The Gym Group - Oldham Recensioni 89

TrustScore 2.5 su 5

2,6

Corner of Manchester Road and Drury Lane, OL9 7NG Greater Manchester, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Lovely gym! Great gym to be at. The staff are really friendly & accommodating. Having no confidence starting out to finding my feet due to the size, equipment & staff. They have and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Top marks to Gillian, co-manager at Oldham. After experiencing a freak accident (lost my balance while tying my shoelace on the back of a machine), she drove me to Royal Oldham Hospital, organised a p... Leggi di più

Valutata 1 stelle su 5

Don't bother paying extra for the flavoured water , out of 6 attempts over 2 weeks to get in only was available once . Also no cleaning products or tissue etc to clean before or after use . Overall... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

First they put prices up, then they charge £5 admin fee to change tariff, and then they charge me full tariff anyway for the month. Just because you have it in small print, doesn’t mean it’s ok. Thiev... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Palestra
  2. Palestra e centro fitness
  3. Corsi di fitness

Scritti dall'azienda

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Informazioni di contatto

  • Corner of Manchester Road and Drury Lane, OL9 7NG, Greater Manchester, Regno Unito

2,6

Scarso

TrustScore 2.5 su 5

89 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

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Valutata 1 stelle su 5

Absolutely poor service and causing…

Absolutely poor service and causing inconvenience to members. Tried to cancel membership and it requires you to cancel the debit card from you bank account. I don’t see the point of having the option to cancel membership on the app then. Quitting as Gym equipment is poor and location is very poor.

14 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Been going to this guy years since it…

Been going to this guy years since it first opened I payed a full 12 months up front and was in an accident i tryed to get my money back they said they don’t do that i told them I have to learn to walk again they said show me evidence and we will refund you I did they still will not entertain me so I’m on 11 different meds and I’ve told them this so anything happens to me i tryed to tell them

12 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Horrible experience.

Gym wise its decent but today i recieved a parking fine from the gym group oldham as i went twice within space of 3 hours. This is honestly shocking, i have underlying health issues due to which sometimes i cannot complete a workout but i still try my best so later when i felt a little better i decided to go back to complete my workout. I am a paying customer i should be able to go to the gym as many times and whenever i can or want as its a 24 hours gym, so to recieve a fine for using the gym twice is so shocking. I will be cancelling my membership and moving to a different gym.

23 aprile 2025
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Valutata 5 stelle su 5

Top marks to Gillian at Oldham

Top marks to Gillian, co-manager at Oldham. After experiencing a freak accident (lost my balance while tying my shoelace on the back of a machine), she drove me to Royal Oldham Hospital, organised a porter and ensured that I was registered with A&E before returning to the gym. This was way beyond the call of duty. She and Josh also kept watch over my car until I could get it moved, after I was admitted with a fractured forearm and hip. Fantastic member service all round.

17 marzo 2025
Non scritta su invito
Valutata 3 stelle su 5

Decent gym but could be sooooo much better

What all going great and then they changed the benches. Why change the benches? The new ones are terrible. Also needs another smith machine and maybe sort the squat rack out. Whoever put it together was a bit daft and put it all together wrong. Some of the equipment is now passed its sell by date. Hope they don't change it for things not fit for purpose. We shall see.

19 novembre 2024
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Valutata 1 stelle su 5

Thieves! Joining Pure Gym instead!

First they put prices up, then they charge £5 admin fee to change tariff, and then they charge me full tariff anyway for the month. Just because you have it in small print, doesn’t mean it’s ok. Thieves. Your extra £10 that you sneakily took from me, will be felt through cancellation and further negative reviews on all platforms.

5 novembre 2024
Non scritta su invito
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Risposta di The Gym Group - Oldham

Hello Naz, So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Valutata 1 stelle su 5

My partner went for an interview today…

My partner went for an interview today for a role within your establishment to which he was made to feel degraded, not worthy enough to work for ure company and was made to feel like he would not get a job in any gym, the manager in charge is an absolute disgrace to your establishment and as a manager myself i find it absolutely disgusting how you can make an interviewee feel that way
Please avoid this establishment at all costs and I will be writing a letter of complaint

2 agosto 2024
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Risposta di The Gym Group - Oldham

Hello John, So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Valutata 1 stelle su 5

Don't bother paying extra for the…

Don't bother paying extra for the flavoured water , out of 6 attempts over 2 weeks to get in only was available once .
Also no cleaning products or tissue etc to clean before or after use .
Overall rubbish service 😑.
Been to smaller gyms and never have this problem .

14 luglio 2024
Non scritta su invito
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Risposta di The Gym Group - Oldham

Hi there! Thank you for your review.

Our team works with our suppliers to ensure all the machines are safe to use and in the best conditions.

