STAY AWAY! The worst company - have been waiting for a stroller for over three months and never received the goods nor the refund. The company keeps promising that they will ship the goods soon but t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Placed my order on January 5th - due to be delivered on 14th by DPD but didn't arrive. Like everyone else, I couldn't contact them and assumed it was a scam, but hadn't got round to requesting a ref... Leggi di più
After having the same issues as other complaints below (No communication, supplier issues email) we received a text from DPD this morning to say our buggy board will arrive today! We waited with baite... Leggi di più
L'azienda ha risposto
I am shocked to read the below reviews as I ordered a crib on 29th December 2019 and it was delivered in perfect condition by DPD on 3rd January. I have noticed some replies from The Baby Room stati... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We would like to assure all customers, existing and new that the company has not gone into liquidation. The website has been taken down erroneously, as well as access to all emails as they are linked to the domain. This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored. Please be rest assured that all orders will be fulfilled and any refunds will be processed. -------- Welcome to The Baby Room. With over 14 years of experience, we have secured a prestigious reputation as an independent retailer of baby and children’s luxury brands. Our focus is set on nursery goods, babies and children's designer clothing, footwear and furniture. Established in 2003, we specialise in bringing you all the latest trends for each and every occasion. -------- DUE TO OUR WEBSITE BEING DOWN WE HAVE NO ACCESS TO EMAILS AS THEY ARE LINKED TO THE WEBSITE. IF YOU ARE A CUSTOMER AWAITING GOODS WE HAVE PROVIDED YOU WITH A MOBILE CONTACT NUMBER. PLEASE ONLY CONTACT US REGARDING YOUR ORDER STATUS AND HAVE YOUR ORDER NUMBER TO HAND. PLEASE TRY TO KEEP THE CONVERSATION BRIEF AS SEVERAL CUSTOMERS WILL BE TRYING TO CONTACT US. PLEASE DO NOT LEAVE VOICE MESSAGES RATHER SEND A TEXT MESSAGE WITH YOUR NAME, ORDER NUMBER AND CONTACT DETAILS AND WE WILL GET BACK TO YOU. MOBILE CALLS WILL BE ANSWERED BETWEEN 10AM AND 3PM MONDAY TO FRIDAY TO ALLOW US TO DEAL WITH THE BACKLOG OF QUERIES AND SHIP ORDERS OUT.
Informazioni di contatto
Regno Unito
- 07424621347
- www.thebabyroom.co.uk
2,8
Nella media
2K recensioni
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Hi are baby is nearly here and we still…
I just called the baby rooms and they sounded really genuine about the problems they've been having with the website and emails. We were told that our pushchair is in stock and will be sent out very soon.
I can only believe what I'm told and give everyone a chance to fix any problems that have happen.
This is your chance baby rooms and we hope to see our push chair very soon as promised!!!
23 gennaio 2020
Non scritta su invito
I’m absolutely furious
I’m absolutely furious! Placed an order beginning of January and still waiting for the item. Received one email informing me that due to high demand over the Christmas period they have occurred slight delays during despatch and that my order will be prepared and dispatched by 20th, but still nothing and now having read all the other reviews it all makes sense. Outrageous.
I would very much appreciate it if you could Please get this matter resolved immediately - FOR EVERYONE!
Reference no: SA048226
Thank you
23 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number under the contact section on this Trustpilot profile page for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
Order Number SA049400
Update on my below post -27/01/2020
We were able to make direct contact with The Baby Room on Thursday 23rd January. They were extremely apologetic and advised my husband that our goods would be dispatched ASAP and that we would 100% receive them.
On Friday 24th January I woke to a message from DPD to say my items would be delivered that day, and true to their word the items where delivered at 10.30am, all items where received.
This was a huge relief and I was very thankful that everything arrived only 1 day after the expected delivery date.
Thank you to the guy at The Baby Room whom stuck to his word and ensured our goods where received.
I truly hope all of your experiences end positively.
Order Number SA049400
Like everyone else on here in the last 24hrs I am unable to contact The Baby Room, get onto their website or enquire about my order that was due for delivery this week.
We have spent a lot of money on the items we have bought, I want an explanation as to what is happening and if it’s to be resolved.
I have already raised a dispute with my bank.
23 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number under the contact section on this Trustpilot profile page for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
Wrong item delivered and bits missing!!! Returning for money back
Update 4 - I have now spoken to the baby rooms, they answered first time I rang them. A polite young man apologised and is organising for DPD to come and collect the car seat and then we will be issued a refund. I don’t believe that The baby room is a scam. What has happened has obviously caused chaos for them. Saying that since ordering I’ve had nothing but stress, all could be forgiven if the item was correct and packaged well. That was not the case.
