The Gym Group - Hinckley Recensioni 25

TrustScore 3.5 su 5

3,7

25 Hawley Road, LE10 0PR Hinckley, Leicestershire, GB


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Scopri cosa dicono le persone

Valutata 3 stelle su 5

This gym looked very good on first apperances, there is plenty of equipment, good space, kept at a decent temperture, however it is highly oversubscribed in my opinion. There never seems to be a r... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Started with The Gym Group when it opened in December. Fantastic facilities and knowledgable friendly staff. I’ve signed up with a personal trainer (Matt Palk) who has been brilliant and keeps me moti... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hinckley Gym Group has been open for nearly 2 years & I must say that it is kept clean & tidy as the day it opened. This must be down to Jack the GM, it shows his passion & pride in his work. He i... Leggi di più

Valutata 5 stelle su 5

This is a great gym. The staff especially Jack & Jake are friendly helpful and hard working. They muck in with the cleaning as well as taking classes and helping anyone who needs it. It can get busy a... Leggi di più


Dettagli dell'azienda

  1. Palestra
  2. Palestra e centro fitness
  3. Corsi di fitness

Scritti dall'azienda

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Informazioni di contatto

  • 25 Hawley Road, LE10 0PR, Hinckley, Leicestershire, Regno Unito

3,7

Nella media

TrustScore 3.5 su 5

25 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

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Valutata 5 stelle su 5

Great advice and help

Really friendly gym. Been going for a couple of years but recently signed up to do strength training sessions with Emma, and it’s been a fantastic experience. It’s been great to see progress, and the advice given has been really helpful.

25 aprile 2026
Non scritta su invito
Valutata 2 stelle su 5

There just isn’t enough equipment to go around

There just isn’t enough equipment to cope with peak times. Having 103 people in the gym and one leg extension machine is poor.
I am going to have to go elsewhere after being here since it opened :( I spend half my work out waiting to get on things and feeling stressed.
The staff are lovely and proactive, but are up against it with equipment vs numbers and January joiners.

3 febbraio 2026
Non scritta su invito
Valutata 2 stelle su 5

Hinckley gym, dirty vomit fest

Hinckley gym, over a year ago this was an impressively clean gym, immaculate even. Not so much lately, dust bunnies on the floor, gunky showers. Changing rooms often messy (largely the fault of immature members sadly).
Today though arrived just before 9pm, there was vomit all over the floor in the mens changing room, reported this through the app, an hour later it was still there. Called the number on the wall and spoke to someone, left at 10.48 and it was still there.
This would’ve been walked all through the premises in this time, everyone putting their drink bottles on the floor, then on the fountain, touching the bottles then equipment. Hope for your sake this isn’t winter vomiting bug because leaving it that long you’ll be liable should there be an outbreak associated with this.
I’ll be letting environmental health know.
Not your fault it happened, but never should be left as long as that. Poor show

26 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

This is a great gym

This is a great gym. The staff especially Jack & Jake are friendly helpful and hard working. They muck in with the cleaning as well as taking classes and helping anyone who needs it. It can get busy and yes I do agree that some people sit on the machines unnecessarily instead of getting on with their work outs but that is not the staffs fault. I say well done Jack on keeping a lovely clean friendly environment. It is value for money too.

24 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

So unprofessional

I was happy with this gym until I spoke with staff there to ask why my pin had been blocked. I was completely unaware that my pin had been used by someone else, and I had previously had a conversation with staff to make them aware of this. I was told my pin would be unblocked, only to later on that day receive an email to say my membership had been cancelled. I will be raising this with management because it is completely un called for, when I had spoken to a staff member. I understand there are rules, but I spoke to staff to explain I had not given out my pin, and I thought they understood and led me to believe my pin would be reinstated. Really unprofessional and im angry to say the least.

24 settembre 2024
Non scritta su invito
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Risposta di The Gym Group - Hinckley

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Valutata 5 stelle su 5

Well Done, Jack, at Hinckley Gym Group

Hinckley Gym Group has been open for nearly 2 years & I must say that it is kept clean & tidy as the day it opened.
This must be down to Jack the GM, it shows his passion & pride in his work. He is very welcoming, encouraging, & gives you motivation.
It's nice to see him on the gym floor, taking classes & even cleaning. He certainly sets high standards.
I enjoy his classes, he makes them challenging but makes it fun& motivates you as hes always explaining the exercise , with a good banter.
Well done Jack, you make it a pleasure to use your gym. Thank you.

