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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Joined this union with an existing problem with my employer. The union said they can help however, no help given. I tried expressing my frustration with them but all they kept saying I am here to hel... Leggi di più

Valutata 5 stelle su 5

This union has been helpful and made sure my rights were protected. I was suspended as a retaliation. In trying to set it out, they also inquired about other rights about holiday pay and found out the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had an issue at work, which proved extremely stressful to me and i was cocerned about my prospects and what would happen in the future. But it all seems to have turned around for the best and i just... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Finally all has been resolved. Just be careful when signing up as there is currently no monthly subscription, only yearly. Also there is no way to make direct contact and when sending a general query... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

88 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Is this even a company

Is this even a company? You log your concerns and sometimes you get a call back with Google information and never any real help. I cancelled my subscription for the 2nd year and they took £96 anyway. Would not reply to any messages via dash board. I would AVOID!!

3 maggio 2024
Non scritta su invito
Logo di www.theworkersunion.com

Risposta di www.theworkersunion.com

Mr Sanders, we would like to draw your attention to the conversation we had on the @06 Sep 2023 08:54:17 when you abused our representative both verbally and in a threatening manner. After a short while you calmed down only to explain that your were heavily under the influence of alcohol after "a session out the night before" Your account was revoked due to this behaviour as we will not tolerate abuse or threatening behaviour. We now hope this clarifies the situation for your negative review.
Thank you.

Valutata 4 stelle su 5

This company is a joke!!!!This company isn't what I thought

This company isn't what I thought. Paid annual membership first time, accessed dashboard but no help offered. One year later they went to my card and took money. Same day I cancelled my subscription and requested a refund. Sent several emails to different contacts but no response. I believe its my right to seek refund because I have NOT accessed DB or any of their services. This is a joke!!!! I need my 96£ refunded!!!! Its a shame everyone has similar problems with this company. Could it be a scam?

Got a phone call on Friday 17.05.24 from Carl. He was very understanding and supportive. An amicable settlement was reached and a refund will be made. Thanks Carl.

24 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

The bookbinder of jerico

It was a very good book. Very emotional. I felt lifted into Jerico and was living the experience of the bookbinders. I was locked in their feelings and their experiences. She was very accepting of her lover.

6 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great Advice and friendly

Such a great experience whenever I have to get advice from them, friendly and will have a chat with you and actually seem to listen and have input into the chat. Have always been able to give me on advice on any issue I may have and explain things in simple terms too. Would strongly recommend them.

18 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

I jointed for 30 minutes on 21 May…

I jointed for 30 minutes on 21 May 2023. I realised I had made a mistake due to a health reason. I straight away cancelled the membership. This so called Union for Workers have ignored my emails and have taken £384 from my account. Lloyds Bank have tried to get it back , they refuse to pay it back.
Read what you will into this so called Union

13 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

False advertising- read all the small print. Are they even a union?

They say on their site ‘get support now’ - & basically when you join, it’s all BS. Had a guy call me after I submitted a request for some advice via my dashboard after joining. I get a call 2 working days later while off on mental health sick leave because of issues ongoing at work and get taken through some long a$$ ID verification process to be told ‘we can’t help you, joining a union when you have a problem is akin to getting home insurance after you get burgled’. Nothing supportive there, a cold hearted ‘advisor’ just laughed while I was actually holding back tears on the phone then said ‘so what do you want us to do?’ I said ‘you already told me you can’t help’ & he said ‘I meant about your refund?’
What a heartless moron, not even signposting where I can get help, at least Unison does that. Anyway, have a full refund & zero support, but given many of the reviews I’ve seen, I’m glad I at least got that. Sounds like this is some dodgy way of someone making money, nothing worse than an inactive union that doesn’t do anything! I’d definitely not bother joining, especially if you’re going through a low period in life- I just figured I was paying for support, but get some snotty guy on the other end of the phone thinking his witty remarks were helpful. No empathy, or anything. Would do better getting a voice recording to make those kind of announcements, because the person I spoke to definitely didn’t have a heart.

23 giugno 2023
Non scritta su invito
Logo di www.theworkersunion.com

Risposta di www.theworkersunion.com

Dear Gemma.

We sincerely regret to hear about your unsatisfactory experience with The Workers Union. We understand that this has been a difficult period for you and our aim is always to provide our members with utmost support and care.

We would like to assure you that the intent behind our Know-Your-Customer (KYC) policy is not to create inconvenience, but to protect your privacy and confidentiality. We're obliged to confirm the identities of our members before we can discuss their details or issues. While we realize the process can feel lengthy, especially during difficult times, it's an important step in ensuring we're speaking to the correct person and upholding the integrity of our operations.

