Excellent communication, easy to use website and the bike was perfect. I had to change my order after placing it, the customer service team done so with minimal effort. I was kept up to date with prom... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordered bontrager rsl mountain bike one piece bar,carbon,stunning!!!fast service,arrived sooner than expected,have bought from bike factory before,never had any issues,would defo recommend.Colin Green... Leggi di più
Ordered Specialized mountain bike for son for Christmas, choosing Bike Factory as they had the right size and colour in stock and at a good price. Email comms were reassuring and the bike was delivere... Leggi di più
It arrived in the post today, however, the packaging had broken, I took a photo and E. Mailed it across. I then rang the sales team where their Manager rang back immediately, refunded the postage and... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Chester's largest specialist bike store! We sell, Trek, Specialized, Altura, Fox, Assos, Giordana, Pinarello, Shimano, Park tools, Pedros, Fenwicks and Finishline.
Informazioni di contatto
Regno Unito
- www.thebikefactory.co.uk
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great bike but poor service
I tried to email you to arrange delivery on one of two days. Not sure the email reached you as next thing I heard was that delivery would be that day… two days before hoped for. When we rode the bike the hub gear was misaligned and missed two gears and would not engage first. I made the simple fix myself but this should not have been necessary coming straight from the factory. Otherwise delighted with the bike.
Fast efficient service and and a great…
Fast efficient service and and a great price for my product
I had a very disappointing experience…
I had a very disappointing experience with Bike Factory. My bike delivery was mishandled twice — both times they used the same courier, which returned the parcel without my consent. Despite the issue happening once already, no effort was made to fix the process or choose a more reliable delivery option.
Communication was poor, and I was left waiting with no resolution. This caused unnecessary delays and frustration.
Overall, the service was unprofessional and careless. I would not recommend Bike Factory based on my experience.

Risposta di The Bike Factory
Just Excellent
super fast shipping and product was exactly what I wanted - not available anywhere else that I looked
From the start to finish of my purchase…
From the start to finish of my purchase went like clockwork
Exactly what was ordered and it was…
Exactly what was ordered and it was well packed.
I recently made a purchase from this…
I recently made a purchase from this store and had a very positive experience. The ordering process was simple and quick, and the product matched the description perfectly. The quality exceeded my expectations, and the delivery was fast with secure packaging. I also appreciated the helpful and polite customer service, who responded promptly to my questions. I would definitely recommend this store and will likely shop here again.
I bought a helmet from Specialised…
I bought a helmet from Specialised Tactic 4.
Very quick delivery fully recommended.
yes good website
Fast ordering
Great turnaround time from placing order and receiving it were others fall short
Great price on the product I purchased…
Great price on the product I purchased and fast delivery
Great experience
Great experience - super friendly and very helpful team. Been buying bikes from here for decades.
A great bike for a great price
A great bike for a great price, with an excellent white glove delivery.
Sent the wrong item
Parts delivered on time and correct.
Phoned up for some advice for my son’s…
Phoned up for some advice for my son’s bike size, Carl was excellent and very helpful. I placed the order and the bike arrived fully built and ready to go a week later. Would definitely recommend..
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







