The scents are great, Sweet Grace is my favorite. But. I purchased 4 plug in devices. Once connected to WiFi, they created congestion on our network such that it was disruptive. When reaching out to P... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I was charged for a shipment but tracking shows it did not ship. The customer service response was horrible. I asked them to find the shipment and was told I have to wait 10 days before I can ask ab... Leggi di più
APPALLING how NON-EXISTENT the customer service has been from this company. An order was placed; 8 days later, NO update on tracking info: package looked lost. 14 days later: the same, and in the me... Leggi di più
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OMG, the worst experience. I tried to login to return an order. Could not log in. Sent me to my apple account, tricked me into changing my apple PW, finally logged in. Required me to set up an ac... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
🙌 World's first smart fragrance dispenser | Automating the scents of your home with your phone | With an adjustable-color Nightlight
Informazioni di contatto
W 1250 S 815, 84058, Orem, Stati Uniti
- www.trypura.com
1,4
Pessimo
177 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Horrible customer service
I was charged for a shipment but tracking shows it did not ship. The customer service response was horrible. I asked them to find the shipment and was told I have to wait 10 days before I can ask about it again. Pura is a scam. You can buy the product elsewhere. Don't buy directly from them.
17 aprile 2026
Non scritta su invito
The scents are great..but….
The scents are great, Sweet Grace is my favorite. But. I purchased 4 plug in devices. Once connected to WiFi, they created congestion on our network such that it was disruptive. When reaching out to Pura, their solution was to ensure 2.4Ghz, well I did that from the initial setup, nothing that Pura suggested worked. I tried creating a separate guest network at 2.4 dedicated to the Pura devices, still caused congestion. I tried everything that Pura customer support suggested and consulted online and AI. Nothing worked. We have fiber high speed internet that allows 2.4 connectivity. Anyway, I ended up cancelling my subscription (and paying for my devices considering I got them as a promo for “free” with 1y subscription to scents). It was worth paying to get out of the plan. Sadly disappointed. If you’re considering a Pura, you might research to make sure you don’t have the same issue that I did. I do not recommend for this reason.
8 aprile 2026
Non scritta su invito
Risposta di Pura
I am so sorry to hear about the network interference and connectivity issues you experienced with your devices. We understand how frustrating it is when a product designed to enhance your home ends up causing disruption to your high-speed internet, and we would certainly like the opportunity to look into this further to see how we can assist.
While we want to investigate the technical side of this and work toward a resolution, I was unable to locate your specific account information because there are multiple individuals in our system with the same name. If you could please provide your most recent order number, I can identify your account and see what options are available to help you enjoy your scents without the network congestion.
We truly value your feedback as it helps us improve our customer experience and technical support. We look forward to hearing from you so we can try to make this right and get you back to enjoying Sweet Grace.
No contestan,no tienes seguimiento de…
No contestan,no tienes seguimiento de tu pedido,te cobran lo que quieren,no hay nada de información ni manera de contactar con ellos, es todo un fraude,no lo recomiendo a nadie,les he escrito varias veces y me dicen que me ponga en contacto con el servicio técnico,lo hago y me contestan nuevamente lo mismo y me mandan a una pagina de difusores,son una estafa,no les compren,no devuelven el dinero ni envían el pedido,un horror
4 aprile 2026
Non scritta su invito
Risposta di Pura
Hola Cristina,
Gracias por compartir tus comentarios con nosotros. Siento mucho escuchar la frustración que has experimentado con el seguimiento de tu pedido y las respuestas repetitivas de nuestro equipo de soporte. Esta no es la calidad de servicio que nos esforzamos por brindar, y entiendo lo molesto que es sentir que tus inquietudes no están siendo escuchadas o atendidas correctamente.
Quiero asegurarte que tomamos tus comentarios muy en serio y nos gustaría solucionar esto. Por favor, contáctanos directamente en support@pura.com para que podamos investigar tu cuenta, aclarar cualquier duda sobre los cargos y proporcionarte una actualización concreta sobre el estado de tu pedido.
Valoramos mucho tu paciencia mientras trabajamos para resolver esta situación. Gracias por darnos la oportunidad de mejorar tu experiencia.
