Have used Tropical sky and their sister company American Sky 4 times now and can't recommend them enough. Advisors have always been mega helpful and informative and importantly , very patient. All my... Leggi di più
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Recently I have been served by one of the Travel Expert Katarzyna Tryjankowska from the Tropical Sky Travel Company. I never seen this Company before. I must admit her professionalism, attention to... Leggi di più
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Booked 2 weeks in Seychelles In February with this company, not cheap, also never told us about the Travel Authorisation fee you have to do 10 day's before you are due to arrive. until we had paid dep... Leggi di più
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Another fabulous holiday booked with Tropical Sky. Roisin worked with us to craft the perfect ttrip to Cambodia & Vietnam. Fourth time to Asia with Tropical Sky and can't recommend them enough. Exc... Leggi di più
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Dettagli dell'azienda
Informazioni di contatto
Tropical House, Garland Road, East Grinstead, West Sussex, RH19 1NJ, East Grinstead, Regno Unito
- 01342 331799
- info@tropicalsky.co.uk
- www.tropicalsky.co.uk
4,6
Eccellente
918 recensioni
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Couldn’t be happier with the holiday
Couldn’t be happier with the holiday that we booked and the great support, insight and ideas from Karen - she really listened to what we were after and delivered beyond it. It was great as well speaking to someone who has travelled and visited lots of places so has genuine experience she can share.
12 agosto 2025
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Risposta di Tropical Sky
Thank you so much for this lovely 5 star review! We're absolutely delighted that Karen exceeded your expectations and that her firsthand travel experience made such a difference to your holiday planning. Do follow us on Instagram or Facebook @tropicalsky for more travel inspiration and ideas. Best wishes.
Dream Honeymoon Booked
Couldn’t have booked my dream honeymoon without Tropical Sky. Marie was absolutely amazing throughout the whole process, she went above and beyond and I am so thankful. The team are so helpful, knowledgeable and make the booking stress free. Would highly recommend using there service!
16 agosto 2025
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Risposta di Tropical Sky
Thank you so much for your lovely 5 star review! We're absolutely delighted that Marie and the team could help make your dream honeymoon a reality. It's wonderful to hear that the booking process was stress-free and that Marie went above and beyond for you. We'll be sure to pass on your kind words to her and the rest of the team. Wishing you both a magical honeymoon and congratulations on your marriage!
Best holiday ever !
Roisin Carbery worked with us to create the perfect 2 tone destination holiday , SriLanka and The Maldives. She took on board all our requirements and there were alot !
Our holiday was amazing from the airport pickups, to the accommodations, the activites and the food. We truly had an incredible holiday from start to finish and really appreciated Roisins expertise and vast knowledge and of course her understanding of our needs. Highly recommend Roisin and the whole team at Tropical Sky.
19 luglio 2025
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Risposta di Tropical Sky
Thank you so much for this wonderful 5 star review! We're absolutely delighted that Roisin and our team delivered the perfect Sri Lanka and Maldives holiday for you. It's brilliant to hear that every aspect - from transfers to accommodation and activities - exceeded your expectations.
Roisin will be thrilled to read your kind words about her expertise and attention to your requirements. Creating unforgettable experiences is exactly what we strive for at Tropical Sky.
We truly appreciate you taking the time to share your feedback and recommendation. Best wishes.
Great American Road Trip
We just completed the Great American Road Trip. I was really keen for my children to experience the awe and wonder of the American landscape as well as enjoy some of the major cities. We drove 5000 miles over the 3 weeks and we all loved every moment. I had never heard of American Sky or Tropical Sky before this holiday. But I would certainly recommend them and use them again. Charlotte worked hard to ensure we got everything we wanted from the holiday - tailoring it to meet our needs. She gave us lots of advice throughout the booking process in addition to our itinerary. The hotel staff throughout the trip were really friendly and helpful and the hotels were well positioned and clean.
14 luglio 2025
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Risposta di Tropical Sky
Thank you so much for your fantastic 5 star review! We're absolutely delighted your Great American Road Trip was such a success and that Charlotte was able to tailor everything to your family's needs. I will be sure to pass on your lovely feedback on to her.
We're thrilled to have earned your recommendation despite being new to you, and we'd love to help plan your next adventure whenever you're ready.
Thank you for choosing us for such a special family holiday.
Best wishes.
THANK YOU so much Marie for organising…
THANK YOU so much Marie for organising our trip to Canada and New York so seamlessly.
Every hotel booking, car hire, tour and flight was perfect and you really took the stress out of organising such a busy and fun filled trip.
