Times Newspapers Ltd Recensioni 

Absolute joke. Can’t unsubscribe without calling and speaking to some ghetto tool to go through questions. No one signs up like this anymore it’s not the 90s. Get real. We are being stuffed news all day inevitably. Now they’re saying I haven’t unsubscribed and need to pay lol. Jokers

Same as everyone else. You cannot cancel the subscription by any means other than phone. Such a bad experience that I won't ever subscribe again. It's a shame as I enjoyed reading some articles, but just felt so scammy. On the phone they tried to reduce the £30 to £20 and finally £7.50. I'm glad new rules are coming in exactly for this reason. Just be fair and transparent. Also charge a fair price and you might stand a chance of retaining readers?

Hard to cancel subscription - have to phone up, can't cancel online. But easy to start the 3 month long subscription online.
No-expiry warning.
Verbal threat of credit rating impact if your payment method had changed in those 3 months.
Prepare for Call Centre upselling when you do get through.
Avoid.

After subscribing to The Sunday Times, London, for a 6 months one pound offer, I decided to cancel before the next roll on to a ten pound cycle subscription.
As an overseas customer I sent 4 emails with my CPN information to the website cancellation site section for Overseas Cancellations. No reply after 3 months and I eventually discovered it was a scam, charges continued..... the site had been AI copied to look like the real Times site but it was a fraudulent...therefore no cancellations possible but money continued to be withdrawn....Be aware .....it's a common practice on line.

Terrible App. Such a shame as I was looking forward to reading the articles. You have to log in and verify yourself every time you want to read an article. And the App is so slow. It is really unworkable.

You cannot cancel on the app, website or chat.
You have to phone up, the problem is that the "lines are busy" and they cut you off with an automated message as their phone lines are at capacity! Never heard of anything so ridiculous. I am now fighting them to refund my subscription fee

The content of the paper is good, with the exception of anonymous titillating articles for which The Times really should be ashamed.
For many people, including me, the censorship by OpenWeb is abysmally bad, artificial without the intelligence. It works on the basis of blocking comments if a word is on their no-no list, regardless of context, which it cannot grasp. That makes commenting an obstacle course, with many perfectly reasonable comments blocked for no apparent reason. I guess The Times just doesn't want to respect their customers by spending the money to buy real AI.
I also have a situation where I am repeatedly asked to log in, despite having a paid subscription, and being logged in. The Times did not bother to resolve my complaint, so nul points. A company where the customer is not king.

Worst customer service I have ever experienced. You can subscribe online but cannot cancel online. Constant problems with account being cancelled, despite payment being taken, wrong amount being taken, etc etc. Their chat function is incompetent beyond belief.

Finally cancelled for good. No communication of restriction to 1 Person reading at a time, on international digital package.
Rang to cancel last month when it first started to impact us but was offered "a solution" ... which wasn't. Was told to speak to customer service if it continued, as it was a glitch.
Now told it was a policy change - great that you communicated it to customers???? Been told not possible to add a "bonus" email to international.
Account was then cancelled with immediate effect but no refund of payment taken just a few hours ago.
With this level of communication & CS you'll need every penny that you can get!!!!

cancel the subscription but still charging. I realised I was charged after a few months. And they make it so hard to cancel as you need to call.

I tried to cancel this 3 times over the course of 3 months. They are very, perhaps overly falsely polite in tone, but then become very pushy when you wish to cancel with aggressive sales rhetoric. During my last phone call, when my reason was to not support Murdoch as he funds Israel they said I was being 'nonsensical' "How is not wanting my money to go to Israel and the IDF nonsensical I asked" "Because he's Australian" was the reply in a bolshy and patronising tone "and the Times has been around a lot longer then Rupert Murdoch; forgive me but your reasons are nonsensical" he repeated. There was no way that I could reason with his arguments and I left feeling quite stressed by his attitude. They must have training on deflecting from political reasoning in the cancellation team.

I thought the person on the phone when I tried to cancel my subscription was pretty rude and had a real “attitude”, passive aggressive, for some unknown reason. Unpleasant experience.

