The Mortgage Brain Recensioni 

2479
TrustScore 5 su 5

5,0

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Valutata 5 stelle su 5

My parents used The Mortgage Brain over 20 years ago and had superb service with Enzo. I'm now buying my first property and didn't hesitate to contact The Mortgage Brain to sort out my mortgage needs.... Leggi di più

Valutata 5 stelle su 5

First-time buyers here, and we couldn’t be happier with the experience. The whole process moved much quicker than we expected, and the team worked very professionally and efficiently throughout. Th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Louise Onn was so helpful, knowledge and professional throughout and dealt with my complex case and made me feel at ease. Resulted in an offer 12 days after submission at a rate lower than I expected!... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As a first time buyer I had no idea what to expect or how to deal with a mortgage application. Luckily after getting in touch with The Mortgage Brain and being matched with Louise she made the process... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Broker di mutui

Scritti dall'azienda

At The Mortgage Brain we aim to make selecting and arranging your mortgage as straightforward and stress-free as possible. Whether you are a first time buyer, moving home, looking to refinance your current property or looking to get some help from the government, The Mortgage Brain have over 30 years' experience in helping people secure mortgages. Using our continually updated Mortgage Search System with its comprehensive database of lenders, we can rapidly locate the deal that best suits your individual circumstances and aspirations.


Informazioni di contatto

5,0

Eccellente

TrustScore 5 su 5

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5,0

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(2479)

128 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service from Lara

We were first introduced to Lara when buying a new build, Lara was easy to communicate with and explained our option very clearly. When we decided to move again we contacted Lara and again received a quick response helping us to make some hypothetical decisions and then helped us to port our mortgage when it came time to move. We will always go back to Lara when it's time to renew our mortgage, we've found her advice and services invaluable and recommended her to our friends.

14 febbraio 2025
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Risposta di The Mortgage Brain

Hi, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Lara. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

Excellent support in all areas.

I discussed the issue with Louise and she immediately came up with the option we requested. She worked with us and the solicitors to try and meet the timeline requirements and supported us throughout. She reminded me of other considerations and helped direct me towards solutions. Excellent service throughout.

21 febbraio 2025
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Risposta di The Mortgage Brain

Hi Jason, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Louise. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

PhD student stipend mortgage

We have started our mortgage journey with Amberley, which sadly left. Kirstie reached out and we have to say that she has been incredible! Understanding, helpful, fast to respond…She was very supportive throughout the whole process not only regarding the mortgage. We could always reach out to her and know that everything will be sorted out.

It’s also important to note that we had our mortgage based on a PhD student stipend which is a very specific “salary” but nonetheless both Amberley and Kirstie could find appropriate lenders.

30 gennaio 2025
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Risposta di The Mortgage Brain

Hi Adam, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Kirstie. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

Amazing service

We had Anthony help us with everything, very helpful with all the stuff we needed to know and always kept us updated, highly recommend:)

21 febbraio 2025
Non scritta su invito
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Risposta di The Mortgage Brain

Hi, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Anthony. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

Brilliant service!

Brilliant service!

Mortgage Brain, in particular Louise Onn has helped me and been so incredibly supportive. Given a difficult situation, Louise has been patient throughout. Great communication, helpful and will find the best solution for you. Highly recommend!

21 febbraio 2025
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Risposta di The Mortgage Brain

Hi Samantha, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Louise. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

10/10 Experience for First Time Buyers

Me and my partner are buying a house for the first time and had no idea what to expect, let alone what to do. I have to say, Elizabeth Garfitt has been nothing short of fantastic. Very informative and efficient. Always happy to answer any questions and has really helped put us as ease. No question ever felt too much too ask. I would strongly recommend anyone to chat to The Mortgage Brain if they are all like Liz!

Sam

20 febbraio 2025
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Risposta di The Mortgage Brain

Hi Sam, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Liz. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

Brilliant service!

Brilliant service!

We went with the Morgage brain, Anthony specifically, and he supported us to get a fantastic morgage rate. We had a tricky case, with one of us having bad credit and he managed to get us a better rate than we had been offered with any other broker. During the process, after we had accepted an offer, he then found a different morgage product which was better and with a better rate, which shows that he continued to work for us. Would reccomend!

19 febbraio 2025
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Risposta di The Mortgage Brain

Hi, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Anthony. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 3 stelle su 5

Pointless

Nothing to like, but not a lot to dislike either. The "service" is just pointless. He collected a heap of data from me and then suggested a product. I looked on the bank's website and found a better rate. He matched it. The bank updated their website with a better deal a few weeks later, I called him and he matched it again. He earned over £1000 for doing virtually nothing. The initial marketing was that he has a panel of secret and exclusive mortgage lenders and access to super rates that are not available to the general public, but I didn't see any evidence of this. I researched the mortgages, I chose the mortgage, he got paid. Very odd, but I guess I am the fool, as I am the one who should have said no, and my apathy earned him £1000. A very odd experience. I can't really mark it one or two stars, because I suppose he did nothing wrong, but I am still puzzled as to what service they think they're offering. My advice is just to go to the banks yourself, as I now have all my data logged with a third party for no benefit to me at all.

26 agosto 2024
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Risposta di The Mortgage Brain

Hi,

Thank you for taking the time to share your experience. We are sorry to hear that you didn’t feel you received the value you expected from our service. Our goal is always to provide expert guidance, access to a wide panel of lenders, and ensure our clients secure the best possible mortgage deal for their needs.

