Totesluxeuk Recensioni 307

TrustScore 4 su 5

4,0

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Valutata 1 stelle su 5

I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... Leggi di più

Valutata 5 stelle su 5

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... Leggi di più

Valutata 5 stelle su 5

This black tote bag is not only stylish but also of excellent quality. The design is sleek and versatile, making it perfect for any occasion, whether it’s for daily use or a special outing. The materi... Leggi di più

Valutata 5 stelle su 5

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... Leggi di più


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

307 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Great bag, great service

I am absolutely in love with my new grey Milan 25 bag. It holds so much more than you would imagine. The bag has a nice supple leather feel.

I had a few teething problems at first. I ordered a smaller bag which was not suitable which I returned and the advice and service I received from the Totes Luxe team led me to purchase the perfect bag.

Their customer service is first class. I can't praise them enough.

9 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Bag arrived quickly but is smaller than…

Bag arrived quickly but is smaller than expected. Submitted a return request on the day it was delivered and still haven’t heard back 6 days later. Have messaged on social media too and had no response. Absolutely shocking customer service, why offer returns when they don’t respond so you can send it back!

12 marzo 2025
Non scritta su invito
Logo di Totesluxeuk

Risposta di Totesluxeuk

Hi B.Wood,

Thank you for your feedback bringing this to our attention. We've checked our records but couldn’t find any requests from you. It's possible something has been missed, and we want to resolve this for you as soon as possible.

Please could you email us at info@totesluxeuk.com with your full name and order number and we'll be more than happy to assist you right away.

Warm regards,
Totes Luxe Team

Valutata 4 stelle su 5

Amazing bags

Amazing bags.

I ordered two bags last friday, I got them today, literally in 7 days. They look beautiful. The only thing is the smell. It’s like they come from china (i ordered once from there and smell is the same). But definitely will order more.

7 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

I was very pleased in my experience…

I was very pleased in my experience with totesluxeuk, every bit of it starting from the discount code I had up to the day I received my bag. The packaging of the order was very elegant, the quality of the bag makes you feel that it was made with love and very detailed oriented . I strongly recommend trying totesluxeuk

7 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Ordered a bag and didn’t get any…

Ordered a bag and didn’t get any communication, when I emailed to ask about it and when it will be shipped I kept getting rude responses back with lies of false dates and expectations. Then they cancelled my order and gave me a refund without even an apology until I emailed with a complaint . Save your money . Better off buying small niche designers whose customer service matches their products and branding .

7 marzo 2025
Non scritta su invito
Logo di Totesluxeuk

Risposta di Totesluxeuk

Hi Salma,

Thank you for your feedback, and I’m sorry to hear about your experience. We strive to respond to all inquiries promptly and provide clear shipping information, which is also available on our website to help set expectations.

As per your request that a full refund was processed within 24 hours, we had to cancel the order in order to do so swiftly. We always aim to honor customer requests and regret that the outcome did not meet your expectations.

We truly value your input, as it helps us continuously improve our service.

Best regards,
Totes Luxe

Valutata 5 stelle su 5

I ordered my bag on Saturday and…

I ordered my bag on Saturday and received it this Thursday, very swift delivery which is great. I have bought for a family member so not an expert on bags but the quality looks great for my untrained eye.

6 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

First order, very pleased

I ordered the Chloe bag and I am very pleased with it. The quality of the bag is amazing. The only thing to mention is that it takes quite a while for the bag to arrive, but this is stated on the website. Once the bag arrived, I realised it is definitely worth the wait! Really happy with my purchase and can’t wait to purchase my next bag now!

15 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

I bought the Chloe bag from tote luxe…

I bought the Chloe bag from tote luxe and didn’t expect it to be this beautiful 😍 I love the details of the bag it has two straps and a key! The fabric is very unique and the leather is amazing it’s super quality I reallly recommend everyone to try there bags because I know that if you want a bag like this with this price you would expect quality and this is super😍😍 I recommend it to my friends and everyone who stoped me and asked me about it. The delivery took exactly 1 week the packaging was amazing and cute. Would definitely do some more purchases thank you toteluxe❤️❤️

21 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Ordered the Giselle bag in burgundy

Ordered the Giselle bag in burgundy. I have a few bags from Totes Luxe from before they introduced the leather. So much of an improvement to the bags. And also the packaging as well. Had an issue with the tracking updating but the team were on hand to answer any questions and helped to sort it out. If anyone is unsure of whether to buy I would say go for it. You won’t be disappointed and the team are there to help with any delivery issues.

19 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Top Quality

The quality of these bags is amazing. I bought one in grey and loved it so much that I bought the same style in burgundy.

6 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

I’ve had 3 bags from Totes Luxe Uk now…

I’ve had 3 bags from Totes Luxe Uk now and they are absolutely amazing quality faultless actually… One of the bags I got my sister as a present and is identical to the Hermes Kelly down to every detail but for a fraction of the cost. I am about to buy the same one for myself in grey. I always get a comment on how lovely the bags are if I wear the 2 I got myself. Highly recommend this company and the products are even better than what you see in the photos which is very rare to find these days. Great value for money!

12 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

I ABSOLUTELY LOVE THIS BRAND

I ABSOLUTELY LOVE THIS BRAND! It's my second time buying from them and the quality and durability of the bags are amazing, i'm obsessed! Their bags are luxurious and I get so many compliments on my go-to 'London' bag. It can be worn both dressed down or fancy and perfect for any occasion 💗

11 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Brought a bag for my sister as a gift…

Brought a bag for my sister as a gift for her birthday. It arrived within a good timeframe and looked exactly like the photos on the website. My sister loves it and I will also be purchasing one for myself as well as my younger sister too.

24 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Der versand ist eine reinste…

Der versand ist eine reinste katastrophe ich habe die tasche extra rechtzeitig bestellt das es vor meinem urlaub ankommt aber es hat solange gedauert bis sie die Tasche bearbeitet haben. Dann hat ups so lange gebraucht bis sie die tasche abgeholt haben. Ich bin mir sicher das die Tasche mir gefallen wird wenn es überhaupt ankommt aber werde nie wieder hier bestellen! Meine tasche ist immer noch nicht angekommen und wenn sie abkommt ist keiner zuhause!

27 gennaio 2025
Non scritta su invito

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