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Valutata 1 stelle su 5

Theives! Be warned if you forget to cancel your subscription even if you have not used it in years they will NOT refund you. Even Amazon will refund a subscription if not used but these theives stan... Leggi di più

Valutata 2 stelle su 5

I have used this VPN for a few years to watch UK TV when abroad, It has generally been reliable but in the last 6 months has been terrible. Impossible to connect over Starlink when I was in Australia... Leggi di più

Valutata 1 stelle su 5

This VPN reduced our internet speed from 600mb to 27 (yes twenty-seven). Frequently BBC iPlayer & ITV Hub didn't work, & Channel 4 never worked, despite being in their guaranteed list! We took out... Leggi di più

Valutata 2 stelle su 5

Service itself was satisfactory. What wasn't satisfactory, and in fact downright fraudulent, was the company silently charging my card for 10 months after I attempted to cancel the service *twice*. I... Leggi di più

1,4

Pessimo

TrustScore 1.5 su 5

49 recensioni

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Tutte le recensioni

(49)

1 recensione negli ultimi 12 mesi

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Valutata 1 stelle su 5

Theives

Theives! Be warned if you forget to cancel your subscription even if you have not used it in years they will NOT refund you.
Even Amazon will refund a subscription if not used but these theives stand behind their terms and conditions and wont refund even though im a pensioner on a limited low income. Do not use. There are plenty other vpn companies who are honest and offer a good experience.

9 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

If I could give it 0☆ I would

If I could give it 0☆ I would. Used to be great but slowly became useless. Customer service is rubbish. When I rang them with issues they tried to blame me ! DO NOT USE THIS COMPANY.... YOU HAVE BEEN WARNED!!
I changed to NordVPN and have had absolutely no problems with them.

6 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

once upon a time this was a good…

once upon a time this was a good service with good customer care. it is now junk. Just don't. Like others it reduces my speed from 350+ mbps down to 25. I can't connect to the radio at all. I have to restart my laptop everyday or it won't connect. Customer care don't reply to emails. They used to apologise and say "sorry, we'll connect you to a faster server" - so they have crap servers that they dump you on unless you complain. Tonight I can't watch the TV, so i am typing this instead. Terrible, you can find someone better.

16 aprile 2025
Non scritta su invito
Valutata 2 stelle su 5

Hit & miss in Europe. Non-no over Starlink in Australia

I have used this VPN for a few years to watch UK TV when abroad, It has generally been reliable but in the last 6 months has been terrible. Impossible to connect over Starlink when I was in Australia over the UK winter and now very hit-and-miss whether it will connect now we are back in France for the spring & summer. Think I will look for a better supplier on renewal in November.

21 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Scam company

The VPN works fine. But the customer service is terrible and this feels like a malicious scam company. Notable that they don’t share any details on privacy etc with iPhone App Store. A warning sign. They make it hard to cancel your account and send no notification before auto renewing a year in advance. Even just a few hours after taking my money for another year they absolutely refuse to refund it- they directed me to their policy on no refunds which makes me think it’s a clear strategy of the company. Feels very different to most reputable online companies I deal with. I’d strongly avoid this company.

28 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

UK EXPATS HOPELESS

Was OK to start, now it's hopeless, NO ITVhub NO Y or Yesterday, NOT even BBC today what a Joke.
Not Available, Not Available, Not Available,

15 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

TERRIBLE!!

TERRIBLE!!! Avoid at all costs, you can’t get most channels with this VPN.
The customer service are not interested in either the customer or service!
They are only interested in your money then forget anything else!!
Please ….Avoid this joke of a company!

4 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Having read all the previous comments

Having read all the previous comments, I won’t bother repeating but instead will confirm every single one of the complaints below. I have experienced every same thing with this hopeless company. And, yes “Jennifer” is an abomination! Dreadful service. Dreadful company. How they are even allowed to carry on trading and have not been prosecuted is beyond belief.
If you’re considering a VPN provider for accessing BBC, ITV, Channel 4 or Channel 5 - opt for anyone other than ukexpatVPN.

15 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Speed if woeful

Service used to be good now speed is woeful (about half the speed of SurfShark). When I first logged a call Jenifer said the problem must be with my hardware. I pointed out that the problem “with my hardware” did not slow down other VPNs and got no response.

3 gennaio 2024
Non scritta su invito
Valutata 3 stelle su 5

It seems that the business has been…

It seems that the business has been taken over. The original app no longer exists in the App Store. Instead there is now a new App from a company called Fox VPN. I am still using the old App and it works better than Nord (BBC frequently unavailable on Nord, or Surfshark). Those who say they can’t get C4: you heed to change your device to U.K. time. It’s as simple as that.

Most companies collect subscriptions without notice, so when you subscribe, the first thing to do is cancel it. It will then run until the expiry date.

Those who cry fraud. Watching UK TV abroad through a VPN is fraud. It’s copyright theft. Pot, kettle, black.

10 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Scammers

Scammers, be careful to cancel properly if you take this out, they automatically take renewal for the next year with no warning, invoices, emails etc. Then refuse to refund.

3 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

UK EXPAT RUBBISH VPN

This VPN reduced our internet speed from 600mb to 27 (yes twenty-seven). Frequently BBC iPlayer & ITV Hub didn't work, & Channel 4 never worked, despite being in their guaranteed list!
We took out a Contract for a year & asked for our money back just 7 days later as it wasn't working properly. We asked several times within the 30 days but they said as we had been a monthly contract some time before we didn't qualify for the 30 days back guarantee!
HOLA free VPN works better than this!
They take your money but don't offer Customer Service.

22 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Avoid like the plague

We signed up for a year to watch programs and All-4. It doesn’t work even though it’s on their guaranteed list on their website. I asked for a refund because we signed less than 30 days ago but they refused because we were an existing customer from years before. They will take your money and find ways not to refund it. Customer service is terrible

2 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Totally usless

Absolutely useless, yet their advertising says 100percent, working on all UK channels, total lies, was good in the past now nothing but suggestion after suggestion, and nothing works, only feeble words from them, but still channels do not work
In a nutshell beware, the only thing they can do well is take your money without your knowledge
In the end, I got onto my UK bank fraud department and guess what, with the clout of a big bank they got my money returned and now they are pursuing a refund on my behalf
AS I SAY BEWARE HIGHWAY ROBBERY 21ST CENTURY STYLE!!!!!!

25 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Horrific customer service

Horrific customer service when talking to them about them taking money without warning. They told us to talk to the government for financial support rather than send us some money back. Totally inappropriate.

1 agosto 2023
Non scritta su invito

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