The Gym Group - Reading West Recensioni 38

TrustScore 3.5 su 5

3,3

Reading Retail Park Oxford Road, RG30 1PR Berkshire, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Rachel Rose at Reading West is very friendly and approachable, giving good constructive advice when training. She is also a good instructor and motivates you in class sessions. Only moan about Readin... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The Gym is a welcoming place - helped by personal trainer, Emily! I wouldn't have kept going to a gym if it was on my own but having regular sessions there, I've got to know other members and traine... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

There are under 16 year old teens running around everywhere, one ran past me as I was doing flat dumbbell chest press and I dropped the weights on my chest as a kid barged past, hitting my head... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

My time has and still is good at the gym group I mind my business and workout and leave but for some reason I’ve had a email about me “conducting personal training” and have no clue where this has com... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Palestra
  2. Palestra e centro fitness
  3. Corsi di fitness

Scritti dall'azienda

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Informazioni di contatto

  • Reading Retail Park Oxford Road, RG30 1PR, Berkshire, Regno Unito

3,3

Nella media

TrustScore 3.5 su 5

38 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Do they select customer based on anything?

Reading West. My wife and I have been there a couple of times, rang and the doorbell and nobody ever answered. Today we asked a customer who was leaving if there was any staff in. He was kind and went to call someone. This person came out the door and told us it was her first day but that she called her manager and he would be with us shortly. We were left outside. Nobody offered to come in and take a look at the place as we waited. After 30 minutes waiting outside we left. They probably didn’t want us as customers

5 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Friendly staff available to help

Aaron an other members of staff at the gym are very approachable and can offer some great advise without work outs and anything your unsure of.. Very knowledgeable and have many years experience.. The Gym is pretty big and has a lot of facilities for all your exercise needs..

10 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

A 6:30am class on Mon&Tues

A 6:30am class, one of best class.
Thank you both Ernie & Jackie for your continued support to this class.
You're both deserve 5 stars!!!
For me & my wife this is how we should start our day, if you have an opportunity .Felt much more energised and motivated
Keep moving🏋️‍♂️🤸

24 settembre 2024
Non scritta su invito
Valutata 2 stelle su 5

Some rude staff, Unsafe and Unclean environment.

There are under 16 year old teens running around everywhere, one ran past me as I was doing flat dumbbell chest press and I dropped the weights on my chest as a kid barged past, hitting my head as I was mid exercise.

The toilets are honestly disgusting, sinks with tissue in them, doors for lockers broken, I came with a friend and these older men decided to stare at us very creepily throughout the workout at then they saw which locker my friend put his stuff in and one of them smashed the locker door in.

Most of the staff are lovely, kind and want to help, there's a few that are very rude and it's clear that they don't want to work there.

5 marzo 2024
Non scritta su invito
Logo di The Gym Group - Reading West

Risposta di The Gym Group - Reading West

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Reading West is made aware of your thoughts.

Valutata 3 stelle su 5

My time has and still is good at the…

My time has and still is good at the gym group I mind my business and workout and leave but for some reason I’ve had a email about me “conducting personal training” and have no clue where this has come from? As I don’t know anyone from my gym let alone PT anyone?

27 febbraio 2024
Non scritta su invito
Logo di The Gym Group - Reading West

Risposta di The Gym Group - Reading West

Thanks so much for your feedback, Jay. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.

Valutata 5 stelle su 5

Amin is a great PT at GYM West Reading.

Amin is a great PT at GYM West Reading.
All the staff are very helpful and there is a great atmosphere.

20 febbraio 2024
Non scritta su invito
Logo di The Gym Group - Reading West

Risposta di The Gym Group - Reading West

Thanks so much for your feedback, Ryan Patey. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.

Valutata 5 stelle su 5

Oxford Road Reading .

Been a member of Oxford Road, Reading Gym for almost a week now. Been lots of times for workouts and to a class.
Staff members all really friendly and helpful , gym clean and all equipment working perfectly.
Thanks for making me feel welcome 😊

11 agosto 2023
Non scritta su invito
Logo di The Gym Group - Reading West

Risposta di The Gym Group - Reading West

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Valutata 1 stelle su 5

Staff are rude

Staff are rude, don’t say hello, stare and give rude looks. Especially the manager.
Reading west gym.

30 luglio 2023
Logo di The Gym Group - Reading West

Risposta di The Gym Group - Reading West

Thanks so much for your feedback, Abel. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Valutata 5 stelle su 5

great gym

A really great gym with a lot of clean equipments,
it gets crouded at times, but thats understandable, also you could use the app to avoid those times.

I have been using it for 6 months.
I would recommand.

14 giugno 2023
Non scritta su invito
Logo di The Gym Group - Reading West

Risposta di The Gym Group - Reading West

Thank you for your review!

Valutata 5 stelle su 5

The Gym is a welcoming place

The Gym is a welcoming place - helped by personal trainer, Emily! I wouldn't have kept going to a gym if it was on my own but having regular sessions there, I've got to know other members and trainers. ALL are friendly and always willing to help if you can't work out how to do something.

19 aprile 2023
Non scritta su invito
Logo di The Gym Group - Reading West

Risposta di The Gym Group - Reading West

Hi there, thank you for your feedback.

Valutata 5 stelle su 5

Lovely friendly gym...staff great and…

Lovely friendly gym...staff great and always on hand to help/assist if needed...lots of space and good quality equipment...and a punch bag!

10 aprile 2023
Logo di The Gym Group - Reading West

Risposta di The Gym Group - Reading West

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 2 stelle su 5

Meh. It’s fine I guess

I come to this gym because it is close to where I live, has good opening hours and lots of equipment, which means even at very busy times I rarely have to wait long to use anything. There are some issues at this gym which make me consider whether I want to continue with this gym. The staff (if they are present which is not often) aren’t particularly friendly on the whole, and don’t maintain the gym they well so there are often weights left lying around/put in incorrect places. The people that frequent this gym are mostly males who can be loud and obnoxious, which may be intimidating if you are new to the gym or a woman. Some of them appear to travel in packs, too. Finally a real gripe of mine is that there seems to be no enforcement of the use of locks on lockers, so most lockers are full of people’s things and closed without a lock, meaning it takes ages of opening countless lockers to find one that’s empty. Perhaps a coded locker system would be more appropriate so that people can store their things safely and conveniently. I won’t leave this gym as it’s the most convenient option, but I don’t love coming here which is a shame.

23 febbraio 2023
Logo di The Gym Group - Reading West

Risposta di The Gym Group - Reading West

Thank you for taking the time to provide us with feedback regarding your experience at The Gym Group Reading West. We appreciate your comments and would like to address your concerns.

We are glad to hear that you find this gym convenient with good opening hours and lots of equipment. However, we apologize for any negative experiences you may have had with our staff. We will pass your concerns to management, to be taken on board.

We understand your frustration with weights left lying around and put in incorrect places and we will continue to encourage members to follow the membership rules. Regarding the behavior of other members, we apologize for any discomfort this may have caused you. Our main aim is to make all feel safe and comfortable at our gyms.

We also appreciate your feedback regarding the locker situation. We will work to ensure that our guests are aware of the importance of using locks on their lockers.

We are committed to improving our gym and providing the best possible experience for all of our members. We hope that you will continue to use our gym and that you will see improvements in the near future, however, would kindly ask you to reach out to us so we can further investigate your concerns at reviews@thegymgroup.com.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più