We had a wonderful time with memories to last forever and are just so thankful for your fabulous organisation skills.
We’ll definitely recommend ‘Canadian Sky’ to our friends and family in the future.
14 luglio 2025
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Risposta di Tropical Sky
Thank you so much for your lovely 5 star review! It's absolutely brilliant to hear that your Canada and New York trip went so smoothly and that you had such a wonderful time. Marie will be delighted to know her organisation made such a difference in creating those lasting memories. We're thrilled you'd recommend Canadian Sky to others - there's no better compliment than that! We look forward to helping you plan your next adventure soon.
Vietnam 2025
We booked our Vietnam experience with Roisin and she was so helpful from the beginning. Her knowledge and experience ensured we were able to work together to build the personalised holiday we wanted. The tours, hotels, locations and recommendations were fantastic. We will certainly be booking again and have already made contact for next year’s trip. Thank you for making this so special
13 luglio 2025
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Risposta di Tropical Sky
Thank you for such a wonderful 5 star review! We're absolutely delighted that Roisin was able to use her expertise to help create exactly the personalised Vietnam experience you were after. It's fantastic to hear that everything from the tours to the hotel recommendations exceeded your expectations. Roisin will be chuffed to know you've already been in touch about next year's adventure - that's the ultimate seal of approval! Thank you for trusting us to make your holiday so special.
Canadian Sky/Tropical Sky organised a…
Canadian Sky/Tropical Sky organised a 23 day escorted tour of Canadian Atlantic Maritime provinces and Newfoundland & Labrador for July 2025.
It was a great itinerary, enjoyable and interesting. We had excellent and knowledgeable tour directors along with capable drivers. The hotels and accommodation was of good standard, the meals which were included were nice, all the excursions were great. All the arrangements worked well too.
The service provided by Canadian Sky in organising the tour was efficient.
2 luglio 2025
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Risposta di Tropical Sky
Thank you for your lovely 5 star review! We're thrilled to hear that your 23-day Atlantic Maritime and Newfoundland & Labrador tour exceeded expectations. We take great pride in ensuring our itineraries run smoothly from start to finish. Thank you for choosing Canadian Sky and for taking the time to share your experience - it means a lot to our team! Best Wishes.
A wonderful holiday in North America
We have just returned from a holiday visiting San Francisco and Vancouver and then a cruise of the Alaskan coast. The company listened carefully to our requirements, prepared a number of quotations to cover the cost and feasibility of various alternatives and promptly and efficiently booked all accommodation and flights. Hotels were convenient for both public transport from airports, for the sights we wanted to see in each and for walking to the cruise terminal. Hotels were also value for money.
The adviser was knowledgeable, helpful and friendly.
8 luglio 2025
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Risposta di Tropical Sky
Thank you so much for your lovely 5 star review! We're thrilled that your recent holiday was such a success.
It's wonderful to hear that our quotation process worked well for you and that our hotel selections offered great convenience and value for money. Your kind words about our travel adviser are much appreciated - we pride ourselves on providing knowledgeable, friendly service.
We would be delighted to help plan your next adventure.
Many thanks for choosing us!
NEVER GONNA BOOK WITH TROPICAL SKY AGAIN.
I was about to give a 5* review for this company, especially a woman called Sunny Dabiza. However after paying over 5k for my hols I received a call from her stating the room was no longer available but for an extra £900 I could have the next room up. !!! i contacted the hotel myself and they informed the room I requested was available . When I informed Tropical Sky of this they did not believe me and made up an excuse that once I pay for the room I will be contacted by the hotel to be told it was not available.
I requested a full refund - which for some ungodly reason takes 5 days - and booked through my Amex for exactly the room I wanted for a lower price !!!!
NEVER GONNA BOOK WITH TROPICAL SKY AGAIN.
23 luglio 2025
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Risposta di Tropical Sky
We're sorry to hear about your disappointing experience. Sunny worked hard to secure the room category you requested at your preferred price point. Unfortunately, the hotel provided us with incorrect availability information, which led to this frustrating situation. We regret that despite our efforts to resolve this hotel error, we weren't able to reach a satisfactory outcome.
Regarding refunds, our standard processing time is 3-5 working days, due to our robust financial security protocols that protect against fraud and ensure all money transfers are properly verified.
While we're disappointed this didn't work out due to the hotel's miscommunication, we respect your decision to book elsewhere. We always aim to provide excellent service and appreciate your feedback. Best Wishes.
CanadianSky - thank you
I would like to thank Rachel and the team for their help in organising our fabulous holiday to Vancouver Island and Vancouver. Everything went without a hitch.