Do not buy from this so called company…
Do not buy from this so called company THEY ARE SCAMMERS I bought 2 bottles of soured vitamins then the try to charge me £27 again disgusting people. Avoid like the plaige
2 aprile 2026
Non scritta su invito
Risposta di Pura
Hello Phil,
Thank you for sharing your feedback with us. We are very sorry to hear about the frustration you have experienced with your recent purchase and the billing issues you mentioned.
It appears there may be a misunderstanding or a case of mistaken identity, as Pura does not sell vitamins or dietary supplements. We specialize in smart home fragrance diffusers, and we want to ensure your complaint reaches the correct business so you can receive the resolution you deserve.
We recommend double-checking your order confirmation or bank statement to verify the company name. If you do find that this was related to a Pura fragrance purchase, please reach out to our support team so we can look into this further for you. Thank you for your time and for allowing us to clarify.
Trash customer service for how much…
Trash customer service for how much they charge.
20 marzo 2026
Non scritta su invito
Risposta di Pura
Thank you for sharing your feedback with us, BD Dash. We are truly sorry to hear that your experience with our customer service did not meet your expectations, especially given your investment in our products. We aim to provide a high level of support to match the quality of our brand, and it is clear we fell short this time.
To help us make this right, we have submitted a request for more information through this platform. Please provide those details so our team can look into your specific situation and work toward a resolution. We value your business and hope to have the opportunity to improve your recent experience with us.
We appreciate your patience and the time you took to bring this to our attention.
This device quits working all the time
This device quits working all the time. It cost way too much for what you get. I would never recommend this. I just threw out one and I’m going to throw out my other one.
13 marzo 2026
Non scritta su invito
Risposta di Pura
Thank you for sharing your feedback with us, Suzi. We are very sorry to hear that your devices have not been performing reliably and that this has led to such a frustrating experience. This certainly isn't the level of quality we strive to provide, and we understand why you feel disappointed given the investment you made in your home fragrance system.
We would like to look into this further and see how we can help make this right. We have sent a request for your information through this platform so we can locate your account and investigate the issues you've been having with your devices.
We appreciate your patience while we work to resolve this, and we look forward to hearing back from you soon.
Don’t do it!
Don’t do it!! I had this subscription for a few months and decided it wasn’t for me. The scents wasn’t the best and the cost is ridiculous…. I cancelled the subscription and was CHARGED $179.90!!!! This place should be investigated and SHUT DOWN!!!! I’ve been reaching out to them I need answers!! I see I got a response back on this page and because there is NO inbox here and you guys have my email!! The email i received does not even go into detail!! But where was there a contact saying this would happen?? You offered free infusers and pay for scents!!! Not saying a person is obligated in a year contract!!!
3 marzo 2026
Non scritta su invito
Risposta di Pura
Hi Deneen,
Thank you for reaching out and sharing your feedback with us. I can certainly understand how seeing an unexpected charge would be frustrating, and I want to make sure we provide total clarity on this for you immediately.
I have sent a detailed email to help explain the $179.90 charge. This appears to be related to the early cancellation of scent commitments started in September and October of 2025. Because those specific promotions included a one-year commitment, our terms note that an early cancellation results in a charge for the retail value of the promotional items received.
Please check your inbox so we can continue this conversation directly. We want to ensure you feel supported and have a positive experience with Pura moving forward. We appreciate your patience and your feedback.
Very poor customer service
My regular order arrived this past Tuesday and was stolen. I emailed and got a response in less than half an hour with goofy instructions to see if one of my neighbors took it “for safekeeping” or to contact the delivery company, which had already provided pictures of successful delivery. When I responded with screenshots from my neighbor’s ring camera of the person taking it, no response. I followed up the next day, still no response, not even to tell me no they won’t replace or refund. This is extremely poor customer service.
24 febbraio 2026
Non scritta su invito
Risposta di Pura
Thank you for reaching out and sharing your experience, Lee. We are incredibly sorry for the frustration caused by your stolen package and the lack of communication you received after providing proof of the incident. This does not reflect the level of support we strive to provide, and we sincerely apologize for leaving you without a resolution for several days.
We have requested your information through this platform so we can locate your account and immediately address this for you. We understand how disheartening it is to deal with package theft, and we want to make this right by ensuring you receive the order you paid for. Please respond to our request whenever you are ready, and we will be more than happy to assist you with a replacement or refund.
We appreciate your patience while we work to resolve this and thank you for bringing this to our attention so we can improve our service.
