I had the pleasure of dealing with the agent called Trish in store. She was really helpful and fully understanding, helping me upgrade my phone and making sure all my information was transferred with... Leggi di più
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Very helpful staff. Dan talked us all they way through the phone and SIM upgrade and renewal. Ben did a fab job of transferring all the data. Very pleasant experience
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I wanted to share an outstanding customer service experience I had with Dominic at the Three store in Torquay. From the moment I walked in, he was welcoming, knowledgeable, and genuinely focused... Leggi di più
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Fantastic customer service from Dann and the team at the Torquay store. 5G broadband and no fuss, upgraded my phone whilst I was there. Helpful with the technical bits and followed up with great custo... Leggi di più
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Dettagli dell'azienda
Informazioni su Three UK - 3Store Torquay
Scritti dall'azienda
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Scritti dall'azienda
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informazioni di contatto
12 Union Street, TQ2 5PL, Torquay, South, Regno Unito
- 01803389390
4,8
Eccellente
63 recensioni
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Great customer service
Trish gave us excellent customer service and explained everything so well that even me a non tech person understood. Thank you Trish
25 aprile 2026
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Risposta di Three UK - 3Store Torquay
Hi Carol! We’re delighted Trish made everything clear and easy to understand. It’s wonderful knowing her patient guidance helped you feel confident. -Suhaas
Left happy,bency helped me with the bill
22 aprile 2026
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Risposta di Three UK - 3Store Torquay
Brian, great to hear you left feeling sorted. Sounds like Bency made things simple by getting your bill organised and making sure everything was clear before you headed out. Always good when the support makes the whole visit feel smooth. -Manavata
Very helpful and quick
Very helpful and quick, polite and friendly, 100% good service and recommended
22 aprile 2026
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Risposta di Three UK - 3Store Torquay
Thank you, Stacey! We’re delighted our team’s efficiency and warm approach made such a strong impression. Your recommendation means a lot. -Kishan
Fantastic service from Bency and Dom
Fantastic service from Bency and Dom. Very happy with the deal I was given, with the awesome trade in.
19 aprile 2026
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Risposta di Three UK - 3Store Torquay
Hi Sam, it’s great to read your feedback. We’re really pleased to hear that Bency and Dom provided such a positive experience. It’s good to know you’re happy with the deal and the trade‑in you received. -Shivam
I wanted to share an outstanding…
I wanted to share an outstanding customer service experience I had with Dominic at the Three store in Torquay. From the moment I walked in, he was welcoming, knowledgeable, and genuinely focused on helping me find the best solution for my needs.
Dominic took the time to clearly explain all my options, answered every question with patience, and made the whole process seamless and stress-free. What really stood out was his professionalism combined with a friendly, approachable manner—nothing felt rushed or pushed.
It’s rare to come across service of this calibre, and Dominic is a real credit to the team. If you’re visiting the Torquay store, I highly recommend asking for him. First-class service from start to finish!
29 marzo 2026
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Risposta di Three UK - 3Store Torquay
Wow, thank you so much for writing this wonderful review of your experience with Dominic. It's a joy for us that he made you feel so confident and comfortable, and we greatly appreciate your recommendation. We hope you have a fantastic week, Richard :) -Scott
Trish was an absolute delight
Trish was an absolute delight! Had a bunch of rubbish apps on my phone, she cleared them all out. Nothing was too much trouble for her.
26 marzo 2026
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Risposta di Three UK - 3Store Torquay
Thank you for your lovely feedback, Susan. We’re delighted Trish was able to clear those apps and make things easier for you. -Shivam
up to my previous…
Just a follow up to my previous review,if Pete or anyone from three can read this .Three have said they have tried to contact me by phone regarding my complaint ..I was sent an email with a complaint reference number ,but the email has been deleted accidently by me.I couldn't face a call off one of your operators again ,I really would like to sort this complaint by email ,dealing with operators has completely made me very stressed and effected my mental health .All I want to do is send the info from my previous review to someone who will take action regarding my complaint and hopefully get this resolved ,no more calls please ,please tell someone with authority to get in touch by email, I really don't want to be a three customer anymore .The last 2-3 years has really made me ill .I have about 22 months of my contact remaining ,to add insult to injury the prices have recently increased .I really want this issue resolved and want to get away from three completely as a good will gesture please release me from this contract after 20 years a loyal phone customer and 15 years WiFi ,I think it's the least you could do.by the way it's a business contract and please send me a PAC number ,? So I can move to a more professional company .thankyou .
25 marzo 2026
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Risposta di Three UK - 3Store Torquay
Hello Stephen, thank you for sharing your concerns. We’re sorry to hear about the difficulties you’ve experienced and that you wish to leave us. While we’re unable to discuss account‑specific matters here, you can take this further by contacting our complaints team through this link: https://bit.ly/3uJlOrF. For business accounts, please use our Contact Three Business page: https://bit.ly/3RkG1h0, and we hope you have a lovely day ahead. -Kashish
Excellent service
I always have an excellent experience when visiting the torquay store. Sarah was very helpful in assisting me with my new phone also helping me with the data transfer and trading in my old phone. Everyone is so helpful
20 marzo 2026
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Risposta di Three UK - 3Store Torquay
Hi Roy, congratulations on your new phone. We’re pleased to hear Sarah and the team in Torquay took great care of you, set everything up, moved your data across, and assisted with your trade in. -Kishan
Fantastic service from Sarah
Fantastic service from Sarah. Very helpful and knowledgeable to someone who is an OAP. I would recommend all my friends to speak to her in Torquays Three shop. Thank you so much Sarah your a star.