17 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

not open at all boxing day. 8-12 on the 27th?! SILLY

not open at all boxing day. open the 27th 8am til modday.. lets see the fun to be had in there today eh! .. 2 many people cram un here, way too many vain people taking 3 times the length of time on each machine posting selfies.
should be a rule on selfies coz i for one dont wanna be in the background of 3 tik tok videos
im rejoining a local, better gym after the new year and the offers are all on
list of faults -
the vanity is unreal - phones galore !
the shower 'room' - wow!!
noone moves off machines. sit there on phones or taking MORE pics of themselves
staff are like 12, only interested in helping their friends or the 'fit lycra girls'
open 24 hours my ar*e!

27 dicembre 2023
Non scritta su invito
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Risposta di The Gym Group - Hinckley

We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 3 stelle su 5

Too crowded

This gym looked very good on first apperances, there is plenty of equipment, good space, kept at a decent temperture, however it is highly oversubscribed in my opinion.
There never seems to be a reasonable time where there is less than 25 people in the gym at one time, it is common to see 40+ there according to the app. You can never get on the equipment you want and it becomes frustrating. Pair that will people just sitting on their phones and the problem is worse.

This gym needs to cap the number of members it allows at any one time.

25 giugno 2023
Non scritta su invito
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Risposta di The Gym Group - Hinckley

Thank you for taking the time to leave us a review.

We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours.

We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits.

https://www.thegymgroup.com/gym-busyness/

We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Valutata 2 stelle su 5

PUT YOUR PHONES AWAY.

The place is very clean with a good range of machines, free weights are a bit light.
But the thing that’s most annoying is everyone has their phones out either texting between sets (taking longer if you’re waiting ) or making videos.I value my privacy and don’t want to appear on someone’s else’s story. just do your workout.

9 giugno 2023
Non scritta su invito
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Risposta di The Gym Group - Hinckley

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hinckley is made aware of your thoughts.

Valutata 3 stelle su 5

poor air circulation / tiny as can be…

poor air circulation / tiny as can be changing area

7 maggio 2023
Non scritta su invito
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Risposta di The Gym Group - Hinckley

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hinckley is made aware of your thoughts.

Valutata 2 stelle su 5

2 days in and ive left because NO AIR CON where cardio is and a rude response when asked about

switched gyms as mine opens later in the morning now and i need a 6am workout weekdays.

great gym, like the atmosphere here even with my earphones on and in my own little world its nice !
great car park. easy access whenever i feel like going ( no making sure gym is open ! )

FAULTS - air con needs to be on constantly tho..
ITS SO HOT in there, u can smell people and theres literally no air when on the treadmill for two days in a row so i ask what the hells going on!
The air con is on at 20 where the weights are ( not my area )
and NOT ON AT ALL where cardio is.
it feels horrible in there.

also Jack is the member of staff today who was really rude, sniggered and stated well noone else has complained luv, its a glass building u know !
you are a gym that people pay good money to come too it should be well ventilated
Please sort air con, 49 sweaty bodies and not one of the 2 air con units near cardio is even on ! you are a new gym it should be lovely and comfortable in there not muggy and smelly

please let me know when it is working properly so i can return

24 maggio 2023
Non scritta su invito
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Risposta di The Gym Group - Hinckley

Thanks so much for your feedback, Mary. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hinckley is made aware of your thoughts.

Valutata 5 stelle su 5

The best gym I’ve ever been

The best gym I’ve ever been, the guys here are so helpful. I’m recommending Matt Palk as a person trainer, he knows what he is doing.

25 aprile 2023
Non scritta su invito
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Risposta di The Gym Group - Hinckley

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 5 stelle su 5

welcoming staff and great gym experience

Very friendly and welcoming staff, especially Jake who is always happy to help explain any machinery and is a very friendly face in the gym, plenty of equipment to choose from and even at busy times you can get a good workout in! And 24/7 which is a massive bonus.
Overall one of the best gyms in Hinckley!

25 aprile 2023
Non scritta su invito
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Risposta di The Gym Group - Hinckley

Hi there, thank you for your feedback.

Valutata 5 stelle su 5

Thanks so much to all at the gym group…

Thanks so much to all at the gym group HInckley for reinventing my passion for fitness & wellness

Special thanks to Matt my PT, Jake , Nadine, Jacko who I think is the boss man! I’m highly satisfied with this gym & am a proud member!!

6 aprile 2023
Non scritta su invito
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Risposta di The Gym Group - Hinckley

Josef Yates - thank you for taking the time to leave us a review. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

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