Update 3 - So I have received an item. Packaged terribly. Just a loose plastic bag in a broken box without anything to save the car seat from being damaged. The box was too big for the car seat so it was rattling around in it. the item sent is the wrong model of car seat and not what I ordered. No side impact box, no chin and neck protector and no free blanket as advertised. No paper work in the box. Nothing to say where I send the item back to. I want to return the item and have my money back. I have called the number provided and sent a text message. I am so angry that I even accepted the delivery. My hopes were raised only to be caused more stress and more upset.
Update 2 - I called the number and sent a text. 5 minutes later a gentlemen rang me back and has promised my goods will be with me by tomorrow. He was polite and apologised for what has happened. I will update again tomorrow and let you know if they follow through with their promise.
Update 1 - I ordered a car seat on the 5th Jan, I chased once the original delivery date was late. Customer services told me that due to January sales delivery would take longer than expected. Now emails ping back, no website, where is this mobile number you speak of?! I’ve contacted my bank and I’m in the process of getting my money back.
23 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number under the contact section on this Trustpilot profile page for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
What is going on?
I placed an order on the 26th Dec. Patiently waited, got responses to my emails from Tom and Chloe (are they real people?) and then the final chaser on Monday 20th Jan I then got the delivery failure. I've since had to place the order with another firm and it got delivered in 2 days. Amazing.
Perhaps the director could be kind enough to call customers to explain what is going on. ASAP.
Refund please!
23 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
It's a scam
It's a scam. I ordered something early January and just followed up to see where the item was, but the email bounced back. Now trying to get my money back!
23 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
ARNAQUE A FUIR
ARNAQUE A FUIR
Siege auto non recu et non remboursé
23 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
Scam scam scam!!!
Scam! The website was still up and running at the beginning of January, so I placed an order for a Lascal Buggyboard with a saddle. I received a confirmation email and delivery estimate for 14th January, granted the email seemed dodgy as there was no phone number in order contact customers services, but at that stage my money was already gone. I still have ve not received any other communication since. In fact it is impossible to contact the company as the emails bounce back. If the company was having problems back in December, why did they continue to operate and charge people for online purchases knowing that they will not be able to fulfil the orders? How come paying customers have to come to this forum to get a reply from the company? Why has there been no attempt to contact/apologise customers awaiting their orders? This is clearly a scam!
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
What is going on....
I have tried to contact the company as I am awaiting my order. I ordered a tutti bambini nursery set.
No reply from emails as they bounce back and no telephone number or website anymore. I’ve just read they are trying to sort this out.
As a company you need to set up a temp helpline number for customers as at least a go to instead of having to write how they are feeling on this website.
Today I have spoken to Tutti Bambini directly as they are the distribution manufacturers and they have said they can see the order but will NOT be sending it and can’t tell me why but the order has been cancelled. I’m presuming because The Baby Room has not paid them.
They have advised me to contact my credit card company for advice.
I’ve already paid my credit card off as I’ve been saving for 9 months to pay for the furniture. I’m so upset I’m due a baby in 5 weeks and have no furniture.
Kindly Tutti Bambini have said as good will gesture they will honour the price I have paid for the set which is kind of them but they don’t have the set in stock and they are unsure when it will be coming in as of yet.
What a mare.
I would just like my money back from The Baby Room please.
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
You have to be kidding me
Didn't spend as much as some but still got ripped off, all emails get pinged back as undelivered, website down and phone number has an unhelpful answer phone message. I paid with a visa debit spoke to my bank they said they have to wait 15days after the " delivery date " so will call bank at the end of the month and they will chase it up for me.
Got through to some one he seemed genuinely sorry but I've got no new info he said he doesn't know when my order will dispatch as it's not in stock and he can't refund me as he can't access anything.
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
Unfortunate circumstances
Ordered a car seat on 11th January, informed delivery would be by 20th Jan at time of ordering, got an estimated delivery of 21st Jan on order confirmation. I've heard nothing since, no dispatch notice, no delivery, can't email or access website. Whilst it is true that The Baby Room Limited was dissolved on 19th December 2019, it is also true that Sekhri Enterprises Limited trading as The baby Room received a County Court Judgement Case No F8EM62JE in the sum of £17,066 on the 19th December 2019. Coincidence or what? Their current Experian Business Credit Rating score is 5 and they are rated as "Maximum Risk". I'll call them (0113 249 6622), but I guess the next call after that will be to my credit card company!
UPDATE - Having spoken to them using their mobile number, I've been assured that my delivery will take place tomorrow. I this is the case I'll provide a further update. I did get the impression that they are trying to get things sorted out, but I guess the proof will be delivered tomorrow!
UPDATE - They delivered. I got my order delivered as agreed (OK I didn't get the free blanket which was offered at the time I ordered [so lost 1 star!], but the car seat arrived). I was sceptical, but the proof is in the fulfilment of the order and that they did (almost), so cut them some slack, perhaps they really are having a nightmare not of their own making!
