I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit F2, Middleton Grange Shopping Centre, TS24 7RR Hartlepool, North, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and wou... Leggi di più
L'azienda ha risposto
Went into the Three Shop to renew our phone contracts as we find the experience easier than completing ourselves online! The assistant dealt with our query quickly & efficiently.....saving us money... Leggi di più
L'azienda ha risposto
Called in today at to sort daughters phone, Joanne was very helpful and sorted all our contracts out for us. Came out very happy customers and 2 happy daughters
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Three UK - 3Store Hartlepool
Scritti dall'azienda
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Scritti dall'azienda
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informazioni di contatto
Unit F2, Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, North, Regno Unito
- 01429223549
4,9
Eccellente
154 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Three UK - 3Store Hartlepool
Thank you so much for your lovely feedback, Margaret! We’re delighted to hear that you had such a wonderful experience with us. 😊 – Three Social Media Team
Laura was Really helpful and so lovely
Laura was Really helpful and so lovely. Helped us get the best deals for our SIM cards
20 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Hi Leah, thank you for sharing your experience! We love hearing that Laura was so lovely and supportive in finding the right value options for your mobile connectivity. -Kishan
Joanne -great service,very helpful
19 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Hi David. Thank you so much for the feedback. We are delighted to hear that you received such great assistance from Joanne. -Shivam
Really nice customer service from Laura…
Really nice customer service from Laura and appreciate the help
15 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Thank you for sharing your experience, Syed. We’re so glad Laura was able to support you effectively. Wishing you a fantastic day. ✨ -Prabhjeet
Really helpful getting my phone sorted…
Really helpful getting my phone sorted thanks Laura.
18 marzo 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Hi there 🎯 We’re glad Laura handled your phone concern with such attentive care and got everything sorted with precision ✨ -Arvind
Called in today at to sort daughters…
Called in today at to sort daughters phone, Joanne was very helpful and sorted all our contracts out for us. Came out very happy customers and 2 happy daughters
13 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Boom 💥 Lisa. Joanne delivered such attentive and skilled support, getting everything in place smoothly and leaving everyone especially your daughters feeling happy 😊 -Arvind
Joanne was si helpful with explaining…
Joanne was si helpful with explaining everything and more that I wasn't sure about
13 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Hi Gillian. Thank you for sharing your experience. We are glad to hear that Joanne looked after you so well, providing clear explanations and clarifying everything you weren't completely sure about. -Shivam
I walked into 3 mobile store and meet…
I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now a new plan
11 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Hi Risse, it is wonderful to hear that your visit to our shop left you feeling so completely set up and happy. We are incredibly glad Jessica could step in with her expert guidance to ensure both your home internet and phone subscription are perfectly tailored to your needs. -Shivam
Sam was lovely and very helpful
Sam was lovely and very helpful, made it a very easy experience
5 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Hi Megan, thank you for your feedback. It’s good to know Sam made everything easy to sort and gave you a smooth experience throughout. -Suhaas
Joanne
Joanne
Absolutely fabulous help with my mobile contract and I didn't have to spend a load of money. ⭐⭐⭐⭐⭐
4 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Hi Andrew, it’s a pleasure to hear that Joanne provided such a seamless experience and ensured everything was sorted effortlessly for you. -Neha
Amazing experience as always
Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and would recommend her always. I wouldn’t go anywhere else
2 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Hey Stuart 🎉 Thanks for sharing this. We're thrilled that Laura provided her usual spot-on care and loyalty-worthy support for your latest phone upgrades, making your 8th visit just as special. Enjoy every moment with your new devices 😊 -Arvind
Risposta di Three UK - 3Store Hartlepool
Hi Brian, it’s great to hear Joanne made such a positive difference and delivered an experience that really stood out. — VodafoneThree Social Media Team
Lewis and Laura were absolutely…
Lewis and Laura were absolutely delightful and saved me a fortune. I couldn't have asked for more. Polite and excellent at their job. Highly recommend
26 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Superb, Kathleen! We love hearing that Lewis and Laura were able to help you patiently and quickly. Thanks for the 5⭐ rating! -Ayesha
I am very happy with the service in…three Hartlepool
I am very happy with the service in store. It was very professional kind and all information that was necessary was explained to me. Anna helped me to make a good decision that I feel confident about.
25 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Hi Lyudmyla, thank you for sharing your experience with us — it’s great to hear that your visit went smoothly and that Anna was able to support you throughout your appointment, helping you feel assured in the choice you made; we truly appreciate your feedback and look forward to welcoming you again. -Shivam
Risposta di Three UK - 3Store Hartlepool
This is the kind of feedback that makes us smile, Bartosz! 😊 We’re thrilled to know Martin made such a strong impression. 🌟 -Veronica
Poor Delivery Service of Order
I have no major concerns regarding the customer service at the Hartlepool store, as the customer assistance staff were very accommodating and helpful.
However, I am extremely disappointed with the delivery service. I was promised next-day delivery for my order, but on the supposed delivery date (today, 22nd May), I received the following text notification:
“There has been a delay with your order. It will now be dispatched today for delivery Tuesday, 26/05/2026. We apologise for any inconvenience this may cause.”
This means there will be a four-day delay from the original promised delivery date. I had accepted the original schedule because it was my day off, ensuring someone would be available to receive the order. Unfortunately, the new delivery date is no longer my day off, and there will be nobody available to receive it.
This is very disappointing and frustrating, especially after being promised next-day delivery.
22 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Hi, Ruel. We're delighted to hear that our Hartlepool store team was so accommodating and helpful during your visit. Delivering great customer assistance is what we aim for every day. We sincerely appreciate your patience regarding the unexpected delivery delay. We want to make sure your package arrives safely at a time that works best for you. You can easily use the DPD app or tracking link to change your delivery date to your next day off, or redirect the package to a local pickup shop for convenient collection. Your feedback is important to us, and our team will definitely work on it to improve our service moving forward. -Prabhjeet
Staff were very friendly
Staff were very friendly, patient and helpful
19 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
That’s fantastic to hear, Caleb! We’re glad our team made sure everything went smoothly for you. Thanks for sharing your experience. 😊 -Veronica
Joanne was very helpful.
Joanne was very helpful.
Explained everything well.
Very pleased with the service.
19 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Thank you for the 5⭐ review, Jackie! We truly appreciate you sharing your experience. It's wonderful to hear that Joanne provided you with outstanding care. -Ayesha
very helpful sorted all my business…
very helpful sorted all my business stuff out perfectly
18 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Thank you for your fabulous review, Nik! 🌟 We’re really glad to hear everything went so well. -Veronica
Efficient and helpful
18 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hartlepool
Hello, Christo! We’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! -Neha
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.