Buffalo Airport DISASTER
October 3 Buffalo Airport, day before Bills NFL game. Arrived 11:50 for 12:00 pickup. Long queue (single line for Hertz, Dollar, Thrifty. 2 counter agents. ~30 folks awaiting a car after having shown ID to first agent. After 2 hours waiting and hearing the horror stories of folks near me, some who returned thus day because HDT overbooked Friday by 70 reservations. After 2.5 hrs waiting for my name to be called, I inquired at agent 2 whether I can expect a car today (another recent incoming flight now added ~25 folks to the queue for agent 1). Was told Gold members are first to get a car, then Hertz, then Dollar, the Thrifty...and he had not filled one Thrifty ticket that Saturday. I left without a car because I knew I, and many others, would not get a car that day. The OVERBOOKING is unlimited. I am 72 and we'll traveled. I'll do my best to avoid HDT on future travel. One star given because it seemed that field required an entry to proceed to this review.
