The Gym Group - Burnley Recensioni 109

TrustScore 4 su 5

4,0

Accrington Road, BB11 4AS Lancashire, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had an amazing experience training with Baran. The amount of patience and knowledge this man has is truly exceptional. He helped me make some actual improvements and reach my goals. Being quite ne... Leggi di più

Valutata 1 stelle su 5

Horrible I’ve recently been a member and been given a code through my emails however as I’ve put my email and code to log in to activate my account it says “error in password or email”. I have contact... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Gillian Ndemaze - what an amazing energy she has! Always a pleasure to speak with! Always on point with motivating people around her! Love her vibe, always makes everybody smile and is very welcoming!... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I booked a gym class for 10 o’clock and I got here at 10pm since I had to defrost my car. I headed straight into the gym and it was 10:02 the class was only just starting their warm ups I walked in an... Leggi di più


Dettagli dell'azienda

  1. Palestra
  2. Palestra e centro fitness
  3. Corsi di fitness

Scritti dall'azienda

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Informazioni di contatto

  • Accrington Road, BB11 4AS, Lancashire, Regno Unito

4,0

Molto buono

TrustScore 4 su 5

109 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Training sessions

I had an amazing experience training with Baran. The amount of patience and knowledge this man has is truly exceptional. He helped me make some actual improvements and reach my goals.
Being quite new to the gym, he guided me through every step of the training programme, making sure I was comfortable with the exercises and pushing myself to the max. Highly recommended working with him :)

14 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Not allowed into the gym class for being 2 minutes late

I booked a gym class for 10 o’clock and I got here at 10pm since I had to defrost my car. I headed straight into the gym and it was 10:02 the class was only just starting their warm ups I walked in and I got turned away and told I couldn’t come in. I have been to so many other classes where people have come in half way through the warm up and still been allowed in. I have anxiety and was really nervous to even go to a gym class and to be turned away because I was 2 minutes late when the class hadn’t even begun. I was really upset and it’s really knocked my confidence of ever going to another gym class here. I can’t believe it

14 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Brilliant!

Brilliant gym - great atmosphere, good variety of equipment, very clean and tidy.
Liberty is fantastic! She is always welcoming and happy to help.

17 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent Gym

The gym is always kept nice and clean. The staff are all friendly and approachable if you need help. Liberty is a fantastic PT and goes above and beyond for her clients.

2 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Everytime I go into Burnley Gym Group a…

To Go or not to Go. Everytime I go into Burnley Gym Group a member of staff has an issue. I have mentioned this before they have their favourites and they have their back. Everyone should be treated the same. PT spend hours talking to one member so no other member feels comfortable approaching them. PT's turn a blind eye to what some members do whilst to others they are constantly on their back. It's like being back in the school playground where gossip is rife like an epidemic. If something happens outside the gym and they like the member that you have had difficulty with they will make your life difficult.
Never talk to anyone, keep yourself to yourself. Stories and gossip is made up about you, to the point you are intimidated and then don't feel like going to the gym.

Thanks Gym Group for making this a very very very rubbish sh***y experience.

The manager is the worst from the all of them,as a manager she needs a little more decorum instead of backing people she has a liking to

1 novembre 2023
Non scritta su invito
Logo di The Gym Group - Burnley

Risposta di The Gym Group - Burnley

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Burnley is made aware of your thoughts.

Valutata 1 stelle su 5

Horrible I’ve recently been a member…

Horrible I’ve recently been a member and been given a code through my emails however as I’ve put my email and code to log in to activate my account it says “error in password or email”. I have contacted the team and they are completely useless tried to email numerous times yet to no avail. Please reconsider getting a membership here. Ps the team told me to wait a few hours to activate it however I’ve waited 12 hours for this yet it does not work.

23 ottobre 2023
Non scritta su invito
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Risposta di The Gym Group - Burnley

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Valutata 1 stelle su 5

I Never Knew my Colour

It's weird how some PT allow their friends into a gym class as and when it suits them. Even if the class has been going on for 10 mins. Then when someone else comes along it's a no. Sometimes I feel its a colour thing. Maybe it is maybe it isn't. But it makes one feel like crap. Not all PTs just the odd one.

17 maggio 2023
Non scritta su invito
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Risposta di The Gym Group - Burnley

Thanks so much for your feedback, Isabella Khan. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Valutata 5 stelle su 5

I’ve been to many gyms over the years…

I’ve been to many gyms over the years as I work all over the country and I can honestly say the gym Burnley is one of the cleanest well looked after out of them all.
You can see the staff clearly care about this. They regularly put weights back where they belong when the members fail to. It is a pleasant atmosphere to train in. This obviously is also down to the members as well as staff who also seem to care about the cleanliness and condition of the gym.

21 aprile 2023
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Risposta di The Gym Group - Burnley

Hi there, thank you for your feedback.

Valutata 5 stelle su 5

Gillian Ndemaze

Gillian Ndemaze - what an amazing energy she has! Always a pleasure to speak with! Always on point with motivating people around her! Love her vibe, always makes everybody smile and is very welcoming! Keep up the good work Gillian! I would highly recommend Gillian as a personal trainer, I have enjoyed her workouts and she's offers nothing less than optimum motivation that being for weight loss or to muscle build ✅💯

14 marzo 2023
Non scritta su invito
Logo di The Gym Group - Burnley

Risposta di The Gym Group - Burnley

Thanks so much for your feedback, Syed Bokhari. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Burnley is made aware of your thoughts.

Valutata 5 stelle su 5

Danny is an amazing PT!!

21 febbraio 2023
Non scritta su invito
Logo di The Gym Group - Burnley

Risposta di The Gym Group - Burnley

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Valutata 5 stelle su 5

Gillian phalem is fantastic fountain of knowledge

Over all a Great gym, I love the new equipment, the music is however just terrible, but the staff are all so friendly & welcoming, I’ve been having PT sessions recently with Gillian Phalem & have been shown new better stronger ways to train with her

21 febbraio 2023
Non scritta su invito
Logo di The Gym Group - Burnley

Risposta di The Gym Group - Burnley

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Valutata 5 stelle su 5

Great gym with great atmosphere

20 febbraio 2023
Non scritta su invito
Logo di The Gym Group - Burnley

Risposta di The Gym Group - Burnley

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

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