The Gym Group - Bedford Recensioni 134

TrustScore 2.5 su 5

2,7

Unit 2A Alban Retail Park, MK42 0NW Bedfordshire, GB


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Valutata 1 stelle su 5

Very smelly, no air-conditioning at all, no windows to open. Felt very bad after trying session

Valutata 3 stelle su 5

Gym equipment was mediocre, they would up the membership but their would be no change in the quality of the equipment. Staff were fine, however a staff member called Maria, was rude and unapproachable... Leggi di più

Valutata 5 stelle su 5

The gym has started to do induction training sessions for 30 min (abit like a free PT session) and i would really like to thank Kamil. I have been going to his classes for a while now & he’s got... Leggi di più

Valutata 5 stelle su 5

I enjoyed my class and it was very insightful. Val was very helpful and patient showing us how to use different weights machines and that has given me confidence in using them. She also gave nutrition... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Palestra
  2. Palestra e centro fitness
  3. Corsi di fitness

Scritti dall'azienda

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Informazioni di contatto

  • Unit 2A Alban Retail Park, MK42 0NW, Bedfordshire, Regno Unito

2,7

Scarso

TrustScore 2.5 su 5

134 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

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Valutata 1 stelle su 5

I am new to the gym and my experience…

I am new to the gym and my experience was not good, I came with friends who are experienced to help guide me but the workers kept bothering me, especially the one with red hair and has tattoos she dint have good customer service and was very rude towards me specifically and kept targeting me while addressing the matter to my friend she was staring directly at me which felt assaulting

18 novembre 2025
Non scritta su invito
Valutata 3 stelle su 5

Gym equipment was mediocre

Gym equipment was mediocre, they would up the membership but their would be no change in the quality of the equipment. Staff were fine, however a staff member called Maria, was rude and unapproachable - unless you were a male or part of her PT group. The air conditioner would often leak onto my while using equipment. This was over my 2 years of using this gym.

12 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

WORST EXPERIENCE EVER

I have been going to this gym for 5to6 years never had any issues two weeks ago I left weights on the machine for the first time ever , staff where on site and could have asked me to put them back . 2 hours after I got home I get a message saying my member ship is cancelled not the best for rewarding LOYALTY

23 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Very good gym

Very good gym, the equipment is very helpful, quiet , safe changing room requiring code to enter. helpful staff members

7 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Induction sessions are a must!!

The gym has started to do induction training sessions for 30 min (abit like a free PT session) and i would really like to thank Kamil.
I have been going to his classes for a while now & he’s got to learn my strengths and weaknesses.
Using that, he tailored the induction to my personal needs to improve and push me further in my training.
He explained the techniques very well on all the machines we used & I strongly recommend these induction sessions- especially if you want to take your fitness to another level.
Thanks Kamil !

6 giugno 2024
Non scritta su invito
Valutata 2 stelle su 5

Need to improve the service.not enough…

Need to improve the service.not enough hygiene,floor is always sticky on the changing room,WiFi is completely bulshit I cannot hear only one song stop maybe thousands times,tissue or wipes are not any more so if people using then I need to use too but need to clean.so how can we clean the bench or equipment???

1 novembre 2023
Non scritta su invito
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Risposta di The Gym Group - Bedford

Thanks so much for your feedback, Rijve Ahmed. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well.
e apologise for any inconvenience caused due to the Wi-Fi not working properly as The Gym. Rest assured that this is something that is being worked on with improvements rolling out very soon.
With regards to cleaning, Robust cleaning and sanitising regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We are now going to start reducing the number of cleaning stations through the gym whilst still providing cleaning materials for those members who desire them to clean down kit.

Valutata 5 stelle su 5

Attended val’s kettlebell class this…

Attended val’s kettlebell class this morning for the first time. The exercises were varied and explained very well. Val made sure we all had adequate kettlebells for our ability and it was loads of fun. Val is very attentive and knowledgeable

31 maggio 2023
Non scritta su invito
Logo di The Gym Group - Bedford

Risposta di The Gym Group - Bedford

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 4 stelle su 5

Great equipment available

Great gym, great facilities but the hygiene has fallen. No sprays available like there used to be which means equipment and stations are sweaty!

11 maggio 2023
Logo di The Gym Group - Bedford

Risposta di The Gym Group - Bedford

Hi, hope you are well.

Robust cleaning and sanitising regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products.

We are now going to start reducing the number of cleaning stations through the gym whilst still providing cleaning materials for those members who desire them to clean down kit.

Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero.

We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.

Valutata 1 stelle su 5

only cold water!!

only cold water!!! no chance to make a shower after....

10 maggio 2023
Non scritta su invito
Logo di The Gym Group - Bedford

Risposta di The Gym Group - Bedford

Hi Mihai, thank you for your review. So we can further address your concerns, please email us at reviews@thegymgroup.com.

Valutata 2 stelle su 5

Half of changing room lockers are not…

Half of changing room lockers are not functional.
Sanitation is questionable - hand wash not restocked in the toilets on a number of ocassions which raises the question of pissy/shi**y equipment and cross contamination.
Faulty equipment or not installed properly.
Placement of equipment doesn't make workouts efficient.

3 maggio 2023
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Risposta di The Gym Group - Bedford

Thanks so much for your feedback, Hassan. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Bedford is made aware of your thoughts.

Valutata 4 stelle su 5

It’s a great place to train

The gym has a good crowd with a friendly atmosphere and the facilities are good.

26 aprile 2023
Non scritta su invito
Logo di The Gym Group - Bedford

Risposta di The Gym Group - Bedford

Thanks so much for your feedback, Dan Norman. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Bedford is made aware of your thoughts.

Valutata 5 stelle su 5

Great fit pump class

Great fit pump class. Amy has lots of energy and motivates everyone. It is intense, tough and very enjoyable. Well done Amy

26 aprile 2023
Non scritta su invito
Logo di The Gym Group - Bedford

Risposta di The Gym Group - Bedford

Hi there, thank you for your feedback.

Valutata 5 stelle su 5

Amy’s for pump was amazing

Amy’s for pump was amazing! Full body workout, it was intense but very good! Thanks the gym group 🙌🏾

26 aprile 2023
Non scritta su invito
Logo di The Gym Group - Bedford

Risposta di The Gym Group - Bedford

Hi there, thank you for your feedback.

Valutata 5 stelle su 5

Fantastic Fit Pump Class!

What a great session tonight, worked every muscle in my body and was well worth the wait!

26 aprile 2023
Non scritta su invito
Logo di The Gym Group - Bedford

Risposta di The Gym Group - Bedford

Hi there, thank you for your feedback.

Valutata 5 stelle su 5

Good equipment

Good equipment, friendly place

21 aprile 2023
Non scritta su invito
Logo di The Gym Group - Bedford

Risposta di The Gym Group - Bedford

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Valutata 5 stelle su 5

The Gym London Road Bedford is the Best

This is a amazing gym, I’ve been a member here from day one, the staff are amazing,very hard working and very knowledgeable, service with a smile always, the gym is well looked after compared to others I’ve been to, the equipment is proper. Cheap membership with everything under one roof. Well done to the members of staff.

20 aprile 2023
Non scritta su invito
Logo di The Gym Group - Bedford

Risposta di The Gym Group - Bedford

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

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