If I could give minus I would give -10. So far we are waiting over 4 months for simple issue to be fixed. How long can fixing two lights at parking plot take? Incompetent and inefficient also communi... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Classic Trinity Estates logic: rather than identifying and penalising the people dumping bulky waste, they just invoice every flat for it instead. Easier to make money from innocent residents than enf... Leggi di più
We have lived here 17 years and have seen a succession of property managers but Zahra Lyamani is the best we have ever had on our site here in Tunbridge Wells. She is outstanding, efficient, professio... Leggi di più
L'azienda ha risposto
Horrendous company. Owened my property for just over a year in that time I’ve had 3 extra bills on top of my management fee in excess of £1k in total. 1 of the bills was for work carried out a year pr... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Trinity: national service charge management delivered locally. Trinity is a privately owned property management company, operating across England and Wales, committed to providing high quality and cost-effective service charge solutions for both your property and your community. We achieve this by delivering a responsive and straightforward service through our professional and localised teams. Managing a full range of residential property across England and Wales from small blocks of flats to large city centre apartment developments; mixed estates of houses and flats, refurbished country houses and cul-de-sacs of freehold houses. We have more than 46,000 homes already committed to management. Locally based Estate Managers supported by a dedicated management team are assigned to each development, meaning you receive faster response rates along with local knowledge and an understanding of needs. Regular site visits ensure the correct standards are maintained, and any management issues can be dealt with quickly.
Informazioni di contatto
Vantage Point, 23 Mark Road, HP2 7DN, Hemel Hempstead, Regno Unito
- 0345 345 1584
- enquiries@trinityestates.com
- www.trinityestates.com
2,5
Scarso
1279 recensioni
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Worst company am regretting buying a…
Worst company am regretting buying a house under their management. Take money do nothing.
29 aprile 2025
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Risposta di Trinity Estates
Good afternoon
Thank you for taking the time to provide a review for Trinity Estates.
If you would like to discuss any matters at your development, please do reach out to our dedicated customer support team on 0345 345 1584.
Kind regards
Trinity Estates
This is a company to avoid at all…
This is a company to avoid at all costs. Just one example of this is the fact that I requested an upgrade to our internet connectivity for our block of flats over 18 months ago (which the rest of our development had 2 years ago) and it is yet to happen. I had to do all the work getting the freeholder to agree to the change, which was done quickly about 18 months ago.
Still nothing.
Do not use this company ever! This is not the first or only problem. It's part of an ongoing litany of problems and lack of communication, ignored emails, property managers that told me they do not even read their emails and much more. All the time, they've increased their fee continually.
Do not use this company!
26 aprile 2025
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Risposta di Trinity Estates
Good afternoon
Many thanks for providing a review.
We believe we have located your development details and have requested your property manager makes contact with you regarding this issue.
Alternatively, please do speak to our dedicated customer support team on 0345 345 1584 and they will do their best to assist you.
Kind regards
Trinity Estates
Julie Whittle
Julie Whittle (Legal Administrator) made the whole experience very easy. Julie was was extremely helpful and kept me informed throughout the process and understood the urgency of our request. We cannot thank her enough.
25 aprile 2025
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Risposta di Trinity Estates
Good afternoon
Many thanks for taking the time to provide a review for Julie, our Legal Administrator.
Julie has been with Trinity Estates for many years and is a hugely valuable member of our Legal team. It's a pleasure reading your comments.
We will be sure to send your review to Julie!
Best wishes
Trinity Team
They have changed the intercom one year…
They have changed the intercom one year ago and its not working again. Have been reporting this from February, no actions. Looking to do a cheap system to work for 3 months and then change it again? The post man cant get in for months now! Ridiculous company i guess!
11 febbraio 2025
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Risposta di Trinity Estates
Good afternoon
Thank you for taking the time to provide a review using the Trust Pilot platform.
We believe we have located your development details and can see there are currently requests for quotations regarding the intercom system. Please be advised that works such as an intercom replacement are often complex and we must ensure the correct works are undertaken at the right costs to residents.
If you would like to discuss this matter in greater depth, please do request contact from your property manager through our online portal Fixflo.
Best wishes
Trinity Estates
👎👎not professional
👎👎not professional in they job
Regional Manager James Donovan and Property Manager Yasmine
23 aprile 2025
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Risposta di Trinity Estates
Good afternoon
Thank you for taking the time to provide a review for Trinity Estates.