13 marzo 2026
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Risposta di Three UK - 3Store Torquay
Thank you for sharing this wonderful feedback, Sean. It’s fantastic to hear how well you were supported in our Torquay store. Sarah will be absolutely delighted to know her guidance made such a strong impression. -Manavata
We were served by 2 brilliant advisors…
We were served by 2 brilliant advisors in the Torquay Store. Both Sarah & Dan were brilliant and nothing was to hard for them. Making us feel at ease and helping us through all of our questions. They are a credit to the store and we thank them very much.
6 marzo 2026
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Risposta di Three UK - 3Store Torquay
Thanks for taking the time to leave this feedback, Theresa. We’re so happy Sarah and Dan could answer all your questions and make you feel comfortable throughout :) -Ayesha
Dann & Sarah were a delight to be…
Dann & Sarah were a delight to be served by. They made the change to our new phone seamless. We are very grateful for the expertise and help. 100% recommended to friends and family. Thank you again to you both
6 marzo 2026
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Risposta di Three UK - 3Store Torquay
Peter, thank you for the review. We’re overjoyed that Dann and Sarah made your experience outstanding. It’s great to know you’d recommend us to your family and friends, and we wish you a fantastic day. 😊 -Neha
Dan and Ben were extremely…
Dan and Ben were extremely knowledgeable and made our new purchase go very smoothly. Highly recommend.
5 marzo 2026
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Risposta di Three UK - 3Store Torquay
Hi Patrick, it’s great to hear that Dan and Ben used their expertise to ensure a seamless experience with your latest upgrade. We really appreciate your recommendation. -Kishan
Dan and Ben were incredibly helpful
Dan and Ben were incredibly helpful, as always, a great service. Thank you
5 marzo 2026
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Risposta di Three UK - 3Store Torquay
Patrick, we couldn’t ask for more! Dan and Ben’s thoughtful support transformed service into lasting happiness. We’re honored to be part of your experience. -Ashifa
Fantastic, helpful staff.
We visited the store looking for new phones. We had a very friendly welcome from sarah. Unsure of what we wanted, Sarah had lots of advice for us. We settled on the phones we wanted but they weren't in stock so would be delivered to our home address within a week. We explained to Sarah that we are a bit technophobe! Sarah kindly offered that if we bring the new phones back into store, she would transfer all our information, apps, photos etc over to the new phones.
She did exactly that! Sarah had something useful advice and was so helpful. 2 weeks later when I hadn't managed to link my smartwatch to the new phone, we went back in and Sarah & the team managed to sort it out.
The whole experience was fantastic.
Amazing team & so friendly!
Thank you very much for such a pleasant experience.
31 gennaio 2026
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Risposta di Three UK - 3Store Torquay
Tracy! Thank you for such a wonderful review! We’re so happy Sarah could make the whole experience easy and enjoyable for you. From choosing your phones to sorting your smartwatch, the team loved helping you, and we’re so glad you felt supported every step of the way. 💙 -Ayesha
Dan was very helpful and was happy to…
Dan was very helpful and was happy to help with every issue. He has impeccable costumer service skills and was happy to chat with us and show us all the best offers upfront with no issues.
19 febbraio 2026
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Risposta di Three UK - 3Store Torquay
That’s fantastic feedback, Lily 🌟 We’re so pleased Dan gave you such great support and made the whole process easy 🙌 Thanks for taking the time to share your experience 💙 -Shivam
Risposta di Three UK - 3Store Torquay
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great service
Sarah got us both new phones and accessories on Saturday. Great service
7 febbraio 2026
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Risposta di Three UK - 3Store Torquay
What a joy to hear that Sarah transformed your weekend vibes to life. From sleek new devices to the perfect accessories, she made the entire experience seamless and enjoyable. Thank you for choosing us, Kenney, we hope you’re loving every moment with your new tech! -Ashifa
Sarah and Danny helped me with an issue…
Sarah and Danny helped me with an issue on my phone. Lovely service and helped with all thank you
9 febbraio 2026
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Risposta di Three UK - 3Store Torquay
Hey Margaret, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Risposta di Three UK - 3Store Torquay
Hello Tawanda, we appreciate your 5⭐ review. It's wonderful to know you had a great experience. -Arvind
Bency was very helpful professional and…
Bency was very helpful professional and sorted out my problem world class friendly I have 2 contracts with 3 the service I get from your Torquay branch is excellent thankyou
28 gennaio 2026
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Risposta di Three UK - 3Store Torquay
Hello there! It’s lovely to hear that Bency was thorough, answered all your questions, and made everything easy. We’re also glad the Torquay branch worked out so well for you. Have a very lovely day ahead 🤗. -Kashish
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