The WATCH Lab Recensioni 

HH at the Leeds Trinity Watch Lab branch excelled in his customer service, attention to detail and friendliness. A pleasure to visit and highly recommended for all your watch repair needs.

Have used this company for replacing batteries and for bracelet alterations, the man has been excellent. In April I took my Seiko for a new winder, I was quoted £60, which was fine. Weeks later I picked it up and paid. I put the time right and the end of the winder fell off. Took it back, it was sent away, several weeks later my son went to pick it up, he said it looked like the modules inside had been replaced, which I never asked for, and the winder was crooked, so is gone back again to the workshop. I hope it's not going to cost me a fortune, all it needed was a new winder, but they don't seen able to do the job.

Could not have been more pleased to have found Watch Lab at Cribbs. Sarah and Lewis were extremely pleasant, honest and helpful in getting my watch sorted for me and all at a very fair price. I can’t thank them enough and would have no hesitation in recommending.

Sarah and Tom could not have been more helpful at the cribbs causeway branch. They put a new strap on my watch and allowed us to carry on shopping while they did this. Then text me when it was ready. They also checked a watch for me. I thought the battery had gone. But unfortunately the watch it self was broken. They didn’t charge me for this service. In this day and age to find two young people who go above and beyond to help is unbelievable. We will always come back to this store even though we don’t live close. We will also recommend to all our friends. Thank you so much Sarah and Tom.
Kind regards

G Fletcher

Very good place to go if you need a repair or a new watch gave me a free repair I do recommend

I walked into the York shop 3 weeks ago and asked for a quote to service my watch and repair the malfunctioning stop watch button. The salesman went through the quote book, asking make, model, how many dials and buttons. He gave me a price of £600. I took the watch in today, a different salesman looked through the set price book and said it would be between £590 and £690. Could I come back in 5 minutes while he speaks to the master watch repairer on the phone? I returned and he informed me it would be £690. How the master repairer knew it was an extra £100 without seeing it was unbeleivable. When I told him I had been quoted £600 previously, he said the previous guy was a temp. He then proceeded to talk about the service, guilding the lily for 5 mins, reminding me of double glazing salesmen. I left the watch for repair as I had travelled over an hour to get to the shop and knowing it will not be him servicing it. Go somewhere else to deal with an honest company.

York branch was amazing. Nathan was extremely helpful and knowledgeable. Really great experience

Been to the Southampton branch. Watch technician Melissa worked on my Rado watch multiple times. Professional work; patient with me trying the bracelet before I leave to make sure I am happy. Great service indeed.

Goede service. / Good Service

Took my storm watch into the Leicester city branch for a new glass on 22nd feb 2025 , got told yes no problem £39.95 , but would take between 3-4 weeks , it’s now been 10 weeks no phone calls no text email etc .

I had to call them today & got told they are still waiting for the glass & storm are notoriously slow at responding??

So why has no one contacted me to keep me up to date ? Why would storm take so long sending a simple watch glass out ??

Not happy watch lab

Excellent and swift service
Malcolm adjusted my watch today and did a fantastic and swift job. He was extremely friendly and efficient. All done within 5 mins at a reasonable price. Many thanks Malcolm

Ken H
Just been to Chris in meadowhall. He fixed strap issue in 15mins and for £5
Where others said needed new strap for £50. Excellent service.

I noticed my TAG watch’s second hand was gimping (I don’t wear it much these days).

I live in Edinburgh l, so I went into Chisholm Hunter at the Gayle shopping centre where I purchased it from 10 years ago (replaced the battery there before). They charge £105 for a replacement battery but take 4-6 weeks to do it.

WatchLab take 1 hour, in my case it was just under 50 minutes and received a text when it was ready.

I was impressed and felt this was super efficient.
I’d highly recommend the kiosk.
Battery replacements have a 2 year warranty.

I brought a necklace in for repair and the 2 guys were extremely friendly, helpful and knowledgeable. I would highly recommend the Watch Lab Manchester

WATCH Lab York - Polite, friendly and knowledgeable staff each time I've come in, provided a cheaper and quicker alternative to my watch fit issue after I made a request to replace the bracelet, showing that they care about their customers experience rather than trying to make a quick quid. Wouldn't go anywhere else in the future.

Tom and his colleague were very helpful and attended to my watch repair whilst I waited. They were very attentive and empathetic.
Highly recommend.

Highly recommend Watch Lab in Romford. Brilliant service

Josh was professional and helpful. He completed the work in the time frame he stated. He recognised that my watch was of sentimental value.

Watch Lab Southampton- West Quay - fantastic service. We have a “special” watch. Not especially valuable in itself but of sentimental value. Had a problem with the bracelet clasp. They fixed it free of charge whilst we waited. I asked if there was a charge. “No sir, have a great day was the response”. Fantastic service is harder to find these days. Have been using them for years on and off but it is nice to feel valued.

I am a regular here had 3 watch now service with watch lab and I have to say another fantastic experience had my Rolex serviced and the communication all the way through has being excellent and customer service has being 10/10 grant has kept me updated on the watch all the way from start to finish and went to pick it up and needed a small adjustment on the bracelet so it fit me perfectly a chap called Nathan helped me out and did a fantastic job getting the fit right for me brilliant team at the watch lab looking forward for doing more business with you guys 🌟🌟🌟🌟🌟