Will was very helpful in explaining how to drop the price of the plan and making sure I was getting the most bang for my buck.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My flatmate and I visited the Dundee store to ask about broadband and Aaron was beyond helpful. Not only did we leave the store with our broadband secured but he also helped me get onto a better phone... Leggi di più
L'azienda ha risposto
I had a great experience at three. I was looking to upgrade my contract and Will was very helpful. He explained everytbing to me and was very polite and had good customer service.
L'azienda ha risposto
Spoke with Will who was very helpful and knowledgeable and we ended up upgrading our phone. Excellent customer service and would highly recommend visiting the store.
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Three UK - 3Store Dundee
Scritti dall'azienda
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Scritti dall'azienda
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informazioni di contatto
Unit L29, Overgate Court, DD1 1UQ, Dundee, North, Regno Unito
- 01382206634
4,7
Eccellente
45 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent service covered everything
Excellent service covered everything
Staff first class
15 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Hi Stuart, it's good to know the team explained everything well and kept things clear throughout - Three Social Media Team -Suhaas
Will was very helpful in explaining how…
Will was very helpful in explaining how to drop the price of the plan and making sure I was getting the most bang for my buck.
13 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Big shoutout to Will for turning customer service into a full-on positive experience, Mikey! Your feedback means a lot! 😊 -Neha
Adam was fantastic customer…
Adam was fantastic customer representative, answered all questions clearly and explained everything in detail
12 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Hi Adam. Thank you for taking the time to share your experience. We are glad to hear that our team member answered everything clearly and provided you with such thorough support. -Shivam
Very helpful staff
Very helpful staff, considering our age,we need all the help we can get.
10 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Hey John, it’s wonderful to hear your visit went smoothly and that the team provided the level of help you were looking for. We appreciate your kind words. -Ayesha
Risposta di Three UK - 3Store Dundee
Thanks a ton for this review, Mrs Guest! We absolutely love hearing this. Hope you have a wonderful day! 😊 -Neha
Staff were extremely helpful and…
Staff were extremely helpful and polite, made my shopping experience exceptional! I will be back!
5 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Thank you! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Spoke with Will who was very helpful…
Spoke with Will who was very helpful and knowledgeable and we ended up upgrading our phone.
Excellent customer service and would highly recommend visiting the store.
3 giugno 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Hello, happy to know Will gave useful guidance and helped you proceed with your upgrade smoothly. We appreciate you sharing your feedback. -Suhaas
Great customer service from Will
Great customer service from Will, informative, tried to get us the best deals on our phones.
28 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Hi Scott, we appreciate this so much. It’s wonderful to hear how clearly and honestly Will guided you through your options 🥰⭐ -Ayesha
Risposta di Three UK - 3Store Dundee
Hi Derek, thank you for sharing this. We are glad to hear that setting up your new SIM was a simple process and that you received such helpful support from us.— VodafoneThree Social Media Team
I had a great experience at three
I had a great experience at three. I was looking to upgrade my contract and Will was very helpful. He explained everytbing to me and was very polite and had good customer service.
21 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Thank you for sharing your experience, Aleksandra 🙌✨. We’re pleased that Will was able to guide you through your upgrade 🎉. -Neha
Very helpful with my problem
13 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Hey John, it’s fantastic to hear how we made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Very good upgrade
Will explained things very well at every stage. The offers were very good for upgrading.
6 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Really appreciate your feedback, Ffyona ✨. Wonderful to know Will provided clear explanations at every step and made your upgrade experience feel worthwhile. -Manavata
Really helpful and pleasant staff.
Really helpful and pleasant staff.
Good deal
21 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Hi Yolanda, thanks for letting us know! We’re really pleased to hear you’re happy with both the service and the deal you received. Welcome to the family! -Shivam
Adam was extremely helpful with selling…
Adam was extremely helpful with selling and setting up my mother’s new phone. So helpful! Great service!
4 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Tanya, we’re delighted Adam’s guidance and care made setting up your mother’s phone easy. Thank you so much for the 5 ⭐ review! -Suhaas
Terrible Network Speed and Poor Customer Service
I am currently on a 2-year unlimited data contract with Three, living in Dundee, Scotland, and my experience has been extremely disappointing.
The main issue is the very poor network service and slow internet speeds. At times, the speed drops to around 1 Mbps or even lower. Simple tasks like sending a WhatsApp message can take 4–5 minutes, which is completely unacceptable for a modern mobile network.
I have raised this issue multiple times at the Overgate Dundee service centre, but my concerns have not been taken seriously. The staff only point out that my iPhone shows a 4G connection, without properly investigating the actual performance. I even showed them live speed test results demonstrating the slow speeds, but they dismissed it, saying that being inside a shopping centre could affect the signal.
However, the problem is not limited to indoor areas. Even in the city centre, I struggle to send basic messages, which clearly shows that the issue is with the network itself.
Despite making several complaints, no real action has been taken to resolve the problem. When I asked to cancel my contract due to the poor service, I was told that I would still have to pay the full cost of the 2-year contract, even though I am not receiving the service I am paying for.
Overall, this has been a very frustrating experience, and I would not recommend this network based on the poor service quality and lack of customer support.
19 marzo 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Hi Muhammad, we're sorry to hear this, and we understand how frustrating it can be when your connection isn't working as it should. You can check the coverage and network status in your area by entering your postcode here: https://bit.ly/2ThkuKd. This will show whether any local issues are affecting your service. If everything appears normal or the issue has been ongoing, our team can run full diagnostics and guide you through the best options for your account: https://bit.ly/3C43TKN. They're available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm. If you wish to log your complaint, please reach out to our team here: https://bit.ly/3uJlOrF and we'll be happy to support you. -Prabhjeet
Risposta di Three UK - 3Store Dundee
What an amazing 5⭐ rating, Gary. Lovely to hear our team provided such helpful and friendly service. Have a fantastic one ahead! 🌸 -Ayesha
Ricky was very helpful at cleaning my…
Ricky was very helpful at cleaning my phone of viruses
30 marzo 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very helpful assistance from Will
Very helpful assistance from Will
Sorted our problem very quickly
24 marzo 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Val, we’re delighted Will’s attentive support resolved things swiftly. Your feedback means a lot to us. 😊 -Suhaas
Really helpful and friendly customer…
Really helpful and friendly customer service. Especially Will done a great job.
14 marzo 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Oh wow, Dasun! Thank you for sharing your thoughts about Will. We’re so glad we could guide you along the way, and here’s to many more smiling moments together! 💗 -Ayesha
Adam was very helpful and efficient and…
Adam was very helpful and efficient and helped me pick the right phone very quickly. He answered all my questions without hesitation and he was also very friendly and polite. 10/10 service, thank you Adam!
14 marzo 2026
Non scritta su invito
Risposta di Three UK - 3Store Dundee
Love hearing this, Tabita 💫 We’re thrilled to know Adam offered such clear, confident guidance while helping you choose the phone that suited you best. That amazing 10/10 shout‑out isn’t just uplifting 😍 it motivates us to keep raising the bar every single day. -Arvind
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.