The worst company ever, I have ordered 2 tools 28.03.26 and I have fully paid including delivery charge! all I have got confirmation email, until today I have nothing from them although it says 3-5... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Staff were very nice when there was a slight delay with my teng tools torque wrench.....maybe they should have said listen here's a voucher or a discount for your next order or a small freebie, but on... Leggi di più
Solid service with plenty of notification e-mails telling me the delivery was on its way. Took a week to arrive but that was within the timeframe. For the exceptionally low price I paid, it was worth... Leggi di più
I ordered a pair of Rothenberger pipe benders. They took 11 days to arrive and when they did they had damage to the paint finish and the guides were missing which were due to the couriers mishandling... Leggi di più
Dettagli dell'azienda
- Grossista di utensili
- Negozio di macchinari e attrezzature da costruzione
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture idrauliche
- Negozio di abbigliamento antinfortunistico e da lavoro
- Negozio di utensili
Scritti dall'azienda
At Trade Counter Direct, we pride ourselves on being your go-to destination for top-quality tools and accessories. Based in Devon, we offer an extensive range of products from top brands, catering to both professionals and DIY enthusiasts across the UK. Our commitment to competitive prices, excellent customer service and fast delivery ensures that you have the right tools, right when you need them. Experience the convenience of shopping with a reliable and knowledgeable team dedicated to meeting your needs.
Informazioni di contatto
Yalberton Industrial Estate, TQ4 7QR, Paignton, Regno Unito
- 01803666630
- sales@tradecounterdirect.com
- www.tradecounterdirect.com
4,0
Molto buono
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Trade Counter Direct - TCD
Hi Mark,
Thanks for the great review! We’re glad to hear you were happy with the price of your portable air conditioner.
If there’s anything we can improve to earn that fifth star next time, we’d love to hear from you.
— The Select Trade Brands Team
Excellent
Wonderful dealing with this company, from start to finish I was kept informed as to where my package was each step of the way. Quick delivery, I’m very happy
14 luglio 2025
Risposta di Trade Counter Direct - TCD
Hi Lynn,
Thank you for the fantastic review! We’re so pleased to hear you had a smooth experience from start to finish — and that our updates and fast delivery made a difference.
We really appreciate your kind words and look forward to helping you again anytime.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Alan,
Thanks for the kind words and 5-star review! We're really glad you were happy with everything.
We appreciate your support and hope to help again soon.
— The Select Trade Brands Team
Ordered a sealey portable air…
Ordered a sealey portable air conditioning unit on a Monday delivered on Wednesday same week. Works very well.Great service
9 luglio 2025
Risposta di Trade Counter Direct - TCD
Hi Neil,
Thanks for the great review! We’re delighted to hear your Sealey portable air conditioning unit arrived quickly and is working well.
It’s great to know you were happy with both the product and the service — we really appreciate your feedback!
— The Select Trade Brands Team
Good value and no issues at all
1 luglio 2025
Risposta di Trade Counter Direct - TCD
Hi Paul,
Thank you for the great review! We’re glad to hear everything went smoothly and you found good value in your purchase.
We appreciate your feedback and hope to earn that fifth star next time!
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi there,
Thank you for the great review! We’re really pleased to hear you were happy with the fast, efficient service — and that the product fit perfectly.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
What I needed and swift delivery
Good value. Easy to use site. Exactly what I needed with a super fast delivery.
1 luglio 2025
Risposta di Trade Counter Direct - TCD
Hi Mr. Collyer,
Thank you for the brilliant review! We’re so glad you found exactly what you needed, found the site easy to use, and received your order quickly.
We really appreciate your support and hope to welcome you back again soon.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Rodger,
Thanks for the great review! We're really glad to hear you were impressed with both the price and the quality of your 4" vice — that’s exactly what we aim for.
We appreciate your support and hope to serve you again soon.
— The Select Trade Brands Team
Promptly responded to a problem with…
Promptly responded to a problem with the item I bought.
30 giugno 2025
Risposta di Trade Counter Direct - TCD
Hi John,
Thank you for the great review! We're really pleased we could resolve the issue promptly and that you were happy with the outcome.
We appreciate your support and look forward to helping again whenever you need us.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Steve,
Thanks for your review — we're glad to hear you were happy with the product!
We're sorry that tracking information wasn’t available and that the delivery took longer than expected. We're currently reviewing how we communicate order updates so customers are better informed throughout the process.
We appreciate your honest feedback and hope to provide an even smoother experience next time.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Mr. Milne,
We’re sorry to hear that the delivery took longer than expected — we completely understand how delays can be frustrating.
We always aim to dispatch and deliver promptly, and we’re reviewing what may have caused the delay in your case. If there’s anything still outstanding or you’d like to share more details, please contact us at Select Trade Brands Support support@selecttradebrands.com and we’ll be happy to help.
Thanks for your feedback — it helps us improve.
— The Select Trade Brands Team
Fast delivery and competitive pricing
Fast delivery and competitive pricing, very satisfied customer.