The route around the island was just right and you handle unforeseen events with ease.
And just the little things like checking that we had everything organised before our holiday was a nice touch.
Looking forward to the next time we book ..... may be New Zealand?
11 giugno 2025
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Risposta di Tropical Sky
Thank you so much for your wonderful 5 star review! We're thrilled that Rachel and the team created such a fabulous Canadian holiday experience for you. It's great to hear that the route worked perfectly and that you appreciated those little touches like our pre-departure check-ins.
New Zealand sounds like an exciting next adventure! When you're ready to explore those incredible landscapes, we'd love to help you plan another unforgettable journey.
Thanks again for choosing us and for taking the time to share your feedback.
Best Wishes.
Ten years of great service
We have been using American Sky for over 10 years now and it has always been a great experience. They have always worked with us to find a travel plan that suits our budget and the ability to pay the holiday off over time is great. Just booked another trip with them and will be back again!
26 giugno 2025
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Risposta di Tropical Sky
Thank you for your 5 star review and your loyalty over the past 10 years. We're thrilled you have booked another holiday with us and appreciate your trust in us. We look forward to helping you create more wonderful travel memories too.
Wishing you safe travels on your upcoming trip!
INFLATED PRICES
We were quoted a price for a holiday by email, rang to book and Yvonne was not available so we requested a callback.
Late that afternoon nobody called so we rang them back, they told us they would email a payment link.
The link came through £780 more than the original quote.
They blamed flight increases.
As it happened I had priced the flights separately at the time of enquiring, then again at the time of the increased quote, and flight prices were the same.
I understand people make mistakes, but companies need to own up these mistakes, not blame the scapegoat.
We have used Tropical Sky about ten times going to the same resort, we won't be using them again.
20 giugno 2025
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Risposta di Tropical Sky
Thank you for your review. We sincerely apologise for the disappointing experience you had with us.
As Jill, our Sales Manager, mentioned in her follow-up email, we made internal communication errors when staff weren't properly briefed about availability, leading to confusion about callbacks. We also acknowledge that we should have been more transparent about the pricing discrepancy.
As a loyal customer who has booked with us multiple times, you deserved much better service and honesty from us. We completely understand your decision to look elsewhere.
We reached out immediately after this incident to apologise directly and offered personal assistance to try to make things right. While we clearly fell short of our usual standards, we are committed to learning from this experience to ensure it doesn't happen again.
We genuinely value the trust our repeat customers place in us and regret that we let you down on this occasion. Best Wishes.
Booked a second holiday with Tropical…
Booked a second holiday with Tropical Sky and again everything worked out perfectly.
Went to Thailand visiting three locations and all the flights and pickups were perfect.
They had selected really lovely hotels in good locations and great service.
31 maggio 2025
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Risposta di Tropical Sky
Thank you for your 5 star review and choosing to holiday with us again! We're delighted that your Thailand trip exceeded expectations with seamless transfers and perfectly located hotels. Your trust in booking a second holiday with us means everything, and we look forward to planning your next adventure.
If you have a moment, we'd be grateful for your vote in the British Travel Awards
https://britishtravelawards.com/btaform.php?nomLink=227
It only takes a minute and you could win a holiday! Best wishes
Absolutely brilliant service
Absolutely brilliant service booking my trip to St. Lucia with Mark Wilson! Super friendly, always quick to respond, and made everything so easy from start to finish. I felt really well looked after — can’t wait to book my next trip with them!
20 maggio 2025
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Risposta di Tropical Sky
Thank you so much for your wonderful 5 star review! We're thrilled that Mark provided such excellent service and made your St. Lucia trip planning seamless. We can't wait to help you plan your next adventure and hope that you follow us on Instagram@Tropicalsky and Facebook@tropicalsky for travel inspiration, updates and offers.
Best wishes
Booked a holiday through tropical sky
Booked a holiday through tropical sky, was dealing with a wonderfully knowledge lady, who offered perfect advice on my proposed trip.
Recieved my email with my tailored holiday, which contained conscise information regarding my flights, accomadation, transfers and a suggested itinerary.
In the lead up to the holiday, I received a number of phone calls just to once again go through the holiday details and to wish me all the best on my travels.
Have to say following this experience I’ve already started planning my next break which I will be booking via a tropical Sky, couldn’t fault the assistance I received.
