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Scopri cosa dicono le persone

Valutata 2 stelle su 5

Placing the order was easy and my track was delivered faster than estimated initially. I've ordered the more expensive one with wheels that was supposed to be very smooth. That's where the problem is... Leggi di più

Valutata 5 stelle su 5

The Silent Gliss is a very nice curtain rail. My very heavy curtains, which struggled on the previous rail, now open and close easily. Fixing the rail to the universal fixings was easy for the straigh... Leggi di più

Valutata 5 stelle su 5

Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fabbricazione e vendita tende
  2. Negozio di tende avvolgibili
  3. Negozio di tende
  4. Negozio di articoli per finestre

Scritti dall'azienda

Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

473 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Communication with this company was a…

Communication with this company was a joy! Prompt response on all emails. Ours was a complicated track for a bow window (not bay). We provided a template and Tracks Direct created an exact track for our requirements. Thank you SO much, we are delighted. They also went above and beyond as the cord wasn't quite long enough for us to cut to use wooden pulleys instead of a loop, so they sent a new length of cord and organised for one of their fitters to come and re-cord the track. Brilliant service :-)

6 settembre 2024
Non scritta su invito
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Risposta di Tracks Direct

Thank you so much for this glowing review! We're thrilled that our communication, craftsmanship, and customer service met your expectations. Bow windows can indeed be complex, so it’s fantastic to hear that the custom track we created from your template was a perfect fit.

Going the extra mile with the cord replacement and arranging for a fitter to re-cord the track was our pleasure—we’re delighted that it made a difference for you. Thank you for choosing us, and please don’t hesitate to reach out if there’s anything more we can do.

Valutata 5 stelle su 5

My order was prepared and ready for…

My order was prepared and ready for collection promptly. Received a friendly helpful telephone call advising my order was ready, including precise localised directions for the pick up. And! I was able to collect very early on my way to work - wonderful!

28 settembre 2024
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Risposta di Tracks Direct

Thank you for sharing your experience and for the wonderful review! We’re delighted to hear that your order was prepared quickly and that our team could assist with clear directions and flexible collection timing to fit your schedule. It’s great to know that we could help make your day a bit easier!

Valutata 5 stelle su 5

Thanks good quality & great service

Great quality price is bit high but perfect

22 settembre 2024
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Risposta di Tracks Direct

Thank you for the 5-star review and for your honest feedback! We’re thrilled that you’re pleased with the quality of our product, as we strive to ensure top-notch standards. We understand that price is an important factor, and we aim to provide lasting value with every purchase.

If there’s anything we can help you with in the future or if you have any further feedback, please feel free to reach out.

Valutata 5 stelle su 5

An excellent company

An excellent company. They were great with advice & with help ordering. The delivery was quick & the product we bought was exactly as advertised.

11 settembre 2024
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Risposta di Tracks Direct


Thank you for your review! We’re pleased to hear that you found our advice helpful and that your order arrived quickly. It’s great to know the product met your expectations. If there’s anything else we can assist with in the future, please don’t hesitate to reach out.

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service

2 settembre 2024
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Risposta di Tracks Direct


Thank you for your feedback! We’re glad to hear you were pleased with our customer service. If there’s anything more we can do for you, just let us know.

Valutata 5 stelle su 5

Fast delivery

Fast delivery, accurate bending to my shape requirements, easy ordering process, easy fitting, smooth running track. just thought it was a bit pricey

2 agosto 2024
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Risposta di Tracks Direct

Thank you for your detailed feedback and for leaving us a 5* review! We're pleased to hear that you found the delivery fast, the custom bending accurate to your specifications, and the ordering process straightforward. It's great to know that the fitting was easy and the track runs smoothly. We understand your concern about the price and appreciate your honesty and your feedback.

Valutata 5 stelle su 5

Great customer service

Great customer service - special mention to Ruth, who was very patient with me and our client. Quick responses, quick turn around, expert knowledge. Thank you!

