Totesluxeuk Recensioni 307

TrustScore 4 su 5

4,0

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... Leggi di più

Valutata 5 stelle su 5

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... Leggi di più

Valutata 5 stelle su 5

This black tote bag is not only stylish but also of excellent quality. The design is sleek and versatile, making it perfect for any occasion, whether it’s for daily use or a special outing. The materi... Leggi di più

Valutata 5 stelle su 5

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... Leggi di più


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

307 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Thank you for your great customer…

Thank you for your great customer service, great product, very good quality as new, you have your own signature on the bag. Very good leather and high quality with a great price. I am so happy with how u take care of your customer needs as well.

8 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Beautiful bag

Beautiful bag. High quality product, good finish. I am so pleased with it and looking forward to using it. I will definitely be buying more from this brand! And Really good customer service. My email was responded to promptly and my query was resolved in a timely manner. I would definitely recommend.

12 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

BEST PURCHASE EVER

hello Girls,
i want to say a few words about my Purchase on Totes,
i am extremly happy to share my experienc with the this brand.
i bought the london Mini bag.
I loved it. the quality, the servise shipping and also the coustumer servise.
i recomand to consider this brand for yourself or eather as a gift for your dear ones.

XOXO to you and my special Bag Brand

14 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

Never replies at the email and not…

Edit after seller response : stop lying. Im waiting since a week ago for your answer
Never replies at the email and not solving my problems. I commented them on instagram and they keep deleting my comments. Horizontal

16 agosto 2023
Non scritta su invito
Logo di Totesluxeuk

Risposta di Totesluxeuk

**Hello, Thank you for your message. It doesn’t seem you’re a real customer of ours as we certainly have no correspondence from anyone that isn’t answered for a whole week. We’ve asked for more information about you and your order via trust pilot which you’ve refused to provide. We’ve also requested you to forward us the email so we can check that it’s being sent to the correct email address, again to no avail. Please do let us know if there is a real query you require assistance with via the email below. Thanks**

Unfortunately we don’t seem to have received any correspondence from you on the channels mentioned. Please could you reach out to our customer services team at info@totesluxeuk.com for the attention of Rachel and we will be able to pick up your query accordingly. We look forward to hearing from you. Thanks, Totes Luxe

Valutata 5 stelle su 5

Excellent customer service!

I ordered a bag for a wedding outfit. I contacted customer services as the tracking code wasn’t working and it had been a while since it said it was out for delivery. They confirmed if it hadn’t arrived it was likely lost in transit and they’d send a new bag out. The bag I ordered wasn’t in stock and the wedding was the next day so Kate ordered me another bag, the Emily bag in camel which is lovely and had it delivered to the wedding venue for the next day just in time! Thank you Kate and Totes Luxe 😁

3 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Gorgeous bag!!…

My bag is gorgeous and by far exceeded my expectations. It is beautifully made and fantastic value for money. I would not only recommend the bag but Tote LUXE UK.
I received the bag within three of four days of placing the order. Very efficient indeed! Thank you Tote LUXE UK - I shall certainly buy more bags from you!

7 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing Small Business

I purchased the London Bag 22cm and I am thrilled with it! The quality is exceptional! I loved it so much that I have re-purchased in Blue and just awaiting it’s arrival!

5 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

The London bag

The London bag (25cm ) in grey is perfect, everyone is asking me where is it from 😍❤️ beautiful, lovely, classy and also quality bag. Also very happy you send to my country Bosnia and Herzegovina, because we are small country and not all brands send here. THANK YOU! My next purchase will be soon -Black Milan bag 😍

12 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

This bag is simply CLASSY

This bag is simply CLASSY! I initially was going to buy one rose bag till there I saw a promotion for two so decided why not. Did a medium and small. The bags are gorgeous! I did Grey and white. Shipping was on time. I also did wish it came in a box instead of a bag. Other than that my transaction was smooth and will definitely patronize again.

3 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Outstanding piece

Outstanding piece. Literally a piece of art. I just received my “rose bag” in white and it’s breathtaking. I will definitely buy again. The delivery was accurate just one day delay but due to the airport customs. Unfortunately it doesn’t smell leather but I don’t even care!the only thing I wish is that the package was sent through a box rather than a plastic bag.

16 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing experience again!

Ordered again after seeing how amazingly the quality was on the Chelsea bag. I decided to go for the Rose bag in Black and Tan and again they haven’t disappointed. A perfect dupe for a mini Kelly and fits my phone, keys, cards, lipstick, small hairbrush and Invisalign case without any issues. I think I’m slowly becoming addicted!

8 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

A cool online store

A cool online store. Nice handbags. (Mini london and esther) I am a fan! the customer service is also correct! You will receive an answer within 5 hours. Thank you to Kate, Rachel and all the team.

7 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Super happy with my bag

Super happy with my bag. I chose the London bag. It fits my phone and sunglasses, lipstick and car key inside.
Looks like a H Kelly too without the pricetag.
Very pretty bag, well made. Definitely recommend.
The only hard decision was which colour to go for.
Shipping arrived between 7-10 days from ordering.

5 giugno 2023
Non scritta su invito

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