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Thriftyfox Recensioni 

7
•
TrustScore 2.5 su 5

2,6

Negozio di generi vari
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Dettagli dell'azienda

  1. Negozio di generi vari
  2. anche in
  3. Negozio di accessori vari

Scritti dall'azienda

At Thriftyfox we specialise in importing hard to find products from around the world, offering them at the best price, always beating the local competition, and delivering direct to your door. We take care of import duties, taxes and shipping, all included in the price - with no hidden costs.

Informazioni di contatto

2,6

Scarso

TrustScore 2.5 su 5

7 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,6

Tutte le recensioni

(7)

1 recensione negli ultimi 12 mesi

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Valutata 1 stelle su 5

Unsatisfactory experience wrong item received and unable to Covent ThriftyFox email not working

Unfortunately I have now received my order only to find out that I have received the completely wrong size. I have checked my order and I ordered correct size n- I have tried unsuccessfully to email Thrifty Fox only to have both emails rejected to sender as email seens to be disconnected now and not active?? Hopefully Thrifty Fox will contact me now to rectify?

29 maggio 2026
Non scritta su invito
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Risposta di Thriftyfox

Hi Debra,

Thank you for reaching out, and please accept our sincere apologies for the frustration this has caused. We completely understand your concern regarding receiving the incorrect size and the trouble you've had getting in touch.

We want to assure you that we are aware of the mix-up with your order. We actually received your initial message and replied to your email last week to help get this sorted out. Occasionally, our responses can be accidentally filtered by email providers, so please check your spam or junk folder for our message.

We are fully committed to making this right and are happy to offer you either a replacement in the correct size or a full refund, whichever you prefer.

If you are still unable to locate our email from last week, please let us know by replying directly to this message or reaching out to us at support@thriftyfox.co.nz, and we will prioritise getting this resolved for you immediately.

Valutata 3 stelle su 5

Place a watch order

Place a watch order, but got cancelled due to no stock. Wouldn't it be better to advertise is as "out of stock"?

5 gennaio 2025
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Risposta di Thriftyfox

Hi Richard

First and foremost, please accept our sincerest apologies for the incredibly delayed response to your feedback. I realise it has been over a year since you left this review, and it completely slipped through the cracks on our end. There is no excuse for missing this, and I am so sorry for leaving you hanging.

Regarding your original order, you are absolutely right. It is extremely frustrating to go through the process of purchasing an item, only to find out after the fact that it is unavailable. We completely agree that the watch should have been marked as "out of stock" on the website before you were able to check out.

While we occasionally experience a lag in our inventory syncing system, we understand the frustration it causes when the system doesn't sync correctly, or if a supplier sells out of limited stock. We genuinely appreciate you taking the time to point this out, as it highlights areas where we need to improve our website's real-time accuracy.

Thank you again for your patience and your honest feedback.

Valutata 1 stelle su 5

Cancelled my order without notification/reason

ThriftyFox cancelled my order without notification!
I will not be using them again.
My son wanted a specific watch for his 21st birthday present. The watch was not available locally. I found it on sites in the US but also came across it on ThriftyFox and it showed as "In Stock"; while other NZ sites showed they were out of stock. I decided to use ThriftyFox instead of ordering directly from sites in the US, in case there was any issue and we had a local return point. However, after a couple of weeks I realised I hadn't seen any update or tracking info and went to check on things. I found that ThriftyFox had cancelled my order the day after it was placed and had not sent an email to notify me they had done this or to explain why. I got the original order confirmation email so they had my correct email address and yes, I checked the junk/spam folder but nothing to advise me of them cancelling my order. I nervously checked my bank account and found they had at least refunded my money. However, some of the other options for purchasing the same watch were now sold out and what I had planned early enough to receive in time for my son's 21st, resulted in him going empty handed for this big occasion in a young man's life; in no small way, thanks to ThriftyFox!
Communication is key to business success. It was disappointing enough to have an order for an "In Stock" item cancelled but to not communicate that to your customer (let alone explain why), is inexcusable!!!
In ThriftyFox's defence, they use Shopify, so maybe they were unaware no email was sent to me. However, it is their choice to use Shopify and the customer doesn't really care what backend systems you use, they want to get good service and this did not happen. I won't be using them again and have advised others to avoid. You have now been warned too....

19 novembre 2024
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Risposta di Thriftyfox

Dear John,

We deeply apologise for the inconvenience and frustration caused by your recent experience with ThriftyFox. Your feedback highlights a significant shortcoming on our part, and we are truly sorry for letting you down during such an important occasion.

The cancellation of your order without notification or explanation is entirely unacceptable, and we take full responsibility for this failure. While it was indeed a system glitch within Shopify that prevented the notification from being sent, it is ultimately our responsibility to ensure seamless communication with our customers, regardless of the tools we use. We deeply regret that this oversight caused your son to miss out on his 21st birthday gift, a milestone that deserved to be celebrated without such stress.

We understand and accept your review and the 1-star rating. Your frustration is justified, and we sincerely appreciate you taking the time to detail your experience. It serves as an important lesson for us to improve not only our systems but also our processes to ensure customers are kept informed and valued at every step.

We are already reviewing our notification and order management processes to ensure that this does not happen to any other customer in the future. Your feedback will drive us to work harder to provide the excellent service we strive for and that our customers deserve.

Once again, we deeply apologise for this experience and the disappointment it caused. Thank you for bringing this matter to our attention, and we truly appreciate your honesty and feedback.

Sincerely,
The ThriftyFox Team

Valutata 5 stelle su 5

Thrifty Fox is a trustworthy website

Thrifty Fox is a website that sells awsome little gadgets and gifts. I got my dad an awsome toy that he loved, but it broke after a few days. Thrifty Fox were quick to answer and help me out and replaced the item in a few days. Thanks to John for the excellent service and glad to give you a review from a happy customer.

31 agosto 2021
Non scritta su invito

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