30 giugno 2025
Risposta di Trade Counter Direct - TCD
Hi Peter,
Thank you for the fantastic 5-star review! We're delighted to hear you were happy with our fast delivery and competitive pricing.
It means a lot to know you're a satisfied customer — we look forward to serving you again soon.
— The Select Trade Brands Team
Great value for quality Rothenburger…
Great value for quality Rothenburger tools. Arrived quickly from order and well packaged. What's not to like :)
24 giugno 2025
Risposta di Trade Counter Direct - TCD
Hi David,
Thank you for the fantastic review! We’re thrilled to hear you found great value in the Rothenberger tools, and that everything arrived quickly and well packaged.
Couldn’t agree more — what’s not to like! 😊
We really appreciate your support and look forward to serving you again.
— The Select Trade Brands Team
OK - had to chase re-delay
It was OK, It took longer than I expected for the products to arrive. I had to send an email to chase them so they weren't really proactive in that regard re the slight delay. But they did respond and they did arrive around about when they said they would when they responded So not terrible at all.
27 maggio 2025
Risposta di Trade Counter Direct - TCD
Hi Chris,
Thank you for your honest feedback. We're glad to hear your order arrived and that our team responded when you reached out — but we agree, we could’ve done better by keeping you informed proactively.
We're reviewing how we handle updates during delays so that we can improve this part of our service. Your balanced comments are genuinely helpful, and we appreciate you giving us the benefit of the doubt.
We hope to deliver a smoother experience next time.
— The Select Trade Brands Team
Item in stock
Item in stock, competitively priced, good quality items, and super fast delivery! You couldn’t ask for more.
10 giugno 2025
Risposta di Trade Counter Direct - TCD
Hi Petros,
Thank you for the fantastic review! We're really glad you found exactly what you needed — in stock, great value, top quality, and delivered fast.
That’s the experience we work hard to deliver, and we truly appreciate you taking the time to share it.
Looking forward to helping again soon!
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi there,
Love the no-fuss feedback — thank you! Great price, quick delivery, and a happy customer? That’s exactly what we aim for.
We appreciate the 5 stars and hope to serve you again soon!
— The Select Trade Brands Team
We have never received the goods but…
We have never received the goods but payment was taken and you never get back to us
10 giugno 2025
Risposta di Trade Counter Direct - TCD
Hi Michael,
We’re really sorry to see this review and completely understand your concern. We want to reassure you that our team has responded to your emails and provided updates regarding the delay — we’ve done our best to keep you informed along the way.
That said, we're sorry that the goods have still not arrived, and we fully appreciate how frustrating this must be. Please know that your payment is secure, and resolving this for you is a priority.
If there’s anything else we can do to help, please don’t hesitate to get in touch with us directly at Select Trade Brands Support support@selecttradebrands.com — we’re here and ready to assist.
Thanks again for your patience and for giving us the chance to make this right.
— The Select Trade Brands Team
Very good delivery received it in a…
Very good delivery received it in a couple of days. Product first class
9 giugno 2025
Risposta di Trade Counter Direct - TCD
Hi John,
Thanks so much for the great review! We’re really pleased to hear your order arrived promptly and that you’re happy with the product.
Your feedback means a lot to us — we work hard to make sure every delivery is smooth and every item meets expectations.
If there’s anything else you need down the line, we’d love to help.
— The Select Trade Brands Team
Poor customer service
Limited/ no options to track delivery. Failed to respond to email and telephone requests for information about why the date for delivery seemed to be taking so long.
9 giugno 2025
Risposta di Trade Counter Direct - TCD
Hi James,
We're really sorry to hear about your experience and can fully understand how frustrating it must have been not to receive updates about your delivery.
Your order was dispatched on 16/06/2025 via Evri, and tracking details should have been available. We’re reviewing why these may not have been clearly communicated and why your messages were missed — that's not the level of service we aim to provide.
Thank you for bringing this to our attention. If you still need assistance or haven’t yet received your item, please don’t hesitate to get in touch directly at Select Trade Brands Support support@selecttradebrands.com — we’ll be happy to investigate and resolve this quickly.
We appreciate your feedback and the opportunity to improve.
— The Select Trade Brands Team
I am still waiting my order…
I am still waiting my order unfortunately there is no any news from company. I am very disappointed with it. I lost my trust with trade counter direct.
24 maggio 2025
Risposta di Trade Counter Direct - TCD
Hi Mr. Buyuk,
We’re truly sorry to hear how disappointed you’ve been — we completely understand how frustrating it is to place an order and then find out the item is unavailable.
Unfortunately, your order (#20127660) had to be cancelled due to a stock discrepancy, and a full refund was issued promptly. We also emailed you on 12th June 2025 to explain the situation and sincerely apologise for the inconvenience caused.
We are currently reviewing our stock systems to avoid situations like this in the future and deeply regret that this affected your trust in us. If there’s anything we can do to regain that trust or help you further, please reach out to us at Select Trade Brands Support support@selecttradebrands.com.
Thank you for your feedback — we value it and hope to have the chance to serve you better next time.
— The Select Trade Brands Team
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