We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have this fully working as soon as possible.

Thank you again for your review. We will use this to further improve the experience in our gyms.

Valutata 2 stelle su 5

The gym Group in Oldham.

The gym Group in Oldham.. tried 7 or 8 treadmills, they rattle, bang really loudly when you run, the belt sticks and one emergency stopped twice whilst I was mid run for no reason. took me 20 minutes of trying different treadmills before I gave up, told the staff member and then just left.

15 aprile 2024
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Risposta di The Gym Group - Oldham

Thanks so much for your feedback, Dean. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Oldham is made aware of your thoughts.

Valutata 1 stelle su 5

Just had an email from The Gym Group

Just had an email from The Gym Group, saying that their prices are going up at all well and God, but I cancelled my subscription. Well I thought I had June 2022. I’ve only just realised today that I have still been paying it all that time not knowing because I do not do Internet banking. It was only because I got an email saying that I was still a member which I was puzzled about, so I’ve just rang and apparently there’s not one thing they can do even though all the lockdown I paid full membership when offered to pay less and I did not go to the gym because I thought everyone is struggling. I will carry on pain and this is a gratitude you get, it’s ridiculous I’ve paid it nearly 2 years and all the woman could say on the phone I can cancel it today. Nothing about a refund shocking really I wish I had cancelled it but it was in lockdown now. Will definitely not be going back there again

20 marzo 2024
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Risposta di The Gym Group - Oldham

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Valutata 1 stelle su 5

Punch bag has been down for almost a…

Punch bag has been down for almost a month.

1 agosto 2023
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Risposta di The Gym Group - Oldham

Thanks so much for your feedback, Aamir Ali.

We will raise this with the manager to see if they have a repair date.

Please feel free to contact us at reviews@thegymgroup.com

Valutata 2 stelle su 5

OLDHAM

Decent gym, good equipment, only downside. They only have 1 punch bag, some days I don’t get a chance to go on it. Currently punch bag has been out of use due to a broken bracket. They take very long to fix (been a couple of weeks)

7 agosto 2023
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Risposta di The Gym Group - Oldham

Thanks so much for your feedback, Martin Haad. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Oldham is made aware of your thoughts.

Valutata 5 stelle su 5

Lovely gym

Lovely gym!

Great gym to be at. The staff are really friendly & accommodating.
Having no confidence starting out to finding my feet due to the size, equipment & staff.

They have and continue to be extremely helpful, if anyone has an issue they’re quick on the ball to solve the problem.

Gary, Sophie, Lisa, Craig, Ronan, Aiden, Maj & Connor.
Dream team!

Thanks for keeping the gym clean , tidy and efficient for everyone to use.

Classes are brilliant, each trainer is extremely accommodating to each individual need. Thanks for making us feel comfortable!
X

6 aprile 2023
Non scritta su invito
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Risposta di The Gym Group - Oldham

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Valutata 3 stelle su 5

The men's toilets have had no hand soap…

The men's toilets have had no hand soap dispenser for 2 months now. I have reported it and was told it would be sorted the following week, to date nothing has been done to replace it. The variety of machines is outdated.

5 aprile 2023
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Risposta di The Gym Group - Oldham

Thanks so much for your feedback, Mr Gittens. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Oldham is made aware of your thoughts.

Valutata 5 stelle su 5

Great and friendly gym

Place is spotless, staff are friendly and helpful. Even the PT's will help if they see you struggling or gice you advice without signing up to them because they'd rather you do your workout right than wrong and not see changes. Manager Gary let's on every morning Sophie and Lisa always give a smile and a wave. Equipment is spot on and plenty of room between them. Treadmills out of date and some broken down so need replacing but other than that, great gym, great people and I'm there everyday before work

5 aprile 2023
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Risposta di The Gym Group - Oldham

Hi there, thank you for your feedback.

Valutata 5 stelle su 5

Clean and tidy! Definitely recommend

Clean, tidy gym and a credit to The Gym Oldham manager Gary, who I see actively keeping the Gym the way it should be and going out of his way to help people. Own experience with PT Ronan is a very positive one, brilliant at what he does and definitely recommend.

5 aprile 2023
Non scritta su invito
Logo di The Gym Group - Oldham

Risposta di The Gym Group - Oldham

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Valutata 5 stelle su 5

Amazing gym!

Amazing gym!! Never been so clean, well kept and friendly since Gary took over. Been going for years now and all the staff are so approachable and helpful, no judgements, just everyone trying to be a better version of themselves! If you're worried about coming to this gym then don't be! I travel the country with my job so have tried quite a few different ones and this one is by far the best 👌

5 aprile 2023
Non scritta su invito
Logo di The Gym Group - Oldham

Risposta di The Gym Group - Oldham

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

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