After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was d... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks. I would definitely cho... Leggi di più
L'azienda ha risposto
Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renew... Leggi di più
L'azienda ha risposto
Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Informazioni di contatto
Love Lane, GL7 1XD, Cirencester, Regno Unito
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,3
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Took out a redundancy claim
Took out a redundancy claim, fantastic customer service. Clear instructions, no hidden tricky. Great service would this insurance company again.
30 settembre 2024
Non scritta su invito
Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
They paid exactly what they said they…
They paid exactly what they said they would.And very quickly.Thank You
21 agosto 2025
Non scritta su invito
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim
Trent Services are quick to reply to your emails if you have a query and need an explanation.
My claim from June was initially rejected, I then emailed my disappointment as I thought my claim was valid. This was only the 2nd claim I had made in 19 years. (Must admit the paperwork side was easier the 2nd time round). My disappointment was recorded as a complaint and trent services kept me upto date by email. After 6 weeks the decision was overturned, again trent services kept me updated by email with attached letters. And payment received within 3 working days.
2 giugno 2025
Non scritta su invito
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Trent services my lifeline
Trent services have been a lifeline for me as I have gone through a terrible 12 months of illness where I had to undergo major surgery. I have not worked for 12 months and they paid me the whole time.
Whenever I had to speak to them they were very helpful and sympathetic- so pleased that I took out this insurance some 12 years ago.
28 giugno 2025
Non scritta su invito
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Income protection policy
My income protection claim was handled professionally from start to finish. Throughout the 12 month claim period all queries were handled efficiently and in a timely manner including the monthly payments.
28 agosto 2025
Non scritta su invito
Risposta di Trent Services
Dear Mr Cope,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very fair
Very fair, paid out at a very difficult time. trustworthy, would use again.
2 agosto 2025
Non scritta su invito
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
excellent service and good value
I have been with Trent for a number of years, when I unfortunately needed to make a claim they were very professional and respectful, after processing the claim I was paid without question and on time.
I have always been sceptical of insurance companies but these guys are genuinely helpful and good value for money. Highly recommended,
14 agosto 2025
Non scritta su invito
Risposta di Trent Services
Dear Mr Allpress,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Wonderful company to deal with,always…
Wonderful company to deal with,always friendly and efficient on the phone and pay out for claims really quickly.
18 agosto 2025
Non scritta su invito
Risposta di Trent Services
Dear Mrs Taylor,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Really simple process and ease of use
Really simple process and ease of use. Appreciate the fact that it was less than a fortnight before claim approved and money returned to me
15 agosto 2025
Non scritta su invito
Risposta di Trent Services
Dear Ms Francis,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Big problem to make the initial claim…
Big problem to make the initial claim because my previous employer was insolvent and there was no-one to complete any paperwork on their side. Even after explaining this several times, the claim was delayed as you kept trying to contact my previous employer that didn't exist any more.
One payment also delayed as you incorrectly stated that my UC claim was closed when it wasn't. It was just that my entitlement was £0.
Otherwise OK and phone service was pretty good. Just try to understand that people rely on these payments and causing unnecessary delays has knock-on effects.
19 agosto 2025
Non scritta su invito
Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Very straightforward process
Very straightforward process. Telephony staff member was knowledgeable and caring when I needed to call.
Claim was paid very speedily.
Excellent service
1 agosto 2025
Non scritta su invito
Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent Service
Excellent Service
We found staff on the telephone very helpful and knowledgeable. Most importantly our claim was dealt with and settled within a week.
23 luglio 2025
Non scritta su invito
Risposta di Trent Services
Dear Mrs Meeds,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Fair and consistent process
Have always found the service to be fair, the process is easy enough to follow and you can always get support by phone if you require it, it is expensive now as my dog is older high excess plus 30% on top next time and a significant increase in the monthly bill, but it isn’t as expensive as some other insurances I’ve used before and unfortunately I have needed to use the service on a few occasions
Would recommend to others. Have a look and make up your own mind
21 luglio 2025
Non scritta su invito
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient service!
6 agosto 2025
Non scritta su invito
Risposta di Trent Services
Dear Mrs Walker,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
From bad to worse
I complained about the way my claim was handled, and unsurprisingly it was rejected. The Operations Director Jane Ledamun on this forum asked me to forward her a copy, which I did plus my concerns at the corporate way they handled my complaint. I've yet, after two weeks to even receive acknowledgement of the email - if this is the Operations Director then it's a poor reflection of the company.
23 luglio 2025
Non scritta su invito
Risposta di Trent Services
Dear John
Thank you for your email and I apologise for that you have had to complain again, however, I have looked at all my emails, even my junk emails and cannot find any email that has the name John in it. Without your full name, email address or policy number I cannot respond to you. If you could email me again at jane.ledamun@trent-services.co.uk with these details I will certainly look into this immediately.
Regards
Jane
Process was really easy
Process was really easy, quick and stress free. This is just what is needed when your pet is poorly.
1 agosto 2025
Non scritta su invito
Risposta di Trent Services
Dear Miss Warburton,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I had no issue in receiving my…
I had no issue in receiving my insurance cover. Just filling the online form - for emergency another form at the clinic needs filling and approval from your vet- and the contact the vet and it all happens.
My dog is 8 . No fully happy with the amount of cover- due to age, but all the other things are without a fault
10 luglio 2025
Non scritta su invito
Risposta di Trent Services
Dear Mr Danciu,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Unemployment insurance cover
I paid for an unemployment insurance cover policy for over 20 years. When the crunch came and I lost my job, Trent did everything possible to avoid paying out on the scheme despite several reviews. I faced a choice of either resigning from my job (with a payout) or being told I would be sacked, I chose to resign and not impoverish my family to ensure I could pay the mortgage for a few months. According to Trent, I should have stayed and been sacked without payout risking homelessness for my family. They did everything they could to avoid paying out on a policy I took out in good faith for this very reason. Avoid this type of policy and Trent.
Post company response note-responding that I should contact your team to discuss is very disingenuous as you know I have asked for the case to be reviewed several times. All with the same outcome IE you will get nothing due to a clause in the policy. The cover should be renamed redundancy cover (under very limited circumstances) as the term unemployment clearly is not covered in numerous circumstances. Either way, having take out the policy in good faith and kept it going for over 20 years, I was left with zero cover once my job was lost. Unbelievably disappointing policy and service.
30 luglio 2025
Non scritta su invito
Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
On line claim process worked well after…
On line claim process worked well after my initial concerns. Had to submit 2 separate processes for 2 different vets but the continuation claim worked and Trent (Corinium pet insurance)paid up promptly with a 15% deduction due to pets age (5)!
Star dropped as I would have liked updates as to when Vets received claim. I had to contact our vets as email had gone to spam and they hadn't realised the claim had been sent to them.
All in all though very happy with process and timely payout.
All in all very happy with service received.
23 giugno 2025
Non scritta su invito
Risposta di Trent Services
Dear Ms Evans,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Increased my monthly contribution by…
Increased my monthly contribution by 25% without even notifying me, I just happened to come across it when checking my bank statement. This is for redundancy insurance, which I've being paying for well over 12 months now.
17 luglio 2025
Non scritta su invito
Risposta di Trent Services
Dear Adrian, thank you for your review, however, could you please contact me using jane.ledamun@trent-services.co.uk with your full name and your policy number, and I can respond.
Regards
Jane Ledamun
Operations Director
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.