Having signed up for a trial online I had my bank account debited without warning after the 3 month period. Customer services were extremely unhelpful and refused to refund the payment. What made the issue even more annoying was an article in the Sunday Times on February 5th where the journalist was congratulating themselves on obtaining a repayment of a subscription scam which was effectively the same as the issue I and others have had with the newspaper online.
I would advise anyone thinking of taking out the offer of a trial to consider very carefully. I will never trust the Times again

Absolute garbage newspaper. Horrible customer service. Horrible treatment of. Customers. Don’t think I’ve ever come across any media company that’s worse. Pathetic money grabbers. You should consider shutting this down. The ombudsman should be looking into unfair trade practices.

Appalling service, and completely unable to cancel your subscription unless you call in to them, and even that is an extremely painful process

I signed to a trial, £1 a month for three months. It stopped working for no reason after I paid. I contacted the Times three times over a week. Three advisors were unable to sort out. One admitted I had a subscription and said he would arrange for it to be reactivated but didn’t. Others denied my having any subscription. I wasted a lot of time on this. I am just grateful it wasn’t a full subscription since it seems impossible to gain access and sort anything out.
To add - even though I paid for a service I couldn’t access - which I had in writing - they then contacted me and said I had to pay further before I was permitted to cancel. After a thirty minute phone call they agreed to cancel. Such a waste of my time and such a badly run service. Please never sign up, it’s really not worth the hassle.

Appalling Newspaper delivery subscription and service.
The negative review is not about the digital subscription, but against the newspaper delivery service. Do not take out the delivery subscription!
Delivery instructions never followed and newspaper ruined when left in the rain. Newspaper delivered even when ‘holiday stop’ used, which is a major home security issue. The Times often doesn’t even respond to the issues raised.
The sad thing is that I want to support physical print media, but the service from The Times is so appalling that I can’t.

I have a digital pack for £5 per month and wanted to add my wife to it.

In an online chat I was told that my pack is no longer available at that price, so she couldn’t be added to it and would have to have a subscription of her own which I could pay for.

However, a 25% or 50% discount could be offered according to term, and that I would have to telephone the sales team.

The snotty salesperson I spoke with then told me I couldn’t take out a subscription for my wife even though I was paying for it “due to GDPR” ( absolutely not the case ).

My wife then phoned them, the agent identified that the package she wanted was £4.99, repeatedly put her on hold, and then came back and started reading her terms and conditions for the “£9.99”package.

When she questioned that, he identified that there had been a price increase and the package she had requested was £9.99 - ignoring completely the fact that had had surfaced the now supposedly non-existent £4.99 package

They eventually settled for a £5.99 package with no discount.

I’ve been reading the times for 50 years, buying it for 40. When my subscription next comes up for renewal I will cancel it.

I would give 0 stars if I could! How can a formerly ‘reputable’ newspaper behave like this?!
1. You have to call to cancel your subscription which in itself is ridiculous!
2. I selected the ‘call back’ which they did then said they had issues with the phone line.
3. Called again and they didn’t call back.
4. Called again and decided to hang on after 25 minutes I got through.
5. Gave them my correct details and they said there was no account under that email and asked for a reference number which I could not see on any email. He said maybe I’d signed up via a third party which I believe is yet another ploy since the emails come from The Times! Tried to convince me not to cancel but I said I’d take it up with my credit card as a dispute.
6. A moment later miraculously called me back having found my account. Still trying very hard to convince me not to cancel but I insisted and finally done with confirmation received.
I would urge anyone NOT to subscribe it’s just not worth it and these underhand tactics are inexcusable.

I signed up for a £1 trial subscription on 30/10/2025. After the trial ended, £30 was taken from my account for a full subscription that I did not knowingly intend to continue.
While the terms mention cancellation before the billing date, the jump from a £1 trial to a £30 charge was not made sufficiently clear at sign-up. I did not feel this was presented in a transparent or prominent way.
I contacted customer services and phoned twice to resolve this, but my refund request was refused. I have not used the paid subscription since the charge was taken.
I’ve now had to raise a dispute with my bank, which could have been avoided with a simple goodwill refund. Very disappointing experience over what should have been a straightforward issue.