Hej jeg skrev samme dag efter5 minutter…
Hej jeg skrev samme dag efter5 minutter at jeg ikke ville have dette produkt men de ville ikke slette mig sagde de at det var sendt løgn for fik først pakken 22/2 -2026 og jeg mener at man er i sin fulde ret til at fortryde købet de hævede et beløb 3 gange samme dag
13 febbraio 2026
Non scritta su invito
Risposta di Pura
Vi er virkelig trætte af at høre om din oplevelse, og vi vil meget gerne sørge for, at der bliver taget hånd om dig. Vi har derfor sendt en anmodning om dine oplysninger her på platformen, så vi kan undersøge din ordre nærmere. Vi har generelt meget hurtige ekspeditionstider, når en ordre er afgivet, hvilket gør det svært at nå at annullere dem i tide. Det er noget, vi arbejder på at forbedre, men vi vil meget gerne hjælpe dig med at få løst dette nu.
Nope!
The only reason why I have the Pura Car Pro is because I received it as a company gift. I decided to order a few scents. I haven't received the two orders on time, but they were only a few days late. What I don't like about it is the diffuser never connects when I get into my car. I have to open the app to get it to connect every time, and sometimes it takes 5 or more minutes to connect. Also, the fragrance is almost nonexistent. I have had the two fragrances on strong (my car is small), and I can barely smell them. I was going to purchase a few for gifts, but after having it for 2 months now, I am not impressed and wouldn't purchase from this company again. The scents are pretty expensive to not have any smell.
19 febbraio 2026
Non scritta su invito
Risposta di Pura
Thank you for sharing your experience with us, Diana. We are truly sorry to hear that the Pura Car Pro hasn't lived up to your expectations, especially regarding the connectivity and scent intensity. We aim for our products to provide a seamless and premium experience, and it is disappointing to learn that you have had to manually connect through the app every time you enter your vehicle.
We have sent a request for your information through this platform so we can look into both the hardware connectivity and the specific fragrances you purchased. Our goal is to ensure your device is performing as intended, especially since our scents are designed to be noticeable even in smaller spaces. We would be more than happy to assist you once you respond to that request so we can find a solution and improve your experience.
Your feedback is invaluable in helping us improve, and we want to make sure we address these technical issues for you. We appreciate your patience and the honest feedback you have provided after using the device over the past two months.
Exceptional Support! Finally Solved My Mesh Wi-Fi Connectivity Issues
I want to give a massive shoutout to Danny and the Pura leadership team for their incredible support and persistence. After a rocky start involving some logistical delivery issues with the carrier (UniUni), the team stepped up immediately with full refunds and replacements.
The real challenge was a persistent connectivity issue due to my home's mesh Wi-Fi system. For anyone struggling with the "flashing green/red" error on a mesh network, I finally found a verifiable solution after about 30 hours of troubleshooting: I worked with my ISP’s tech support to disable band steering specifically for the Pura devices using their MAC addresses. This locked them into the required 2.4GHz band, and they have been working perfectly ever since.
During this extensive setup process, I had to run the units around the clock for testing, and the Pura team has been amazing in working with me through every hurdle. It is rare to find a company that stays this committed to a customer’s success. The devices look sleek, the scents are fantastic, and the app control is a game-changer.
If you have a complex home network, don't give up—Pura’s support team is world-class and will stick by you until it’s right!
13 febbraio 2026
Non scritta su invito
Risposta di Pura
Thank you for sharing such detailed feedback regarding your experience with Pura. We are incredibly sorry to hear about the delivery issues you faced with our carrier and the frustration caused by the connectivity limitations of our hardware in your home. It is clear that we fell short of providing the seamless experience we strive for, and we appreciate you highlighting these specific technical challenges with mesh networking.
We are glad to hear that Danny was able to provide transparent support and a resolution during this process. Your insights regarding band steering and hardware compatibility are invaluable to our team as we continue to evolve our products to better serve modern, high-tech households.
While we are sad to see you move on, we hope to make improvements in the future that might lead you to give Pura another try. We truly value the time you took to help us improve and wish you the very best with your home scenting setup.
Horrible customer service
Horrible customer service, I have had a subscription with Pura for over two years and service was great up until I would say 6 months ago. For some reason my order shipments started to be delivered later and later, my latest order should have arrived here over two months ago but I am still waiting. I’ve tried multiple times to get help from customer service with no luck. Avoid this company if possible because their service has really gone down hill.
