Sedgwick Home Emergency Network Recensioni 855

Home Emergency Claim.

On Christmas Eve I thought I potentially for a few seconds thought I might have something in my roof but didn't hear anything again until late on Boxing day. I immediately logged a claim but because I put down the fact that I thought I may have heard something on Christmas Eve it was declined- more than 48 hours had elapsed.

Telephoned and explained that the reason I hadn't logged a call earlier was due to the fact I wasn't certain at first there was anything there. I guess by being honest all the time catches you out occasionally. The person on the phone whilst okay wasn't budging- lesson learnt. Move from this company ASAP .

24 hours with water pouring out of my boiler before an engineer came out. It’s now 10 days and I still have no hot water. We are classes a vulnerable and they have done nothing to help us. Please don’t use this company.

6 hours to be triaged, no engineer for 32 hours and still waiting - absolutely zero communication without me forcing the issue.

They then charged £393 for a 30 minute replacement of a £120 pump.

Thieves and vagabonds!

I decided to use my Home Emergency Cover I purchased when buying Admiral home insurance.

Admiral subcontract this to Sedgwick Home Emergency Network who actual subcontract the work to relevant engineers.

My kitchen drainage pipe was leaking.

An Engineer assigned to the Job by Sedgwick attended and instantaneously it seemed he had an agenda to do anything but fix a simple sink drainage pip leak. He then actively questioned me in a manner to try generate words for a report that would invalidate my claim. Unfortunately i had read my policy when he was on route so when he turned up i was ready for this.

When i didn't give him any words to put in his report he simply made up the report to suggest it was a faulty installation that I had attempted to bodge. he submitted a false report to Sedgwick who passed it back to Admiral who denied the claim based on the engineers lies.

He asked me to sign the report but when I wanted to read what I was signing he took the device from me and wouldn't let me see it as he had clearly just made it up. He read out brief bits of his report missing bits out and asked me to sign it again.

He didn't identify himself or the company he worked for but that seemed acceptable to him to attend my property and walk round my house as an unknown.

Obviously I raised a complaint with both Sedgwick Home Emergency Networks and Admiral. I was advised that the engineers report is decided to be fact no matter what nonsense he writes down and accuses me of saying. Fortunately for myself the engineer did not realise that our full conversation was reordered on my home CCTV in the kitchen which confirms his tactics and proves his false report.

However...... Sedgwick and Admiral have advised that I go away and find my own plumber and send them an invoice that they will review and decide if they want to pay............ which they will not pay even though contractually in my T&C they need to do so...

This has taken 2 days on the phone and i don't yet have a simple drainage pipe fixed under my sink requiring £20 worth of parts and an hours labour for any normal competent plumber to fix.

What is the purpose of home emergency cover if i have to find my own engineer?

Key words of experience are lies, corruption, time wasting and incompetence.

Very poor service, took 40 hours to send an engineer. Had to call over 10 times, and constantly repeat the issue as call centre staff did not keep proper records. On one call the member of staff yawned and said they were going off shift and couldn't help me any further that day. Their telephone system is useless, key every in before you speak to someone, then they ask for it again. They even tried to say that the reason there was a delay was because I cancelled the engineer appointment. Quite hard to do that if you haven't got an appointment in the first place.

If you read this review Sedgwick don't comment until you've listened to the recordings of all my calls and responded to my complaint about your appalling service.

Took over 24 hours to come out to leak reported via Home emergency cover. They arrived at 9:45pm the next day, guy took 10 mins to change a washer and nut, and charged £320! Not convinced the plumber was totally competent. Requested an extra hours labour on the bill. Complete rip off and poor service. Dread to think what they’d charge for a big job. Wouldn’t use again.

Being constantly ignored by the Sedgwick and their contractors for the last month.

Having been given a slot of 10-15:00 today no sign of any plumber, no calls no nothing. I had to call them and they said engineers running late should be there by 18:30? Isn’t this 2024? Totally useless logistics. John Lewis home insurance is going to lose my business.

We will never use this company.The whole experience was awful from start to finish.Incompetance they are not plumbers just charlatans .

Went through insurance company as I had a leak from upstairs toilet which was coming through ceiling. Initial response was excellent as contractor arrived and stopped leak.
He said a new ball cock was required which was fitted several days after.
However when flushing the tank fills but a trickle of water comes into pan and inlet pipe rattles.
The main problem is trying to contact Sedgwick. Minimum of 40 minutes and then told to call another number.
So on the 14th we have had another plumber call as there is a leak in the connection from Toilet to the waste.
They can come and fix the connection which means moving the toilet out. That is understandable.
However if the toilet cracks while taking screws out then they leave you with nothing as the insurance does not cover any replacement.
This I can understand but I would have thought they could replace the toilet even if we had to pay.
But told you would be on your own.

Heating broke 19.01.24 have made in excess of 20 phones waited physically for 4 days to have an engineer visit. 2 appointments cancelled but I was not informed, found out when rang to ask what was happening and told he’s not coming. Have been told they’d ring back 16 times I have never had a call back. I have been waiting 20 days for them to make a temporary repair. It’s now snowing and there’s I have no heating. I don’t think they know what the definition of emergency is. Do not touch with a barge pole IMHO this is a financial scam.