19 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

The Silent Gliss Track for my bay…

The Silent Gliss Track for my bay window was a perfect fit. It arrived in one large piece - solidly packed within a wooden frame. The track is a quality build - very smooth glides and as it's in one piece it has no irritating angle joints that have snagged on my previous installations. Very pleased with the outcome - money well spent, thank you.

22 maggio 2024
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Risposta di Tracks Direct


Thank you for your feedback! We're thrilled to hear that the Silent Gliss Track for your bay window was a perfect fit and that you're pleased with its quality. Ensuring our products are securely packaged and arrive in excellent condition is a priority for us, and we're glad the wooden frame provided the necessary protection.

It's wonderful to know that the track's smooth glides and single-piece design have improved your installation experience. Your satisfaction is our ultimate goal, and we're delighted that you found the product to be worth the investment.

If you have any further needs or questions, please don't hesitate to reach out. We're here to ensure you continue to have a positive experience with us.

Valutata 4 stelle su 5

Does what it says and efficiently…

Does what it says and efficiently delivered

14 maggio 2024
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Risposta di Tracks Direct

Thank you for your feedback! We're pleased to hear that our product met your expectations and that it was delivered efficiently.

If you have any further needs or questions, please don't hesitate to reach out. We're here to ensure you continue to have a positive experience with us.

Valutata 5 stelle su 5

Good Customer Service

Original track was damaged in transito. Replacement delivered very quickly and efficiently.

30 aprile 2024
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Risposta di Tracks Direct

Thanks so much for taking the time to leave us a 5* review!
We so sorry for any inconvenience caused by the damaged track during transit, but we're pleased to hear that the team were able to swiftly resolve the issue by delivering a replacement track to you. Ensuring that our customers receive their orders promptly and in good condition is important to us, and we're glad we could rectify the situation efficiently.

If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.

Valutata 5 stelle su 5

Clear website and good customer…

Clear website and good customer service. Arrived on time. Packaged well.

30 aprile 2024
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Risposta di Tracks Direct

Thank you for your feedback! We're pleased to hear that you found our website clear and that you received good customer service. Ensuring user-friendly online experiences and providing excellent service are priorities for us, and we're glad we could meet your expectations.

We're also glad to know that your order arrived on time and was packaged well. Timely delivery and secure packaging are important aspects of our service, and we're pleased that everything went smoothly for you.

If you ever have more projects in the future or if there's anything else we can assist you with, please don't hesitate to reach out.

Valutata 5 stelle su 5

Easy to buy on line and very prompt…

Easy to buy on line and very prompt service and delivery.

3 aprile 2024
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Risposta di Tracks Direct

Thank you for your taking time to leave feedback.

We're so pleased to hear that you found it easy to buy online and that you experienced very prompt service and delivery. Providing a seamless online purchasing experience and ensuring timely delivery are key for us, and we're glad we could meet your expectations.

If you ever have more projects in the future or if there's anything else we can assist you with, please don't hesitate to reach out.

Valutata 5 stelle su 5

Silent Gliss 3900

Great webiste and helpful helpline and staff with nay queries

2 aprile 2024
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Risposta di Tracks Direct

Thank you for you 5* review and taking time to leave feedback!

We're thrilled to hear that you found our website great and that our team were helpful with any queries you had. Providing top notch customer service is important to us, and we're glad that we could assist you effectively.

If you ever have more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out.

Valutata 5 stelle su 5

Additional runners

Needed some additional runners and collected them from the head office/workshop in High Wycombe where they cut and bend tracks to measure. Very straightforward once I had worked out that this was the arrangement and this is the place to go for anything to do with silent gliss

23 marzo 2024
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Risposta di Tracks Direct

Thanks so much for taking time to leave us a 5* review!

We're glad to hear that you were able to collect additional runners from our head office/workshop in High Wycombe. We strive to make the process straightforward for our customers, and we're pleased that you found it to be so once you discovered the arrangement.

It's great to know that you found Tracks Direct to be the place to go for anything related to Silent Gliss products. If you ever need further assistance or have more projects in the future, please don't hesitate to reach out.

Thanks for choosing us! :)

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