6 febbraio 2026
Non scritta su invito
Risposta di Pura
I am so sorry to hear about your experience. Having been a loyal Pura subscriber for over two years, this is certainly not the level of service you should expect from us, and I sincerely apologize for the shipping delays and the lack of support you have encountered recently.
I have gone ahead and requested your information through this platform so I can look into this for you personally. Please feel free to respond with your details, and I will be more than happy to investigate your account and your missing orders to ensure we find a resolution.
We truly appreciate your long-term support and your patience while we work to make this right. We want to get your favorite scents back into your home as soon as possible.
Worst Customer Service
I splurged and bought two Pura plus smart home diffusers. I signed up for the subscription plan so I never ran out of product. That was in the fall and now it’s February. I have received exactly one refill over the course of 4 months. Everything else has shipped and never been delivered. I have contacted customer service so many times it’s ridiculous and they promise to resolve my issue. They ship replacement product but it never actually gets delivered. They tell me if I use the tracking number and there is no activity for 10 days they will ship replacements. At day 9 the shipper always “updates” the status but it’s still in transit, never delivered. I love their product…at least from what I can remember. But their lack of actual resolution is maddening. And they won’t issue a refund even though they’ve had my money for months. So much potential but so disappointing.
1 gennaio 2026
Non scritta su invito
Risposta di Pura
I am so sorry to hear about your experience. This is definitely not the standard we strive for at Pura, and I can certainly understand how frustrating it is to deal with recurring shipping delays and a lack of clear resolution. We truly value your support of our products and want to make sure we get this sorted out for you as quickly as possible.
I have gone ahead and requested your details through this platform so I can investigate your account further. Please feel free to respond there with your information, and I will be more than happy to personally look up your order history to see exactly what is going on with those shipments and find a way to make this right.
Thank you for your patience while we work to resolve this. We appreciate your feedback and look forward to getting your Pura diffusers back up and running with the scents you love.
They are scammers that make customers…
They are scammers that make customers sign up for a free trial and products and use a scamming delivery service UNI UNI to lie about delivery attempts of your product. They should not be trusted. I have proof to back up this review.
30 gennaio 2026
Non scritta su invito
Risposta di Pura
Hello LaQuisha,
Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about the negative experience you have had with your delivery and the frustration this has caused. This is certainly not the standard of service we strive to provide at Pura.
We would love the opportunity to look into this situation further and see what we can do to make things right for you. I have sent a request for more information through this platform, so please feel free to respond to that request with any additional details or the proof you mentioned.
Once we have that information, we can better assist you in resolving this. We appreciate your patience and the chance to address your concerns.
DO NOT ORDER from this company
DO NOT ORDER from this company. The diffuser works the first couple of months. I was too lazy to cancel my subscription. I ordered in August 2025 and tried to cancel in February 2026 and they said they will charge me $49 for the diffuser. I have refills just sitting around that cost $38/month. It's my fault for not cancelling sooner, but I was going to let it go. The diffuser stops working and paying $38 for two small refills is a ripoff. Now they want me to pay $49 for the diffuser as well. Don't do it to yourself!
2 febbraio 2026
Non scritta su invito
Risposta di Pura
Hello Karen,
I am so sorry to hear that your diffuser has stopped working. We definitely want to make sure you are taken care of, especially since you have fragrances ready to use and we want you to be able to enjoy them.
Please know that your device is covered by a one-year warranty. We would be more than happy to walk through some troubleshooting steps with you, and if we are unable to resolve the issue, we can certainly provide a replacement for you.
I have gone ahead and requested more information regarding your specific order and situation. Please feel free to reply to that request so we can look into this further and find the best way to help. We appreciate your feedback and look forward to getting this resolved for you.
Completely unacceptable delay of over 2…
Completely unacceptable delay of over 2 weeks to ship in-stock fragrances. Uniuni is a joke of shipping company, clearly the lowest bidder for big trending operations like this. Pura should be avoided at all costs until they can rectify their shipping issues.
17 gennaio 2026
Non scritta su invito
Risposta di Pura
Hello Dan,
Thank you for sharing your feedback with us. We sincerely apologize for the delay in getting your fragrances to you and for the frustration this has caused. We understand how disappointing it is to wait over two weeks for an in-stock order, and we take your concerns regarding our shipping partners very seriously as we work to improve our delivery experience.