If you would like to discuss any matters at your development, please do reach out to our dedicated customer support team on 0345 345 1584.
Kind regards
Trinity Estates
Credits to Esme
Credits to Esme. She always responds quick and has great responsiblility. Moreover, she always gets the stuff sorted out. Highly recommend!
15 aprile 2025
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Risposta di Trinity Estates
Good afternoon Steve
Many thanks for taking the time to provide a review for Esme at Trinity Estates.
Esme is a highly experienced Senior property manager and we are so pleased to read your comments. We will certainly make sure Esme sees your review too.
Best wishes
Trinity Team
UNETHICALLY HIDING ACCOUNTS
0 stars. They Rob people’s money, can’t even close accounts and provide statements of accounts for the past 5 years.
Trinity’s idea of Gardners to maintain the estate is someone showing up with a diesel push hand lawnmower on minimum wage not an actual commercial company, because that’s why we pay hundreds of pounds a year on estate charges 👍🏻.
10 marzo 2025
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Risposta di Trinity Estates
Good morning
Many thanks for providing a review for Trinity Estates.
We are sorry to hear that you are unhappy with the services received. Please do contact the customer support team on 0345 345 1584 to discuss matters further as we are unable to locate your account with the details attached to this review.
We hope to hear from you soon.
Trinity Estates
Found automated on line reporting…
Found automated on line reporting service excellent, work was carried out quickly and efficiently, contractor was first class and the problem was solved
17 aprile 2025
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Risposta di Trinity Estates
Good morning
Many thanks for taking the time to provide a review for Trinity Estates.
We are so pleased you found our online reporting system easy to navigate with quick and efficient responses.
Best wishes
Trinity Estates
Shocking company
Shocking company. Expect you to pay balances with 0 day notice and think it's justified. Robbing company.
15 aprile 2025
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Risposta di Trinity Estates
Good morning
Many thanks for your review.
Please be advised that our customer accounts team are available on 0345 345 1584 should you wish to discuss your payments. Please do speak to them if you have concerns, they will be happy to help.
Kind regards
Team Trinity
Careless Trinity - poor CSR
Trinity have a complete lack of care when it comes to looking after their neighbours.
Never dealt with such an incompetent irresponsible team of staff on the Property Management team.
The company website states “run by exceptional people with commitment to delivering a high service level to our customers”.
My experience in the last few months of chasing and chasing has given me the total opposite view of this statement.
15 aprile 2025
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Risposta di Trinity Estates
Good morning
Thank you for taking the time to provide a review for Trinity Estates.
We are sorry to hear that you are unhappy with the service received and would like the opportunity to rectify the matters.
We are unable to locate your development using the details within the review and therefore kindly ask that you call our customer support team on 0345 345 1584 to discuss matter further.
We do hope to speak to you soon and we will be happy to help resolve the matters in hand.
Best wishes
Trinity Estates
Excellent customer care…
I was kindly supported by Caroline Longdon, and whilst I had a number of queries Caroline was instrumental in pulling them all together so that they were all resolved in one phone call whilst sending me information via email too. Caroline was great as a single point of contact putting me at ease with her excellent customer care skills, thank you so much!
10 aprile 2025
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Risposta di Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We are so pleased to hear you have had such great service from Caroline one of our Customer Accounts Advisors. We will ensure this is passed to Caroline and her line manager to read.
Kind Regards,
Trinity Estates
Not interested fixing the issues
Not interested fixing the issues.
If you raise one issue they will closed the issue without investigation.
Major issue like damp , needs 4 years to get solution.
Regional Manager And Property Manager shows no interest getting on contact with you or finding solutions, happy to let you live in inhabitable conditions.
15 dicembre 2024
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Risposta di Trinity Estates
Good Morning,
Thank you for taking the time to leave a review.
Unfortunately we have not been able to locate the development you live on with the information provided in your review, we therefore cannot comment further on this.
Kind Regards,
Trinity Estates
0 star, money money money.
As said in the previous review there are no benches. which were promised 10 years ago, so trinity said they were not adding any ADDITIONAL benches, goes to show they don't even know whats on the site. they just want £200000 a year to cut grass.
12 aprile 2025
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Risposta di Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
Majority of us are based in head office but the Property Manager would attend and carry out the site visits.
Unfortunately our standpoint remains the same that no benches will be placed around the estate.
If there is anything else you wish to raise, please call us on 0345 345 1584 and we will be able to discuss and assist.
