Black Swan Shoppe LTD Recensioni 

328
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Outstanding! I contacted customer service to purchase a pipe this shop has, Customer support, and specifically Curtis, was fast to reply, catered to my every need, answered all my questions and gave m... Leggi di più

Valutata 1 stelle su 5

Charged me 24.45 in their shop for pipe tobacco thats only listed at 22.90 on their own website. When i went back to query was told its cheaper online as have to be competitive. And the boss has told... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've been ordering pipes and tobacco for quite sometime from the backy shop. I thought it only right that I made a positive review. Whenever, I've made an online purchase it's been simple and straig... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I Ordered cigars, tobacco, papers etc late on Friday 08/03/24 evening and it arrived on Sunday 10/03/24 to my pleasent surprise. Always prompt delivery (via Royal Mail) with this company (Black Sw... Leggi di più

Dettagli dell'azienda

  1. Tabaccheria
  2. Fornitore di tabacco
  3. Negozio di vaporizzatori

Informazioni fornite da varie fonti esterne

Rolling Tobacco, Pipe Tobaccos, Cuban Cigars, Pipes, Pipe Repairs Snuff, Lighters, Briar Pipes, Zippo’s, Cigar/Cigarette cases Ashtrays, Humidors, Cigar cutters and all smoking accessories available in our on-line shop, based in the UK, will ship worldwide


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

328 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(328)

10 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I've had the pleasure of dealing with…

I've had the pleasure of dealing with Black Swan Shoppe for one of their very rare Peterson pipes and Curtis and Josh were extremely professional, respectful and gracious through the entire process. Not only did they respond promptly, they conveyed a clear level of integrity that is not often seen in businesses nowadays. I highly recommend this shop for not only the amazing products they offer for sale but even more importantly because of the people working there.

4 maggio 2023
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Risposta di Black Swan Shoppe LTD

Thank you so much for sharing your experience. I shall ensure that Josh and Curtis get an extra pint on the next staff outing

Valutata 5 stelle su 5

Was searching the net for reasonable prices

I ordered from this company for the first time yesterday and my cigars arrived today. Very reasonable prices and very well packaged, fast delivery. I will be ordering from here more regular from now on. Thanks

17 maggio 2023
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Risposta di Black Swan Shoppe LTD

Thank you for taking the time to leave us a review

Valutata 5 stelle su 5

Another great experience with Black Swan Shoppe

Another great experience with Black Swan. Curtis was very helpful, sending me photographs of individual pipes to aid my selection. Items arrived safely the next day, well packed and secure.
I have never had anything other than a positive experience with 'The backy shop', and would highly recommend them.

28 aprile 2023
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Risposta di Black Swan Shoppe LTD

I'm glad we have helped you choose the perfect pipe and hope it provides you with many years of service.

Valutata 5 stelle su 5

Consistent Quality products, and delivery.

I have used Black Swan for my rolling tobacco for many years, and I can honestly say they have never failed to deliver exactly what I ordered, and within the time scale they claim. Top Shop!!

14 marzo 2023
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Risposta di Black Swan Shoppe LTD

Thank you very much for taking the time to leave us a review. It's great to hear from a long standing customer

Valutata 5 stelle su 5

A real traditional tobacconist with…

A real traditional tobacconist with friendly and helpful staff - it has a large range of cigars and tobacco and unlike other cigar stores who claim to be the cheapest by way of “price match” this shop actually is the cheapest! I highly recommend this company

7 marzo 2023
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Thank you so much for your review

Valutata 5 stelle su 5

excellent

Excellent service fast delivery. Great selection of products

16 febbraio 2023
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Risposta di Black Swan Shoppe LTD

thank you for taking the time to leave us a review

Valutata 5 stelle su 5

Brilliant service.

I've been a customer for several years now.
Customer service is consistently excellent.
Can't recommend them highly enough. 5*+

22 gennaio 2023
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Risposta di Black Swan Shoppe LTD

Thank you so much for your review

Valutata 5 stelle su 5

Placed first order with this company

Placed first order with this company, arrived following day, very helpful and great service.will definitely be ordering with them in the future

20 gennaio 2023
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Risposta di Black Swan Shoppe LTD

I am glad we lived up to your expectations. Thank you for taking the time to leave us a review

Valutata 5 stelle su 5

I can't imagine a better service...

I can't imagine a better service! Friendly and down to earth staff and SUPER fast delivery. I ordered late in the afternoon and my package was there by noon the next day. Wow! Definitely recommended.

16 novembre 2022
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Risposta di Black Swan Shoppe LTD

Thank you for such an enthusiastic review. I'm glad we exceeded your expectations. We can't take all the credit, Royal Mail/DPD do the hard bit.

