It's nearly 2 months and it's still not here, being blunt the new manufacturer are shit .
28 giugno 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Good afternoon Christopher, thank you for taking the time to leave feedback.
Please contact our Ellesmere store directly or alternately email customerservce@unitedcarpets.co.uk so we can take a look into this further and provide you with an update.
Kind Regards
The United Team
Started well…….
My initial impressions of United Carpets were very positive. The showroom experience was good, the staff were helpful, and the ordering process was straightforward.
Unfortunately, the after-sales service didn’t match that standard. During installation, the fitter creased the flooring, but this was blamed on the subfloor. I’m not convinced how the condition of the subfloor could have caused a crease to appear in the flooring during installation, and I didn’t feel my concerns were properly addressed.
After attempts to get rectified, I eventually gave up pursuing the issue. It’s a shame because the experience started so well, but the lack of after-sales support has left me disappointed.
Overall, while the initial experience was good, the after-sales service means I probably wouldn’t use United Carpets again
1 luglio 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Good afternoon Sean, thank you for taking the time to leave feedback.
We're so pleased that you had such a positive experience in our Ellesmere store, and that you found the staff to be helpful and the ordering process straight forward.
However we're sorry to hear that your experience with the independent fitter and the after sales service did not meet your expectations. We would like the opportunity to look into this further, please email customerservice@unitedcarpets.co.uk with your details and a member of our team will get back to you.
Kind Regards
The United Team
Rob and Danny were fantastic
Rob and Danny were fantastic! From the moment we walked in we were greeted with a very welcoming vibe from both staff members. We were able to walk around with-out any hassle and when we needed help Rob was sublime with all the workings out with our measurements/dimensions. We told Rob what we were looking for and he helped us find the most PERFECT carpets. Danny was also incredibly helpful regarding fittings and getting it booked in for us. We are incredibly happy with our visit. ALSO we were able to tick off another purchase we needed with a mattress with more help in finding the best one. Such a great store with great staff. Thank you.
18 luglio 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Lydia, thank you so much for your wonderful review! We're delighted to hear that the team made your visit such a positive experience.
It's great to know you felt welcome from the moment you arrived and that Rob was able to help you find the perfect carpets while making the measuring and planning process easy. We're also pleased Danny was able to assist with arranging the fitting and ensuring everything was booked in smoothly.
Your kind words mean a great deal to the team, and we'll be sure to pass your compliments on to Rob and Danny. Thank you for choosing us, and we look forward to welcoming you back in the future.
I went in to store and the gents helped…
I went in to store and the gents helped me immediately to find what I was looking for and at really reasonable prices. The fitters were quick and polite and understanding of everything going on with the house! Couldn’t recommend more
8 giugno 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Phoebe, thank you for taking the time to share how our Ellesmere store did.
Its a pleasure to hear that the team could help you find the product that was best suited to you and your home.
We're so pleased that you're happy with the overall service that you recieved!
This will be 4th time I've purchased…
This will be 4th time I've purchased from this store. My daughter brings me up as I live in wallasey but I'll only go to this shop. I was there on Sunday for hall stairs landing. Robbie the sales man was so helpful. We kept changing our minds but he was great. Nothing was a problem. Thank you
Regards Allison
14 giugno 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Alison, thank you for taking the time to leave such kind feedback.
Its a pleasure to hear that our Ellesmere store could meet your expectations and help you find the right carpet for you and you your home.
We hope to assist you with any projects you may have in the future. Take care!
Risposta di United Carpets & Beds - Ellesmere
Hello Chester, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Ellesmere store.
Thank you so much for the recommendation. Take care.
Great service from start to finish
Great service from start to finish. Sales people very nice and patient when I couldn’t decide! And the fitters were great too, very friendly. Wouldn’t hesitate to go there again next time I need flooring.
22 maggio 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Donna, thank you for taking the time to leave a review.
We're so pleased that our Ellesmere store could meet your expectations and provide you with an great service from start to finish. Its a pleasure to hear that you're happy with the finished results.
We hope to assist you again in the future. Take care
Wouldnt go anywhere else we get all our…
Wouldnt go anywhere else we get all our carpets here great quality great prices and the young lads who fit carpets very professional 5 stars from us
24 aprile 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Susan, thank you so much for taking the time to share your experience.
Its great to hear that our Ellesmere team were able to meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future!
Excellent services and friends have…
Excellent services and friends have complemented the look of the carpet.
2 aprile 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Donna, thank you so much for taking the time to leave a review.
Its such pleasure to hear that our Ellesmere store was able to meet your expectations and provide you with an excellent service throughout.
We hope to assist you with your future projects. Take care!
I felt the fitting was rushed and…
I felt the fitting was rushed and therefore not all undulations under the carpet were taken care of. Too late now that the bedroom furniture has been fitted.
27 gennaio 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Good afternoon Mr Houlihan, thank you for taking the time to leave feedback.
We're sorry to hear that you felt like the fitting experience was rushed, this is definitely not the level of service we aim to provide. Please contact our Ellesmere store directly or alternatively contact Customerservice@unitedcarpets.co.uk with your details and a member of our team will look into this for you.
Kind Regards
The United Team
Lovely quality
Friendly carpet fitters, lovely quality carpet, am delighted.
6 gennaio 2026
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Michele, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Ellesmere store.
We hope to assist you again in the future. Take care.
Quality great and service excellent
Really pleased with the bed quality and the carpet quality. The carpet fitters were outstanding and went out of their way to take the greatest of care. There was a slight hiccup with the mattress at first as we got the wrong size delivered but it was soon rectified and all good now. Would definitely recommend to people.
11 dicembre 2025
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Kat, thank you for taking the time to leave feedback.
We’re delighted to hear that you’re pleased with both the bed and carpet quality, and that our carpet fitters provided such outstanding service and took great care during the installation.
We do apologise for the error with the mattress size, but we’re glad it was resolved quickly and to your satisfaction.
Thank you so much for the recommendation. Take care.
The is my always go to store for all…
The is my always go to store for all flooring. The staff are friendly, helpful and knowledgeable, the fitters brilliant.
Would recommend!
28 novembre 2025
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi, thank you for taking the time to leave such a positive review.
We're so pleased that our Ellesmere store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Have a great day.
New Mattress
Pleasant man at the store very helpful, and the added help that your delivery chaps took the old mattress away at a cost. But I was not in, my husband did say that the delivery guys were not particularly friendly, but maybe they had not had a good day, but never the less they took the new mattress up to the bedroom. But the mattress is very comfortable, which is important when you suffer with arthritis. Thank you United carpets.
26 novembre 2025
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hi Joy, thank you for taking the time to leave a review.
We're so pleased that our Ellesmere store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
They are always nice and helpfull
26 novembre 2025
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hello Jo , thank you for taking the time to leave a review.
We're so pleased that our Ellesmere store could meet your expectations and provide you with a 5 star service.
We hope to assist you again with any future projects, take care.
Two installers did very good job
Two installers did very good job, nicely done.good proce
29 ottobre 2025
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Hello Dave, thank you for your kind feedback.
Its so great to hear that you're pleased with the service that you received from our Ellesmere store.
We hope to assist you again with any future projects, take care.
We should have been told that the…
We should have been told that the carpet would be off different rolls
And told it would be different shades
11 novembre 2025
Non scritta su invito
Risposta di United Carpets & Beds - Ellesmere
Good afternoon Terence, thank you for taking the time to leave feedback.
I have just spoken to our Ellesmere store and they don't have a record of a customer under your name. Please email your details to customerservice@unitedcarpets.co.uk, so we can look into this further.
Kind Regards
The United Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.