Kind Regards,
Trinity Estates
I wish I could give them zero stars
I wish I could give them zero stars. It's incredibly difficult to get in touch with anyone. Even internal teams don’t seem to communicate with each other, and they expect the customer to chase around trying to find the right department. The team answering the phone is completely unprofessional and unhelpful.
11 aprile 2025
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Risposta di Trinity Estates
Good Morning,
Thank you for taking the time to leave a review.
Please call us on 0345 345 1584 and ask to speak to one of our Customer Support Team Leaders who will be able to discuss your query and ensure this is dealt with by the correct person/department.
Kind Regards,
Trinity Estates.
Unable to logon to Residents Portal
I was unable to logon to residents portal for more than a week in order to check and pay my service charge, so I phoned and eventually got through to someone who told me they were having problems with the site. He then transferred me to the accounts department. After hanging on the line for an eternity, I gave up and emailed the accounts department to find out how much was outstanding, as I knew I had previously been in credit. I have received a reply today only to tell me they’re not aware of any problem with the portal. No mention of my service charge. It seems that the problems they were having with the portal have since been resolved as I am now able to logon.
31 marzo 2025
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Risposta di Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
In future if there are any issues with access to the portal we have a team that can assist with this, they can be contacted on portalaccess@trinityestates.com.
Our Customer Accounts Team experience a high influx of calls daily which means their wait times can vary.
Kind Regards,
Trinity Estates
Dreadful
Dreadful, incompetent company.
Trinity’s lack of care for residents knows no bounds. Take, take, take is all they do whilst leaving residents feeling gaslit and bullied.
Despite being provided with more than enough information, the issues have not been rectified. Fixflos are closed without proper investigation. When there is a response it is rude and sarcastic.
7 aprile 2025
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Risposta di Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
Unfortunately we have been unable to locate your property details with the information provided, without this we cannot comment on the issues raised.
Please give us a call on 0345 345 1584 and we can assist you with this.
Kind Regards,
Trinity Estates
Absolutely nightmare dealing when these…
Absolutely nightmare dealing when these people. They reply emails without reading.
7 aprile 2025
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Risposta di Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
Please call our Customer Support Team on 0345 345 1584 who can take down all the details of your query and action this with the appropriate person. Our call handling team will be more than happy to assist.
Kind Regards,
Trinity Estates
I wouldn’t even give this company a star
I wouldn’t even give this company a single star if I could! This is the most incompetent, infuriating, and downright disgraceful company I’ve ever dealt with! Their so-called customer service is an absolute joke—every time I call, I’m left waiting for over 30 minutes, only for the call to disconnect! I’ve tried countless times to reach them about the bogus charges they keep sending to my home, yet they refuse to acknowledge payments I’ve already made. But oh, they’re lightning-fast when it comes to threatening legal action over their base-less fees! It’s beyond ridiculous! I am FURIOUS that my home developer (Keepmoat Homes) ever forced me into dealing with this company!
3 aprile 2025
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Risposta di Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
Unfortunately our Customer Accounts team experience a high influx of calls daily which means their wait times can vary.
We would recommend you to email in to customeraccounts@trinityestates.com with your account number and query and they will be able to contact you regarding this.
Kind Regards,
Trinity Estates
At a time when everything is automated…
At a time when everything is automated and ‘ All our Assistants are busy at the moment’ it is a pleasure to be dealt with by Yasemin who responds immediately and is the most helpful customer services manager that Trinity have had. She works with our directors in this housing development, is always approachable and responsive to requests. She has changed the system around since she took up the post in 2023.
1 aprile 2025
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Risposta di Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
Please be assured your kind words will be passed on to both Yasemin and her line manager to read.
Yasemin is one of our brilliant Property Managers and we are so pleased to hear you have had such positive experiences.
Thank you again.
Trinity Estates.
Exceptional Customer Service Experience!!
Refreshing to experience great customer service!!
It was a breathe of fresh air speaking to you
Freya Bolton this morning.
Thank you for taking on my concerns & queries in a very professional manner - nothing was any trouble.
Freya's a keeper a credit to Trinity Estates
Keep up the good work Freya!!
31 marzo 2025
Non scritta su invito
Risposta di Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We really appreciate you writing such kind words about Freya one of our longstanding Customer Support Team Members. This has been passed to both Freya and her Line Manager to read through.
Thank you again,
Trinity Estates.
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