Totesluxeuk Recensioni 307

TrustScore 4 su 5

4,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... Leggi di più

Valutata 5 stelle su 5

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... Leggi di più

Valutata 5 stelle su 5

This black tote bag is not only stylish but also of excellent quality. The design is sleek and versatile, making it perfect for any occasion, whether it’s for daily use or a special outing. The materi... Leggi di più

Valutata 5 stelle su 5

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... Leggi di più


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

307 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Excellent! Much better in real.

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.
Will recommended if looking for good quality bag.
Fast delivery service .. Easy online process buying from till delivered
Thank you

15 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Its not my first time ordering

Its not my first time ordering, as we love the handbags. They are very clear on delivery times and kept me updated all the time. Never was I felt out of the 'hoop'. The packaging was also better than the first time. Nice box and some tissue. Bag is amazing and we just love the lux feel it gives. Thank you TOTESLUXUK. (bag is a gift and will post pics once opened.)

8 ottobre 2024
Non scritta su invito
Valutata 2 stelle su 5

I had high hopes for this company

I had high hopes for this company based on the reviews, but unfortunately, the experience has been disappointing. My bags arrived late, which was frustrating. Now, after finally using them, they both make an annoying squeaky noise around the handles. I expected better quality for the price, and the lack of support from customer service just adds to the frustration- I've emailed them over a week ago about the issue with both my bags and still haven’t received a response. I wouldn’t recommend this brand based on my experience.

20 ottobre 2024
Non scritta su invito
Logo di Totesluxeuk

Risposta di Totesluxeuk

Hi Netistri,

Thank you for your feedback. We’ve already responded to your email regarding your refund request. As mentioned, no issues were reported upon delivery, and the request was made weeks later, after the return period had passed, with the bag having been used. This is why we are unable to offer a refund.

However, we did offer an exchange for a new bag, as we have never encountered this type of issue with our products before. This would allow us to investigate the cause on this occasion, but we have not yet received a response. We’re still happy to accommodate that option if you’re open to it.

We’re sorry this resolution didn’t meet your expectations, but if you'd like to proceed with the exchange, please feel free to reach out.

Thank you for your understanding.

Best regards,

Valutata 5 stelle su 5

Every bag lovers dream

The bags are absolutely amazing quality! With Totesluxe, you get luxury bags at such an affordable price! Easily my most favourite bags in my bag collection. A returning customer here, and not just because of the beautiful bags, but because of the amazing customer service I’ve always received from the team themselves. Always been made to feel like a valued customer and always had my emails responded to promptly. Kate is amazing!

2 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Love this bag

Love this bag, I got the grey large “london” bag and it’s beautiful. The stitching is amazing and the gold hardware is a nice beautiful touch. I’ve gotten so many compliments on it.

30 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

It was a great experience

It was a great experience! Good quality and to me looks exactly like the real thing. They have a great selection of colours to choose from already. I’m definitely going to get more, but 100% would love to see some more muted tones (just a personal preference really haha). The bag took a couple of weeks to arrive, so not bad at all. Price is good, especially considering the cost of the real thing! 10/10, definitely going to buy again. Love it!

24 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Blown away by the quality and customer service!

I have bought two bags from TotesLuxe and every time I have been blown away by the quality and customer service.

My first bag came and took about roughly 2 weeks to arrive, but I loved it so much I had to order another one. I contacted the company to see if they could send my 2nd bag a little quicker as I was moving abroad and they organised this to arrive within a few days. Brilliant customer service for a small business. I am really impressed and will recommend to my friends and family.

24 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Perfect

I received my Chelsea bag this week and all I can say is that I am obsessed!! It's exactly as shown on the site, just what I was looking for.

7 settembre 2024
Non scritta su invito
Valutata 4 stelle su 5

Great bags

Great bags - not leather but excellent textile and quality.
The weight of them is perfect, the textile is really good quality. Finish is fantastic. I see no faults and imagine the bags will last for a very long time.
Delivery is slow and packaging could be improved.
I am a repeat customer and will continue to be

9 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

YOU GET WHAT YOU SEE ON THEIR PAGE

Got a Milan bag last month from totelux and it’s exactly what was advertised.
I loved the bag, color and everything, quality is 💯 I just wish they had so many more colors for purchase.

8 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Fabulous bag

Fabulous bag. Looks great feels great.
Excellent service.
So happy I have ordered another bag. Can’t wait for it to arrive.
I have my eye on another 2 bags which I will be ordering in the future.
Great price
Thankyou

9 settembre 2024
Non scritta su invito

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