The Phone Casino Recensioni 891

Scam, scam, scam... avoid at all the times.... spent over 400£ and did not even got once a bonus on golden cash free spins. Don't tell me that I have been unlucky as I have done over 600 spins easily. Gambling is also, the worst I ever seen. It is impossible to win as it always goes opposite. Sorry I managed to gamble once free spins and got back whole 0£. You are disgusting

On 26 Jan there was a message on the site as given below (if you want to see the exact wording) advising the site would be down until March 1. When the site returned, assuming I could simply log in again as normal, I had trouble doing so, so I contacted the support email below and there was an automated message as given further below (again if you want to see the exact contents). It hadn’t been clear that the existing account would no longer work. I therefore replied back on 4 Mar with the requested details but I haven’t heard anything since, despite sending follow-up emails on 1 April and 10 April.

Website Message:

“Gone but not goodbye!
LEVELING UP!
WE'RE SHIFTING TO AN UNREAL GAMING PLATFORM! GET READY FOR THE FUTURE OF PLAY! NEW GAMING REALM

Big Changes are Coming!
We've got some exciting news! We are getting a huge upgrade with a different operator, who are also licensed, reputable, and regulated, just like us.

We're remodelling the platform and will be offering a brand-new experience, targeted for 1st March 2026!

Important Account Information:

• Deposits: Temporarily disabled until the relaunch.

• Withdrawals: Available now until close of business on 25th February 2026.

After this date, please email [email redacted] for assistance.

Your funds are safe and secure and will continue to be safe and secure as we transition.

When we’re back, you can look forward to thousands of slot games, enhanced features, and fantastic new offers and promotions.

In the meantime, you don't have to miss out on the fun! You can continue playing at ZebraWins, where you'll receive 100 FREE spins on Book of Dead when you deposit £10.

Claim Your Exclusive Offer at ZebraWins

Thank you for being part of our journey. We have loved being part of your daily fun and entertainment. We're sorry we have to go briefly, but we'll welcome you back to a new site very soon with an even bigger and better experience.”

Automated Email Message:

“IMPORTANT: PLEASE READ FULLY

We have ceased trading, and as such, this mailbox is now monitored periodically. If you are a registered customer of Small Screen Casinos and still had funds of £5.00 or more left in your account before we closed. Please see option 1 below.


EXCLUSIVE OFFERS

In the meantime, you don’t have to miss out on the fun! You can continue playing at ZebraWins, where you’ll receive 100 FREE spins on Book of Dead when you deposit £10. Click the link below.

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Or if you fancy it,

Bet £20 and get 100 spins on Big Bass Splash. Click the link below.

Claim Your Exclusive Offer at Midnite




Option 1: Manual Bank Transfer
We can process a manual transfer of your funds. Please reply to this email with the following details:

· Full Name (Must match the name on your casino account)
· Sort Code
· Account Number
· The mobile number you use to access the site
Please note: In compliance with regulatory requirements, we can only process payments to a bank account held in your own name.”

Never an issue with these guys simple deposits good game play probably more wins than losses and the withdrawal process is smooth and simple YOUR SAFE WITH THESE GUYS

It's the best site. I've been playing for a few years and love the games. It's easily accessible and clear to understand. Payouts are real.

This is the best online casino I have used with fast withdrawals and the ability to top up using mobile phone bill is handy. I would recommend!!

Good games, just not happy you get charge to make withdrawals

Great customer service very helpful and so straight and easy to use everything money was in bank quick games are great variety

Good experience so far. I love this casino as they have excellent range of slots, particularly Slingo games which I play a lot. I have made a successfull withdrawal already which was simple and straightforward. So far so good......

Great casino online! Plenty of variety of games to choose from and very helpful customer service

Good and easy to use. Many deposit options and very quick withdrawals. Cant complain a bit

Withdrawals processed quick and easy and no trouble faced with verification issues or anything like that which some apps can be annoying about. Enjoyable experience overall and very clear about offers and wagering requirements which avoid any confusion.

First time playing the casino app online was really good they offer great welcome bonus after your first deposit and quick and easy withdrawal process would highly recommend these to anybody

Amazing support. Very helpful. Very quickly reaction for message. Clarify and helpful information.

Always helpfull good games to choose from also withdrawal was fast

I deposited £500 and later requested a withdrawal of my remaining balance of £455. My withdrawal request was made and approved on 8 January 2026, however the process that followed was unnecessarily difficult, prolonged, and stressful.

My withdrawal was initially blocked pending proof of address. I provided a bank statement dated within the required timeframe that clearly showed my name, address, and date. This was rejected on the basis that it did not contain “enough transactions”, despite that having no relevance to proof of address. When I questioned this, no clear explanation was given and I was told the decision would not be discussed.

I then submitted a credit card statement, which was also refused despite card statements being listed as acceptable on the website (with only mobile, cable, and satellite bills excluded). Even after providing a screenshot of their own stated requirements, this was ignored. Only after submitting another bank statement with more transactions was my verification finally accepted.

Despite depositing via Apple Pay , I was not given the option to withdraw to the same payment method. Instead, I received the following email from the casino:

“We have just tried to process your withdrawal, but unfortunately, it was rejected and returned to your casino wallet. We are aware of an ongoing issue and have escalated it with our payment processor, which is why we have temporarily stopped processing withdrawals. In the interim, we have activated open banking for you. If you have not already used this method, to register, you just need to make a token deposit (min is £3.00) via the ‘open banking/TrueLayer’ option. The deposit will then show on your withdrawable balance.”

I challenged this, as I do not believe making an additional deposit should ever be a condition of withdrawing existing funds.

I was also only informed after depositing that my account was subject to a £25 stake limit, which was not clearly disclosed beforehand and directly influenced my decision to withdraw.

My interactions with customer support were particularly disappointing. Communication was often dismissive and passive-aggressive, with little empathy or willingness to explain decisions. I was repeatedly told to “allow up to 20 working days” without any meaningful justification for the delay.

What is particularly concerning is that this “ongoing issue” was referenced in January, yet I have since seen customer reviews describing the same problem going back to early November. If this issue has been ongoing for several months, it raises serious questions as to why deposits continued to be accepted while withdrawals were affected, and why this was not clearly disclosed to customers at the point of deposit.

A bank transfer was only arranged after I raised a formal complaint. The funds were eventually received on 15 January 2026. After resolving the issue, I noticed many other customers reporting similar withdrawal delays and payment restrictions over several months, suggesting this is not an isolated incident.

I am posting this to warn others, as anyone considering using this casino should be aware of the withdrawal delays, payment restrictions, and lack of transparency I experienced, which appear consistently in other customer reviews over the past few months. Based on my experience, there are far better and more transparent casinos available, and I would strongly suggest using those instead.

Given the issues experienced and the length of time similar complaints appear to have been ongoing, I intend to raise this matter with the UK Gambling Commission. Other customers who experience similar issues may also wish to consider reporting their experience through the appropriate regulatory channels.

*note the positive reviews coming in thick and fast to try and dilute the REAL reviews

Great site, staff really helpful too :) fast withdrawals too

Been waiting days for my withdrawl to hit my bank its beyond a joke

1. Customer service is non existent. Emailed yesterday, called to today, no reply on any channel.
2. Tried to withdraw and it was cancelled money returned to my playing account as I replaced my bank card. Had no choice but to spend the funds as the bank card was replaced because I lost it.
3. On a positive note, good casino to play, variety of games, and easy to navigate.