Highly recommended
1 maggio 2025
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Risposta di Tropical Sky
Thank you for this fantastic 5 star review! We're delighted that our team provided you with expert advice and comprehensive support throughout your booking process. It's wonderful to hear that our follow-up calls and detailed itinerary made such a positive impact. We're excited to help you plan your next getaway! We hope that you follow us on Instagram@tropicalsky and Facebook@tropicalsky for travel inspiration, offers and updates. Best wishes.
Mark Wilson is super friendly
Mark Wilson is super friendly! Genuinely cares for his customers and getting them the best dates, deals & destination. Very happy!
20 maggio 2025
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Risposta di Tropical Sky
Thank you for your lovely 5 star review. We're thrilled to hear Mark provided such excellent service in finding you the perfect holiday options.
We value your feedback and look forward to assisting with your future travel plans.
Best Wishes.
Special Ruby wedding holiday
Right from the booking enquiry, the service was excellent, we were looking for something special to celebrate our ruby wedding and the package they put together was superb. Everything was well organised, well documented and we did not have to worry about anything would definitely recommend, and use Tropical sky again.
26 aprile 2025
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Risposta di Tropical Sky
Thank you for your 5 star review and wonderful feedback! We're delighted that we could make your ruby wedding celebration special. It's wonderful to hear you found everything well-organised and worry-free. Your recommendation means the world to us, and we look forward to welcoming you back for your next holiday. Congratulations on your milestone anniversary and thank you for choosing Tropical Sky!
Almost 9 years of fruitless mediation…
Almost 9 years of fruitless mediation between our lawyers and TropicalSky for our ruined holiday in 2016! Numerous offers from us to them - to compensate our distress and lack of dutiful care resulted in their rejections!
Finally, the court hearing yesterday!
The judge has decided to reward us 50% of the package cost and quite a substantial sum as a compensation for our distress.
Plus, the stubborn "family-run-proud-providers-of-exceptional-experience" would have to pay the court expenses and even my train fare of £83.10!
The representative tried in vain to twist my words and facts, and even questioned my train fare! :)
Just as well, huh?
So, I would be very careful, guys: read the 1* reviews and don't be satisfied by the 5*s. Or, simply, go for the well established and renowned tour operators.
1 maggio 2025
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Risposta di Tropical Sky
While we generally avoid discussing legal matters in public forums, we feel it's important to clarify certain facts in response to misleading comments and reviews.
Tropical Sky has built a strong reputation over the past 20 years for delivering high-quality holidays and providing fair, timely responses to genuine customer issues.
In this case, we advised against travel to your chosen hotel due to the resort’s imminent closure, and alternative arrangements were offered. Despite clear communication, you ignored our advice. Allegations that we failed in our duty of care were rejected by the Judge. The matter was resolved through the appropriate legal process, resulting in a significantly lower award than you originally sought. We welcomed the court’s decision and are satisfied with the outcome.
We remain committed to delivering exceptional travel experiences, as reflected in the positive feedback from thousands of customers who continue to trust us with their holidays.
We wish you all the best in securing your future holidays elsewhere.
Another great holiday with Tropical…
Another great holiday with Tropical Sky. This was our second trip through TS and it exceeded all our expectations. Even with a change of flight provider, all ran smoothly with great service from TS throughout. We were so pleased with the hotel and the private transfers were an incredible addition when traveling with children! Thank you and we look forward to booking soon for next year!
7 aprile 2025
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Risposta di Tropical Sky
Thank you for sharing your wonderful experience with us! We're delighted to hear that your second holiday with Tropical Sky exceeded all your expectations.
It's particularly rewarding to know that the hotel met your needs and that the private transfers made travelling with your children so much more convenient. These details matter tremendously, and we're pleased they enhanced your family holiday.
Your continued trust in Tropical Sky means the world to us, and we're already looking forward to helping you plan next year's getaway! Best Wishes from all at Tropical Sky.
Recent tour of India
Heartfelt thanks to Kevin Ryan at Tropical Sky for organising our recent trip to the Golden Triangle and Varanasi .
Couldn't have been better , Kevin was professional , honest and very knowledgeable.A great asset to your company.
Once again thanks for a truly unforgettable journey.
15 marzo 2025
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Risposta di Tropical Sky
Thank you for your wonderful feedback about your Golden Triangle and Varanasi journey! We're delighted to hear that your experience was truly unforgettable.
I will share your kind words with Kevin Ryan. His professionalism, honesty, and extensive knowledge are indeed qualities we greatly value, and it's rewarding to know that his expertise helped create such a memorable trip for you.
We appreciate you taking the time to recognise Kevin's exceptional service and look forward to helping you plan your next adventure with Tropical Sky!
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