We want to make this right and ensure you are taken care of. We have sent a request for your information, and if you can please reply to that, we would be more than happy to look into your specific situation and provide a credit to your account. Our team is eager to rectify this and find a way to make things better for you.
We appreciate your patience and your honesty, as it helps us identify where we need to improve. We look forward to hearing from you so we can resolve this as quickly as possible.
i asked to cancel subscription and was…
i asked to cancel subscription and was repeatedly charged. No customer service phone number. And the chat is useless !!!!!
30 gennaio 2026
Non scritta su invito
Risposta di Pura
Hello Kelly,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration you have faced with your subscription and for the difficulties you encountered when trying to reach our support team.
We want to make sure you are taken care of, and we certainly do not want you to be charged for a subscription that you no longer want. Our phone number is available on our Contact Us page at https://help.pura.com/en/contact-us; once there, simply click on the phone number option to view our contact details.
I have also sent a formal request for your information through this platform. Please feel free to reply to that request directly, and I will be more than happy to look into your account personally to resolve these charges and fix this for you. We appreciate your patience and the opportunity to make this right.
I would give 0 stars if I could
I would give 0 stars if I could. Shame on the influencers out here promoting this junk. My diffuser doesn't work, reached out several times to cancel and they refuse. The scents stink. Horrible customer service.
21 maggio 2025
Non scritta su invito
Risposta di Pura
We are incredibly sorry to hear about your experience. It is disappointing to learn that your diffuser isn't working as expected and that you have felt unheard regarding your cancellation request. This is certainly not the standard of service or quality we aim to provide, and we want to get this resolved for you immediately.
To help us locate your account and assist you right away, please send a recent order number to this review. We will review your account history to ensure your subscription and device issues are fully addressed.
Car Diffuser Issues
I have several of the Smart Diffusers, but the one for the car is horrible!! The reason this has received a 1 star review is that it constantly comes on even though I will turn it off due to the strong scent. I continues to search wifi, and comes on radomly, and we can't figure out how to make it stop doing that. I would prefer I start it on my own versus it coming on as soon as I get close to my vehicle with my phone. We didn't realize it was doing that, and the scent has went way down due to it constantly coming on randomly on it's own. We do not have directions for this one like we do for all our other smart diffusers in our house.
13 dicembre 2025
Non scritta su invito
Risposta di Pura
Hi Sandra,
Thank you for sharing your feedback. We are sorry to hear about the frustration caused by your Pura Car Pro activating on its own and the resulting loss of fragrance. It sounds like your device is currently in "Automatic mode," which is the default setting designed to turn on when motion is detected, but we understand you prefer full manual control.
You can easily adjust this behavior within the Pura app. simply navigate to your device settings and toggle "Automatic mode" to the off position. This will prevent the diffuser from turning on automatically when you enter your vehicle, ensuring it only runs when you choose to start it.
If you have any trouble locating this setting or need further assistance, please reach out to our Customer Experience team at support@pura.com. We appreciate your patience and hope this helps you enjoy your fragrance exactly how you want it.
Faulty product and terrible customer service
If you want to buy new diffusers every year, this is the product for you. I bought 2 diffusers at the same time and what do you know? both diffusers died at the same time. Right about at the one year mark, but just inconvenient enough for them to point to a bunch of troubleshooting steps and then only for them to tell me once we were outside of a year that the product is out of warranty and they refuse to replace it. The product is not made well and will quickly siphon money out of your pocket. There are a bunch of companies in this category.. I would highly recommend trying a different one.
2 gennaio 2026
Non scritta su invito
Risposta di Pura
Thank you for sharing your honest feedback with us. We are genuinely sorry to hear that both of your diffusers have stopped working and for the frustration caused by the timing of this issue. We understand how disappointing it is when a product does not meet expectations, especially when it concerns longevity.
It is never our intention to prolong the troubleshooting process to bypass warranty coverage, and we regret that your experience with our support team felt that way. We aim to support our customers fully and want to ensure you feel heard and valued, regardless of the warranty status.
Could you please provide your order number? We would appreciate the opportunity to take a second look at your case, review your history with our team, and see how we can better support you.
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