We’re sorry to hear you felt our advisor was not supportive. Our team is continually trained to assist with care and respect, while upholding the professional standards of the Union. We will investigate this issue and take necessary actions to ensure this kind of incident doesn't happen again. We strive to improve and your feedback will be invaluable in that process.

Regarding your comment on our inability to assist, we regret any misunderstanding. Unions, like The Workers Union, are proactive bodies, aiming to prevent and address workplace issues before they occur. It can be more challenging to intervene effectively when members join while they're already in the midst of serious workplace disputes. That being said, we still strive to provide guidance and resources even in such instances.

We appreciate you acknowledging the refund process. We have trained our advisors to identify situations where refunds are appropriate, as we believe in fairness and honesty. In your case, we deemed it necessary and executed it promptly.

While it is true that we cannot help every individual due to specific circumstances and constraints, we are always working on improving our systems and processes to better serve our members. Your feedback provides us valuable insights into areas where we need to improve.

Finally, we deeply regret any perception of us being an "inactive union". We are committed to working diligently for our members and would like to assure you that we're always striving for better member experiences. Thank you again for taking the time to share your feedback, and we hope that your future experiences with unions are more positive.

Valutata 1 stelle su 5

Lawyer told me!

Last week I received a phone call from an unknown number. It was a Workers Union as he says Head of Legal Panel. Who contacted me regarding my negative review. I can't see where I went wrong because I didn't write anything else that other members already wrote in their negative reviews (I even copied everything from others). The gentleman started to threaten me with more consequences because I only stated the truth in my review, i.e. added the figures of the money that I paid, and after ten days when I couldn't get any help from them, I sent an email saying that I want to cancel my membership and for they charged me about £30 out of a total of £96.00.
I'm going to delete my review because my lawyer told me to until he checks some things about the Workers Union.

23 agosto 2022
Non scritta su invito
Valutata 1 stelle su 5

The Workers Union is a dormant company!

I joined The Workers Union in August 2021. I received a reminder that my membership is due to be renewed. There is no telephone number to contact them. I have emailed The Workers Union and have had no response. I am very concerned since Companies House show them as a dormant company since March 2021. Another review said that they joined in 2018, however The Workers Union - which is not a union - is a company that was only formed in 2019. I think there are lots of fake positive reviews. The TUC have complained about this company.

It seems to be pointless emailing for a response as they do not answer. I have sent them my details but they haven't emailed me back. There is no phone number listed for this company. Be warned

11 agosto 2022
Non scritta su invito
Logo di www.theworkersunion.com

Risposta di www.theworkersunion.com

Who are you please?

Valutata 1 stelle su 5

I have had a terrible experience with…

I have had a terrible experience with the WORKERS UNION, tried to cancel the membership, no response, had the bank return the years membership fee, they now are paying the money back to the WORKERS UNION after they sent the bank some small print legal nonsense explaining how I had accessed the 'dashboard' therefore had used the service. They are a scam do not be a victim.
Gave them my details, still no reply, probably because they have no excuse or argument. (why would I want my money back if I didn't want to CANCEL ?)

16 luglio 2022
Non scritta su invito
Logo di www.theworkersunion.com

Risposta di www.theworkersunion.com

Let us have your details Paul so we can look into this on your behalf.

Valutata 1 stelle su 5

Dissapointed.

Update: Dear Workers union. Thankyou for finally responding. I appreciate some one has actually looked at my account. As you state i have tried to access my account many times and request the refund but with out success. As i did write out the message to request the refund and i tried many times and I dont know why it has not gone through and as i did not recieve no response then i gave up. I would appreciate some sort of refund as i did not use your service and only wantef it for 1 month. I would appreciate if someone can look into it. Thankyou for your time.

19 maggio 2022
Non scritta su invito
Logo di www.theworkersunion.com

Risposta di www.theworkersunion.com

Thanks for getting in touch Farhana Begum. We received your annual payment on the 27 Sep 2021 12:01:55 BST Thank you.
You joined as a worker for a local authority.

You then accessed your account multiple times but never sent any requests or made any enquiries.

Payment was personally authorised by yourself prior to joining and this would have been clearly presented along with our cancellation policy.

No refund request was received.

1 1st registration 06 Sep 2021
2 27 Sep 2021 10:59:55
3 20 Oct 2021 09:06:32
4 16 May 2022 12:12:56
5 16 May 2022 12:20:22
6 19 May 2022 11:55:08

You have never contacted us through your dashboard as stated. A record of this can be presented. This would have created a further record as above.

We are sorry you are disappointed with our service. We will of course look into this further on your behalf.

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