Totally Welsh Recensioni 

156
TrustScore 2 su 5

2,2

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

So we’ve been a customer of milk deliveries for many many years. For the last 3-4 years with totally Welsh and 20 years+ with unigate then milk and more . The last few months have been awful we’v... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

We’ve been with Totally Welsh for several years and been really happy with their service. Unfortunately they’ve switched to Moreco Group and we’ve had nothing but problems since. Firstly, we weren’t i... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

We have been loyal customers for over 4o years supporting Welsh farmers, the dairy and their staff but we have noticed a rapid decline in customer service recently. Having grudgingly accepted a reduce... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant service from a friendly company. We love having our milk in glass bottles knowing we are helping the environment, and it's lovely knowing our milk will be delivered no matter what the weat... Leggi di più

Dettagli dell'azienda

  1. Grossista
  2. Servizio di consegna latte

Scritti dall'azienda

Our milk comes direct from the farm to us – Welsh milk, from Welsh cows, bottled in Wales. Sourced in Pembrokeshire, Carmarthenshire and Ceredigion, all our milk is produced within a forty-mile radius of our bottling plant here in Haverfordwest. At Totally Welsh, our aim is to keep Welsh milk here in Wales. By keeping things local and reducing food miles, we offer milk that is fresher for our consumers and better for the environment too. We’re lucky to have such lush and beautiful pastures for our cows to graze on in West Wales. We believe that this is what makes our milk taste so great.


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

156 recensioni

5 stelle
4 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,2

Tutte le recensioni

(156)

4 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Brilliant service

Plastic free organic milk, eggs and more delivered to your doorstep. Easy online system to amend order, including adding one offs and holidays.

28 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

This is a great delivery service.

This is a great delivery service. My milk arrives before breakfast -- but this might be an issue for you if you have to leave the house super-early in the morning -- and I really enjoy not having to put all those plastic cartons out in the recycling.

28 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Signed up to totally welsh at the start…

Signed up to totally welsh at the start of the pandemic and they have been fantastic! I get milk alternatives and during the pandemic I was able to ensure my Dad who was shielding had a regular supply of milk bread and treats! They have never missed a day and the website is easy to understand and navigate! Totally recommend!!

28 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

I’ve been using ‘Totally Welsh’ for a…

I’ve been using ‘Totally Welsh’ for a few months now. I’ve tried a variety of their products and have been more than pleased with every item.

I’ve not had milk or juice in a glass bottle for many years, I’d forgotten how good the taste was compared to plastic containers. No going back to plastic for me.

Delivery is always on time, produce always fresh, from their milk, juice, bread, dairy to their vegetables.

Customer Service Advisor, Belinda, is both friendly and helpful, nothing is ever too much trouble for her.

Keep up the good work guys, you’re doing a great job.

Kath Ellis

28 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Going the extra mile

I have an account with you - because I want to buy Welsh produce and yours is consistently of a very good quality.

Monday the delivery milkman made a real effort, at my delivery, to apologise as there was no butter as per my normal order.

This morning (Wednesday), on a day when we do not normally have any delivery, a packet of butter was delivered.

This is so impressive as he could have easily waited until Friday and my scheduled delivery but I can see now he made a special effort to deliver our butter.

Can you ensure that the milkman and his managers are informed of his amazing memory and very special service to his customers.

1 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Goes off within a day or two

Bought this milk monday which was in date until June 12th Tuesday the milk had gone off bought a new bottle Tuesday in date until 15th June woke up this morning and milk is off again
Won't be buying again seems other people are having same problem reading recent reviews

11 giugno 2021
Non scritta su invito
Logo di Totally Welsh

Risposta di Totally Welsh

Hello Meaney Meaney.

We are aware of some reports of milk not reaching its best before date, with a sour taste very soon after opening. The main milk affected would be our semi-skimmed milk in poly bottles, which has the use by date between 12th – 15th June.

The issue arose during our storage stage and having identified the reason through our effective food safety management system, we put an embargo on all milk in stock, and took swift corrective action as soon as we possibly could.

All our staff have worked extremely hard to rectify this very much isolated issue and we are confident that we have restored both quality and service back to our usual high standards. We apologise for any inconvenience this has caused.

The retailers are aware of this situation and can issue you a credit, refund or new milk. If you have any queries or concerns regarding this issue and would like to get in touch, please contact us on mail@totallywelsh.co.uk

Valutata 5 stelle su 5

Excellent service and customer care…

Excellent service and customer care from this supplier and its employees. So nice to have fresh milk delivered to your doorstep in returnable bottles, especially knowing you're helping to promote a relatively local company (Haverfordwest and I live in Swansea) and do my little bit to help sustainability and climate change. Thoroughly recommend this company

23 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

I use this milk delivery service for my…

I use this milk delivery service for my Mum who is elderly and lives in Swansea. They are so efficient and reliable. The range of products is huge, fruit, veg even cleaning products. She was really impressed with the daffodils on St David's day. Great company, can't recommend highly enough.

1 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

A lifeline for my mum

What can I say about this company. I currently live in London but my elderly mum is in Swansea. Andrew the milk man has been delivering milk and other items 3 times a week without fail.
When she needs something else she calls them up and they are so patient and friendly and she gets it promptly delivered. She thinks it is so easy! For St David's day they even gave her a free bunch of daffodils.
Amazing service with great products. I would recommend to anyone!

4 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

I have worked here for nearly 2 years…

I have worked here for nearly 2 years and I can honestly say this is one of the best companies to work for! The directors of this company look after their employees and are always there if you have any issues or problems whether it be work or home.

2 marzo 2021
Non scritta su invito
Valutata 1 stelle su 5

Poor quality milk. Reply to company reply 9/6/21

Unfortunately, we are having to buy this milk from Totally Welsh as our local rural supermarket only stocks their products. On multiple occasions now we have experienced 'off' tasting milk, and on some occasions milk which has a 'garlic' smell. Our fridge is set at 3 degrees celcius, but this company has totally ignored any criticism of its products when we complained to them about the condition of their milk. They have insinuated that possibly we are storing the milk at too high temperatures, - 3 degrees is not high!! They proceeded to blame the distributors and the local supermarket's fridges but were not willing to admit to any problems from their side relating to production and bottling. We would avoid buying their milk if possible, and strongly advise anyone reading this review to do the same.

Reply to your comments 9/6/21 about my original post.

Your condescending reply telling me that it is necessary to keep the milk stored between 0 - 5 degrees, after me telling you on the telephone that our milk is stored at 3 degrees constantly, tells me that you have not listened to me. On the telephone you also blamed your distributor in Swansea for possible poor storage, and then also the end seller supermarket in Gower where you stated that their fridges may be suspect. I informed you that the supermarket fridges had been replaced at least 1 year prior to my complaint. Your milk products luckily are no longer sold in our local supermarket anymore and I have, since the switch from your products to the new dairy products, had no problems whatsoever, - in fact the milk is of far superior quality and taste.

28 gennaio 2021
Non scritta su invito
Logo di Totally Welsh

Risposta di Totally Welsh

Hello K Masters

We apologise that you have neem unhappy with the our milk.
As you have stated, you have spoken to us via telephone but if possible are you able to contact us on mail@totallywelsh.co.uk

This will be then handled by part of our management team.

At Totally Welsh, we pride ourselves on fresh welsh milk and great quality service - so would like to take more details about this matter privately.

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