Valutata 5 stelle su 5

So helpful, one of the best in the business

The guys at the Black Swan are amazing. Always doing their best to help. All lose/bulk tobaccos are as fresh as can be and always a fair price.

7 novembre 2022
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Risposta di Black Swan Shoppe LTD

Thank you for such a nice review. It has been a pleasure dealing with you.

Valutata 5 stelle su 5

Excellent service

Excellent service. Following the delivery of a recent order I noticed a few days later that the wrong variety had been delivered (the first time ever)
I contacted them and within no time they agreed to swap them. I received the product the following day complete with a prepaid label for the return. Outstanding !
Their prices are also very competitive.

23 settembre 2022
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Risposta di Black Swan Shoppe LTD

Thank you for taking the time to leave a review and being so understanding over our mistake

Valutata 5 stelle su 5

Excellent Service!

I order my tobacco from this company. They are fantastic, have never let me down, great prices, service, packaging and speedy as well! I recommend them to everyone.

23 settembre 2022
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Risposta di Black Swan Shoppe LTD

Thank you very much for taking the time to leave us a review. I am glad we have met your expectations

Valutata 5 stelle su 5

I found this site and have never needed…

I found this site and have never needed to look for another 100% excellent service great people and will and would recommend them to anyone looking for quality products and sales

27 agosto 2022
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Risposta di Black Swan Shoppe LTD

Thank you for taking the time to leave us a review, it is much appreciated

Valutata 5 stelle su 5

Great Service

Ordered a box of Joya de Nicaragua Cuatro Cinco Petite Corona in the afternoon of 05/08/2022 and Black Swan pricing in the UK was the most competitive. Didn't require next day delivery so pleasantly surprised they arrived by Royal Mail the next afternoon! Thank you Black Swan Shoppe Team.

8 agosto 2022
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Risposta di Black Swan Shoppe LTD

I am glad we exceeded your expectations. Thank you for taking the time to leave us a review

Valutata 5 stelle su 5

I’ve had many orders now over a good…

I’ve had many orders now over a good couple of years and can say this is the best shop for delivering the goods. Excellent

30 luglio 2022
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Risposta di Black Swan Shoppe LTD

Thank you for taking the time to leave us a review. We look forward to serving you for many more years to come

Valutata 5 stelle su 5

Bought a Leather cigarette case …

Bought a Leather cigarette case which was great , had it about 2 months then left on a bench up local Cemetery so ordered another about 2 pm and received new one next morning ! wish all deliveries were that quick Thanks ps my Son went to cemetery next day and found my original one so i now have two

29 luglio 2022
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Risposta di Black Swan Shoppe LTD

Thank you for the review, I am glad we were able to provide a service that you were pleased with.

Valutata 1 stelle su 5

Won't buy again awful product

Not so great service or product, I paid extra for next day delivery and didn't get it for 4/5 days later, most of all the product was no good for me, my backwoods was far to dry, leaf wrapped not the sizes they should be and couldn't unrol like you should be able to with most, my whole pack was dried out not happy I wasted £20 on dry old crappy cigars with less that was too short, child unroll and had holes in them all the worst I have ever come across If you use backwoods to roll up with I would avoid this company otherwise you'll waste a whole pack, ive been using backwood for sometime and my usual buyer I just got more from now they in stock and haven't had no issues like I did with the ones I had from here, I haven't had a whole pack be no good on me ever, until now with this company, I have ever only had 1 or 2 be bad no and again, it's expected but a whole back, never! Just for the record i am a registered medicinal cannabis patient and I use backwoods to roll it up in so I know what to expect, they practically unwrap with ease and are quite large leaf and easy to roll back up, I have experience with this and this pack was not as expected I wasted the whole pack due to holes all over the leaf and not being large enough to use for some reason they was all small with holes and tough to get off, due to this and not getting rhe next day I won't be ordering again and if you medicate the way I do then I wouldn't touch this company for backwoods.
Terrible goods after fuss with delivery.

19 luglio 2022
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Risposta di Black Swan Shoppe LTD

Hi, I'm very sorry you have had a less than satisfactory experience shopping with us. I have checked your order history and this order was placed at 11pm on a Friday night with a DPD next working day delivery service, as stated when you placed your order, there is no DPD collection on a weekend so your order left here first thing on Monday and was delivered on Tuesday as per the shipping requirements, Our Backwoods come direct from the only officially registered importer in the UK and come direct to them from ITG who manufacture them in the US, as with any product sometimes there can be quality control issues at the manufacturing level and unfortunately sometimes products do not live up to their usual high standard, we pride ourselves on our customer service and if you had contacted us first we would have replaced the product straight away free of charge with free delivery on the return. Normally we would require the faulty ones back but if you send us an email at sales@thebackyshop.co.uk I'm sure we can sort something out for you.

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