We would really appreciate the opportunity to understand your case better and see where we can improve. Unfortunately, we are unable to identify you from this review. Could you please email us at info@themortgagebrain.net. We’d love to discuss your experience and explore how we can make our service more beneficial to clients like yourself in the future.

Thank you again for your feedback, we always strive to learn and improve.

Best regards,
The Mortgage Brain

Valutata 5 stelle su 5

We used the mortgage brain to help us…

We used the mortgage brain to help us buy our first property and the process and support throughout was brilliant. Rhodri, from the mortgage brain, was always on hand to answer any queries we had and guided us through the process which was smooth and simple. He was in constant communication and went the extra mile to help us where he could! Thanks Rhodri! :)

7 febbraio 2025
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Risposta di The Mortgage Brain

Hi Fin & Grace, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Rhodri. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

Brilliant Service!

Anthony Barr, our mortgage adviser, was brilliant! Our house sale / purchase was more drawn-out than most but he remained proactive and supportive throughout.

Anthony maintained regular contact, problem solving and researching lots of mortgage options such that we achieved completion. He was polite, professional and patient throughout. Thanks again! We'd definitely use your service again / refer to friends and family.

4 febbraio 2025
Non scritta su invito
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Risposta di The Mortgage Brain

Hi George, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Anthony. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

Our mortgage journey was made so easy…

Our mortgage journey was made so easy and very straight forward with TMB. The assistant assigned to us, (Amie), was very informative and knowledgeable about all aspects of the mortgage process, (as we haven't a clue). She helped us so so much when choosing the right mortgage for us and our situation.
The 'after care' we have received, and will continue to receive, is another great addition to the service from The Mortgage Brain.

16 marzo 2024
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Risposta di The Mortgage Brain

Hi, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Amie. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

I have used TMB many times in the past…

I have used TMB many times in the past and wouldn’t go anywhere else and this time was no different.
Kat helped me source the right product for me, she kept me in the loop constantly with updates and got my mortgage offer out in super quick time - thank you

20 dicembre 2024
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Risposta di The Mortgage Brain

Hi Rowena, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks on to Kat. We very much appreciate your feedback, Kindest regards, The Mortgage Brain

Valutata 5 stelle su 5

The process was very efficient and…

The process was very efficient and swift. The customer service and communication was great. Thank you for the great work.

20 dicembre 2024
Non scritta su invito
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Risposta di The Mortgage Brain

Hi, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto the Team. We very much appreciate your feedback, Kindest regards, The Mortgage Brain

Valutata 5 stelle su 5

Excellent organizing and communication

Excellent organizing and communication. Thank you so much.

30 novembre 2024
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Risposta di The Mortgage Brain

Hi Blessing, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks across to the team. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

Found the company very helpful and thorough

Found the company very helpful and easy to use. I got good explanation for the various products, and help is selecting the one I felt was suitable for my needs. There was no hard sell or push to take up something I didn't want, and all the pros and cons for each choice was discussed in length.

5 dicembre 2024
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Risposta di The Mortgage Brain

Hi Margaret, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Anthony and the team. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

Really impressed with the Mortgage…

Really impressed with the Mortgage brain, excellent dealings, louise really was fantastic and worked so hard to secure us the best rate, Gary and Keith were also excellent fitting around us with times to organise insurances for the new property, i highly recommend this company great dealings the whole way through!

29 novembre 2024
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Risposta di The Mortgage Brain

Hi George, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Louise, Gary and Keith. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

Honestly this was very easy to set up a…

Honestly this was very easy to set up a new mortgage and Louise was so helpful and friendly would highly recommend

23 ottobre 2024
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Risposta di The Mortgage Brain

Hi Sandie, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Louise and the team. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

Exceptional service

I recently had the pleasure of working with The Mortgage Brain, and I can’t express how grateful I am for their exceptional service. From start to finish, the team was incredibly supportive and knowledgeable. A special thanks to Matthew Paddock, who went above and beyond to get my mortgage over the line. His perseverance at the last hurdle was truly impressive, and his swiftness and aptness made all the difference. I highly recommend The Mortgage Brain to anyone looking for reliable mortgage assistance!

14 novembre 2024
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Risposta di The Mortgage Brain

Hi Deborah, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Matt and the team. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

Trust The Mortgage Brain

Louise Onn has been my trusted mortgage advisor for years and I cannot rate her highly enough. In fact all of her colleagues at The Mortgage Brain have been a pleasure to deal with. Louise has not only saved me money (twice), she has given me knowledgable advice and a confidence in my next step. Anyone that deals with her will be in very safe hands. When it comes to renewal time, there is no one else I will deal with.

8 ottobre 2024
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Risposta di The Mortgage Brain

Hi Louis, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Louise and the team. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

Valutata 5 stelle su 5

I have had nothing but a wonderful…

I have had nothing but a wonderful experience with the mortgage brain, this would be all thanks to Louise onn who has been absolutely fantastic and helped me every step of the way with my first buy and was very patient, understanding and helpful. Would recommend to anyone without hesitation!!!

2 settembre 2024
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Risposta di The Mortgage Brain

Hi Tom, Thank you for leaving us a review, we are thrilled you had a great customer experience with us. We will pass your thanks onto Louise. We very much appreciate your feedback, Kindest regards, The Mortgage Brain.

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