Boiler broke down last week, this was reported 20.01.24 and they were due to come out that night, this was then postponed till 24.01.24.
We have rang every day since for an update to be told there’s no update and we are waiting on someone else before we can feedback.
Phone line waiting times are over an hour long and you do not get any email response, they are extremely difficult to get in contact with.
We are still stuck with a broken boiler and there is certainly nothing emergency about their home emergency care!!
Would certainly avoid where possible!!

Fault to heating last September resulted in a new 2 way valve being replaced.The fault occured again on 4th January 2024.reported on same day and within 2 days the engineer called couldnt find prob said he had 'tweaked' a couple of things.left.heating failed again.reported again on the 9th.on the 13th an engineer came managed to get heating working but detected a different part this time.the timer.said it should take about 3 days and someone would be in touch..after 10 days i called Sedgwick to see how further forward the matter was to be told the claim is closed.after being passed back and forth from Admiral to Sedgwick to Admiral to Sedgwick ive been told there is nothing more they can do and to find my own plumber.The times i did manage to actually get to speak to someone at Sedwick i feel i was ridicule by someone named Derek insisting he had a stammer when upon me asking him why he seem to be hesitating at the basic questions i was asking.he did say he would call back.nothing.I would sincerely hate to think ive been treated the way i have because of my sex but makes 1 wonder. Absolutely appalling and unprofessional behaviour from the staff who work in the office.i ask myself what am i paying for.Oh and am i expected if when i can source a plumber they are expected to put back together fittings there were left exposed by sedgwick engineer upon him leaving?

It's been 3 days now with no hot water or heating. We are repeatedly being fobbed off and it's not good enough. The situation is affecting the health of our family. We have two small toddlers, one of whom has a heart condition, and I have asthma. Currently, the temp in the house is 12 degrees and we still have no idea when our boiler will be fixed. Fuming. I very much hope that Admiral selects another partner to work with as I wouldn't want to deal with Sedgwick again.

Have only just found out that the contractor sent by Sedgwick claims handlers appointed by insurance company is one from their own network. The engineers who visited were fine but absolutely appalling service received from Sedgwick themselves. They clearly don’t speak to each other, don’t update the Claims Portal, don’t respond to requests for updates posted on there, can’t tell you what’s happening to fix the problem. Oh, and their managers and supervisors won’t speak to you either.
Avoid them like the plague. If think twice again before insuring with any company that uses them for claims handling. I know they deal with Admiral & NFU.

Called for home emergency cover.Can not find the policy. My details were passed to main contractor.They find someone to deal with.One person said he can only come tomorrow and I tried to call the Sedgwick claim team again and spent over two hours.every time my number is 9 or 10 and for 15 minutes and so it is still stuck at number 6.i need urgent as no HOT WATER AND HEATING
mY PREVIOUS CLAIMS COMPANY WILL GET SOME ONE WITHIN FEW HOURS AND YOU CAN CALL THEM AND GET THROUGH
I WILL NEVER USE ARAG HOME EMERGENCY AGIN

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I have gold insurance with Admiral who have now passed the blame to this company. no one wants to know about my problem even with vulnerable people at risk in my home terrible company terrible customer service I do not recommend who is it down to Sedgwick or Admiral
I paid for emergency cover with my home insurance. I rang up at 3.00pm on 3/12/23 as a emergency no heating no hot water a 65 year old diabetic and a 11 year old in the house both classed as vulnerable. By 5.00pm I was told someone would ring me back no one did. I rang again 5/12/23 at 8.00am I was informed someone was coming out as a emergency!! 4.00pm someone arrived and fixed the combi. 1 hour later it broke. I have rang this company now for 4 days still no heating still no hot water for a child to go to school with no heating on is a disgrace. The worst part is my car is also insured with them I pray I wont need them to help with that. This is the worst company ever. Absolutely disgrace my combi boiler is 3 years old and 1 month out of guarantee . It is now going to cost me a new boiler as Admiral can not even return a phone call. clearly do not care. EMERGENCY COVER?????
Another day no heating or hot water. However I have had to pay £270 on top of my insurance. for a apart to fix the boiler and now have to wait of it to be ordered. No help at all. Any offer of a hotel ?? not a chance. no return phone call again from 12 30 today.
DAY 9 i have paid for more parts for my boiler the plumber employed by this company has not fit the parts no receipts boiler still broke. no response from this company 12/12/23 12 45 pm

I’ve honestly got no idea how this company are rated so highly- my experience with dealing with them over a home emergency claim has been utterly shocking. They dispatched an engineer who seemed to have no clue what he was doing other than to repeat the fault that I had already informed him about. My insurance company (Admiral) then authorised me to arrange my own repair - which for some strange reason still had to be processed by Sedgwick and 12 days later they have done absolutely nothing about this and refuse to update me. What an absolute shower of con artists - I strongly suspect they are just making a mint out of call-out charges, where they fix absolutely nothing!

The problem was quickly sorted and on a Sunday afternoon as well. A very personal and professional engineer attended our home and resolve the issue with the drains. I am very grateful to the company for sorting this out so efficiently