The Gym Group - Hamilton Recensioni 68

TrustScore 3 su 5

2,8

Unit 3 Palace Grounds Retail Park Palace Grounds Road, ML3 6AD Hamilton, GB


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Valutata 4 stelle su 5

The gym is always well stocked plenty of machines , clean and tidy. Only down side is it is full of school kids that don’t use lockers so difficult to have area to change, also people hog the machi... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Make there own rules uo as the go along would stay clear this gym manger couldn't run bath never mind a gym staff won't help u with anythng all think there cut above you equipment is old broken... Leggi di più

Valutata 3 stelle su 5

Lots of things to like but the condition of treadmill's is now becoming an issue as this is mainly what I use. Lots of treadmill's all run at different speeds when on same speed setting & more of them... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Joined the gym group in June, been loving the classes! So far my favourites have been LBT and boot camp with Erin. Erin was super helpful and motivated us during the class. Also started with Erin for... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Palestra
  2. Palestra e centro fitness
  3. Corsi di fitness

Scritti dall'azienda

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Informazioni di contatto

  • Unit 3 Palace Grounds Retail Park Palace Grounds Road, ML3 6AD, Hamilton, Regno Unito

2,8

Nella media

TrustScore 3 su 5

68 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

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Valutata 2 stelle su 5

Far to busy

The Gym is great faculties wise not much they don’t have to be fair for Al body parts it’s clean the PROBLEM is it’s far to busy and most of the young ones hanging about on phones or just talking holding up the machines these commercial gyms are 💩 problem is they have killed. OST old school gyms where the people just wanted to train! Car parks mobbed aswell and it’s never quiet from a buisness point of view it’s a win win but training it’s terrible
I sent an email well over a week ago and still no response kind of says it all avoid this gym!

18 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Make there own rules uo as the go along…

Make there own rules uo as the go along would stay clear this gym manger couldn't run bath never mind a gym staff won't help u with anythng all think there cut above you

equipment is old broken and outdated
lockers are all broken showers are
bogging toilets always overflowing stinking overflowing with teenagers in groups of 5 uo sitting on machines playing on there phones so you cany use nothing atal staff don't care gym shambles member ship creep up every 2 months 1.99 added on wen joined was 18.99 its now ant 25.99 been no upgrades in gym thtt anyone wanted bought stepper and a ski machine and benches tht everyone complained about say members need pay for machines tht no one wanted any games you play win prizes staff doesn't let anyone play n splits prizes between them it's total shambles

4 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

DO NOT USE THIS GYM

DO NOT USE THIS GYM. This company employees absolutly disgusting people to work for it. They are vile bullies and the company covers there horrible acts up. The hamilton gym in specific is the worst with absolutly disgusting staff working here. They should be sacked. SICK DISGUSTING GYM

25 novembre 2024
Non scritta su invito
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Risposta di The Gym Group - Hamilton

Thanks so much for your feedback, Duggy. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Valutata 1 stelle su 5

What a sick company

What a sick, disgusting company who employee absolutly terrible staff and then try cover up any complaints. The staff at Hamilton, south Lanarkshire branch are disgraceful people and workers, they bullie customers and when a complaint is made it is covered up because these peolple are corrupt scum. This is a sick company and there is many better gyms to give your money. What a disgusting place with disgusting people.

2 dicembre 2024
Non scritta su invito
Logo di The Gym Group - Hamilton

Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Valutata 2 stelle su 5

The membership is no longer a “budget…

The membership is no longer a “budget gym” price. The toilets are howling, showers are constantly freezing. Most of the older staff are too concerned about looking cool, opposed to actually serving purpose, kicking about in wee cliques. The equipment is honestly so dated & broken…the 2 bench’s with stands for the barbell are both bent, as is the shoulder press machine which really messes up your form. They also keep shutting for maintenance but open back up with nothing changed & the door key pads are constantly broken. The signal is so poor that using the app QR code scanner isn’t really practical either. All in all, the place used to be brilliant but between the state of the place, recent double price increases & the worn down material. It’s a total dive & we all left as a result.

5 agosto 2024
Non scritta su invito
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Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hamilton is made aware of your thoughts.

Valutata 5 stelle su 5

I really like the gym

I really like the gym, very big, spacious, many exercise machines, calm atmosphere and many visitors, the best gym I have visited.

9 febbraio 2024
Non scritta su invito
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Risposta di The Gym Group - Hamilton

Thanks so much for your feedback, Petro Leferovych. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Hamilton is made aware of your thoughts.

Valutata 5 stelle su 5

Amazing experience today again

Amazing experience today again: thank you to the Gym group in Hamilton!
Erin’s class was superb and the whole gym is spotless 💪💥 thank you, guys!

