Good quality parts and fast shipping. It’s one of 2 suppliers I trust in terms of having original / OEM parts worldwide. They might take a while to respond to email or chat, but they are some of the b... Leggi di più
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We bought eight Samsung Tab screens, five were faulty. We bought an iPad Air 2 LCD, again faulty. We bought hundreds of iPhone screens, a low percentage were faulty but still an unacceptably high leve... Leggi di più
L'azienda ha risposto
Union Repair is my go-to for cell phone repair tools. They are amazing, really responsive and their website is awesome to use. Payment methods could use a little work (PayPal is a bit buggy) but they... Leggi di più
The Union Repair guys have been very professional and helpful with my business. I open a mobile repair shop in Carlifornia and often need to order parts from time to time. They supply premium parts,... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio per la riparazione di cellulari
- anche in
- Negozio di accessori per cellulari
- Negozio di computer e accessori
Scritti dall'azienda
About us Shenzhen Union Repair Co., Ltd. is a premier wholesaler of cell phone repair tools and replacement parts, operating as an online store. Established in 2010 in Shenzhen, China, we have rapidly gained recognition in the industry with our commitment to quality parts and innovative repair tool designs. With a customer base exceeding 30,000+ monthly active users worldwide, we have established ourselves as a trusted and well-known player in the market. What products and services do we provide? We have three product lines, including cell phone repair tools, replacement parts, and accessories. We prioritize product quality, particularly the rapid growth of our repair tools, which have become a trusted purchasing channel for our customers. The cell phone repair tools line offers a wide range of tools for repairing cell phones, including basic-level and motherboard-level repair tools, refurbishment tools, data recovery tools, and various diagnostic testing equipment. Whether you are a professional repair technician or involved in the refurbishment business, you can find suitable tools to meet your requirements. We have established strong partnerships with renowned suppliers of tools and equipment, such as JC programmer, QianLi, Mijing, and Mechanic, among others. Our commitment extends to providing dependable after-sales support and technical guidance. We strive to keep you up-to-date with the latest technologies to help accelerate your business. We provide a wide range of replacement parts for Apple devices, as well as other cellphone brands like Samsung, Huawei, and more. Our product offerings include screen replacement, flex cable, and battery replacement for various models. Customers can choose from a variety of quality grades according to their preferences. We strive to offer a one-stop solution for aftermarket supplies, ensuring competitive prices and customer satisfaction. Our cell phone accessories line offers aftermarket accessories that rival the original quality, including OEM options and popular brands like Anker, Ugreen, Baseus, and Benks. We also provide customization services for both the products and packaging for select items. The prices of our aftermarket accessories are transparent, and if you require a large quantity for your order, please contact us to obtain factory-level pricing. Why choose us? You will have access to our complete product line for mobile phone repairs, ensuring you have the latest features and improvements. Our products exceed industry standards in terms of quality, durability, and performance. We offer competitive prices and provide comprehensive and reliable support for a hassle-free experience. We offer reliable payment methods, a commitment to ship within 48 hours, and trustworthy carriers. We also provide real-time tracking of packages and assist in handling logistics and customs documents to ensure the safe and prompt delivery of your goods to your destination. You can enjoy personalized service from dedicated customer service managers who offer 1-on-1 assistance. They will promptly respond to your needs and provide product consultations, price quotes, order fulfillment, and after-sales support. All customer service managers adhere to our customer service standards. We also provide channels for complaints and the option to request a replacement customer service manager. Choosing us, you will definitely benefit. We believe that we can do better. Our values Our values revolve around integrity, innovation, and collaboration. Integrity is one of our most important values, and we always strive to uphold our commitments and build trust with our customers, partners, and employees. Innovation is what drives us forward, and we encourage our team to constantly explore and implement new ideas, improving and developing our products and services. Collaboration is key to our success, as we are dedicated to building close partnerships with our customers and partners, working towards shared success. These values guide our work, influencing our decision-making and behavior, ensuring we provide exceptional value and experiences for our customers.
Informazioni di contatto
1970 Science Town, Minzhi Street, Longhua Dist, Shenzhen, China, 518100, Shenzhen, Cina
- 0755-27743687
- Sales@unionrepair.com
- www.unionrepair.com
3,7
Nella media
25 recensioni
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We bought eight Samsung Tab screens
We bought eight Samsung Tab screens, five were faulty. We bought an iPad Air 2 LCD, again faulty. We bought hundreds of iPhone screens, a low percentage were faulty but still an unacceptably high level. None of the faulty parts were covered under warranty because too much time had lapsed, even though the parts had sat on a shelf in our storeroom. We currently deal with Etechparts in the US and Deviceparts.com in China. Thankfully these suppliers are much more consistent in terms of quality. Bottom line? There are better suppliers out there than Union Repair.
1 aprile 2020
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Risposta di Union Repair Limited
Dear Customer,
Thank you for choosing Union Repair. We apologize for the issues you encountered with the Samsung Tab screens, iPad Air 2 LCD, and iPhone screens you purchased from us. We understand your frustration with the faulty parts and the disappointment of not having them covered under warranty due to the elapsed time.
We take your feedback seriously and we are offering 365 days warranty now and have strengthened our quality control management. We appreciate you sharing your positive experiences with other suppliers such as E-tech parts in the US and Deviceparts.com in China. We will use your feedback to strive for greater consistency and reliability in our offerings.
If there is anything we can do to regain your trust or assist you in the future, please do not hesitate to contact our customer service department. We value your business and appreciate the opportunity to make things right.
Best wishes,
Union Repair
This company is a scam... STAY AWAY FROM IT!
I bought a replacement screen for my Mac. Not only I had to wait for an entire month to get the screen delivered but it also arrived malfunctioning. And of course the company made all the excuses possible to not reimburse me or send me a replacement screen. They essentially just successfully stole $400 from me. Also, their customer service is highly incompetent. It’s difficult to communicate with them, they barely answer e-mails and their technicians are not able to properly diagnose issues with the product. Stay away from Unionrepair folks and stay away from cheap Chinese companies!
18 marzo 2020
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Risposta di Union Repair Limited
Dear Aldo,
We apologize for the inconvenience caused by the defective parts you received. While we conduct thorough testing before shipping, there is still a risk of damage during transportation from China to your location. We have taken steps to improve our packaging to ensure better protection during transit.
Furthermore, we have implemented real-time online chat support and are committed to responding to all email requests within 6 hours. We aim to provide prompt assistance and address any concerns you may have.
Once again, we apologize for the negative experience you had, and we appreciate your feedback. Should you have any further questions or require assistance, please don't hesitate to reach out to our customer service team at sales@unionrepair.com
Best regards,
Union Repair
Parts are crap quality
Parts are crap quality. Lcd is not aligned. Backlight bleeding.
They also delete non 5 star reviews.
3 maggio 2019
Non scritta su invito
Great Service!
The Union Repair guys have been very professional and helpful with my business. I open a mobile repair shop in Carlifornia and often need to order parts from time to time. They supply premium parts, very well-packed in prompt delivery. They'd react to my requirements very quickly. Absolutely 5 stars for the team!
John
22 maggio 2017
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Risposta di Union Repair Limited
Dear John,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our team at Union Repair has been professional, helpful, and prompt in meeting your business needs.
Best regards,
Union Repair
いつもお世話になっております
いつもお世話になっております。信頼できるサプライヤだと思います。アフターサービスも完備しています。困るときに、みんな丁寧に対応してくれてありがとうございます。これからもよろしくお願いします。
18 maggio 2017
Non scritta su invito
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