11 dicembre 2023
Non scritta su invito
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Risposta di The Gym Group - Hamilton

Thanks so much for your feedback, Nadya Wilson. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.

Valutata 1 stelle su 5

Avoid if possible!!! If you're thinking about joining this gym seriously consider if you want to be sitting in a pool of some sweat and freaks making pictures while you work out

As you cancelled my subscription without informing me and giving a notice, I request to receive a full refund!!!!

I barely used the gym facilities as there is not enough space, no AC, the toilets are dirty, and the smell is horrible.

All the equipment is full of dust and sticky as nobody clean them.
Some people, when they pass by you are stinking because of hygiene reasons. And it's disgusting to use the weights or the machine after them as the smell is still there.
There were some guys who were freak hiding in conrners and were making pictures to the girls 🍑 when training.

2 agosto 2023
Non scritta su invito
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Risposta di The Gym Group - Hamilton

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Valutata 1 stelle su 5

My locker was broken into at the…

My locker was broken into at the Hamilton gym, and while I was exercising my credit cards where being used to obtain over £3000 with of goods and cash at the next door ATM and branch of Curry's.
I tried to speak to someone at Customer Services about CCTV on the site and was told you could only speak to them via on line contact form not over the phone, which I due completed and got an automated message saying I would be answered between 3 and 5 days. It is now 6 days later and I have not heard anything back. Clearly they do not care about incidents that happen to members in their premises. I spoke to staff in Hamilton the day after the theft, left details and i have not heard from them either. I have now cancelled my membership. I hope the Police have more success with them.

10 agosto 2023
Non scritta su invito
Logo di The Gym Group - Hamilton

Risposta di The Gym Group - Hamilton

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Valutata 5 stelle su 5

LBT and boot camp…

I have started Erin’s LBT and boot camp classes and they are great!! They really push you and get your heart racing! 10/10 would definitely recommend.

29 luglio 2023
Non scritta su invito
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Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 5 stelle su 5

10/10 gym group hamilton!

Joined the gym group in June, been loving the classes! So far my favourites have been LBT and boot camp with Erin. Erin was super helpful and motivated us during the class. Also started with Erin for PT and feeling super confident in the gym now!😁

29 luglio 2023
Non scritta su invito
Logo di The Gym Group - Hamilton

Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 1 stelle su 5

Hamilton Gym unfit for purpose

Hamilton gym is employed by lying management who allow staff to bring their dogs and children into the gym and onto the floor. The equipment is sub par and uneven unsteady and some machines have metal parts broken leading to sharp snares that can easily rip someone's hands and skin. The lockers are almost all unusable bent broken and unlockable and the level of hygiene (including the aforementioned animals alowed in the gym! Is disgusting. Management are too busy working out or talking to bother about the facilities

1 maggio 2023
Non scritta su invito
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Risposta di The Gym Group - Hamilton

Thanks so much for your feedback, scott. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Valutata 5 stelle su 5

Great gym

Great gym! Awesome classes from Craig N! Very helpful and motivational! Would recommend

19 maggio 2023
Non scritta su invito
Logo di The Gym Group - Hamilton

Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 5 stelle su 5

Staff are so friendly and helpful and…

Staff are so friendly and helpful and classes are great!

2 giugno 2023
Non scritta su invito
Logo di The Gym Group - Hamilton

Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 5 stelle su 5

Staff are very helpful

Staff are very helpful and always proactive, thanks to Darren, he is always on hand to help out whenever there may be an issue.

1 giugno 2023
Non scritta su invito
Logo di The Gym Group - Hamilton

Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 5 stelle su 5

Great gym

Great gym, clean space and staff are really helpful. Would definitely recommend.

2 giugno 2023
Non scritta su invito
Logo di The Gym Group - Hamilton

Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 5 stelle su 5

Brilliant Gym

Equipment in good condition, staff knowledgeable and approachable. A good selection of both cardio and resistance machines available alongside free weights. Great monthly price for what is available.

22 maggio 2023
Non scritta su invito
Logo di The Gym Group - Hamilton

Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 5 stelle su 5

great gym & very supportive staff.

1 giugno 2023
Non scritta su invito
Logo di The Gym Group - Hamilton

Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 5 stelle su 5

Great gym & classes

31 maggio 2023
Non scritta su invito
Logo di The Gym Group - Hamilton

Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 5 stelle su 5

The staff are all very friendly and…

The staff are all very friendly and helpful. I have managed to build confidence within in the gym thanks to their assistance. The weights area is well kept and the gym has a great atmosphere

1 maggio 2023
Non scritta su invito
Logo di The Gym Group - Hamilton

Risposta di The Gym Group - Hamilton

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

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