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
We order a car seat
We order a car seat, was suppose to be delivered by 14. We have ask our bank get our money back. This site is not coming back,with this amount of complains and goods not delivered.
Update
We got the order only after we contacted our bank for refund. Now we got two same carseat, I am not sending it back as this company will not refund.
Website is down coz they haven't paid the hosting company or they are forced to take down the site due to all these money they have taken from people and not fulfilling the delivery.
There is no communication at all from this company.
Avoid this site even it comes back online.
Dodgy business practices.
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
Shambles of a company
Placed a order a number of weeks ago and after not receiving any dispatch email or order I contact the baby room email address. I was advised by Tom that they were having issues but the order would be dispatched this week and an email sent to confirm. STILL I have NOT received anything!!! After trying to email again it bounced back and the number is not in service. I no longer want to receive my order due to the shambles of a company but I do want a full refund ASAP.
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
DO NOT ORDER FROM THIS FIRM
Placed an order on 30th of November for goods to be delivered on 12th of dec, Buggy never arrived and when we asked were told it was “stock issues due to a delivery mix up”, new date of w/c 6th of jan was given, this came and went with no contact. Emailed again and were told it would now be w/c 20th of jan. Had no contact again and now cannot email them as it just bounces back. Fortunately purchased on credit card so we have cancelled our order and asked our card provider to recall the payment, i’d advise anyone else in the same position to do likewise.
22 gennaio 2020
Non scritta su invito
Placed an order for a Bugaboo Stroller…
Placed an order for a Bugaboo Stroller at the beginning of Jan. They processed twice, and have not refunded us for the duplication, nor have they delivered the Stroller. c.£2,500 out of pocket currently and no response from them, despite receiving a note the very next day saying a refund had been issued. Currently pursuing, so would definitely avoid. Why would their website and all forms of contact disappear if they are not in trouble???
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
Not giving up hope just yet!
So I’ve seen the notice regarding the baby room Ltd going into administration. The company that the baby room.co.uk trade under is actually Sekhri Enterprises Ltd as per my cc statement. there are no directors in common and are based on opposite ends of the country. So I do believe that this may have had a knock on effect, especially if their server is shut down as you cannot do anything!
I have received one of the things ordered back in early Jan (cot) the other is due this week(stroller) I am giving them the benefit of the doubt. If I haven’t heard anything more in the next week or so, then I’ll be contacting my card company for a section 75 claim.
Fingers crossed.
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
not happy
I actually ordered my buggaboo comfort board and donkey adapter which I haven’t received yet I’m still wand I’m not happy I spent that money as I really needed it and I have sent a email and nothing keeps coming back Unknown they sent me a wrong footmuff aswell it’s buggaboo red I ordered buggaboo ruby red and I still haven’t received this, I’m going to the police now cos my email receipt shows I’ve paid and not got nothing this is a scam!
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
Believing it could be a scam!
Ordered our baby furniture for the nursery and was told would be delivered on January 6th, we received a call saying been delayed to following Monday which would of been 13th but still haven’t received anything? I’m starting to believe it is a scam now and I’ve contacted my bank to investigate so I can hopefully get my money back. I’m seeing the comment the store is leaving but it’s the same response for everyone so anyone could be putting that.
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
Due to the website being taken down erroneously, we have no access to emails as they are linked to the website.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed, please ensure that you include your order number on your reviews.
We have provided a mobile contact number for you, please only contact us regarding your order status and have your order number to hand. Please try to keep the conversation brief as several customers will be trying to contact us. Please do not leave a voice message, rather send a text message with your name, order number and contact details and we will get back to you.
Thank you for bearing with us,
The Baby Room Team
Where is my order?
I ordered the lascal maxi monsters buggy board and was suppose to receive it yesterday, I sent an email but just discovered it has bounced back as it's not in use, will i actually receive my item?
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
The website has been taken down erroneously, as well as access to all emails as they are linked to the domain.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed.
As the backend of our website is also linked to the domain we are unable to access customer information. We have been working with our developer to try and extract some data in order to resume shipping on orders that have already been placed and have in fact been able to start shipping some of the orders.
We sincerely apologise for the inconvenience that has been caused.
Thank you for bearing with us,
The Baby Room Team
I’ve just ordered £1000 furniture
I’ve just ordered £1000 worth of furniture to be told that my furniture won’t be delivered and I have to find a way of getting a refund myself with no number to actually contact you on because your website has shut down. I either want a delivery date and confirmation or a refund how do I do this? My baby is him this week and I now have no furniture for him. I am a very unhappy customer.
Your reply of My messege is not the answer I am looking for though?. I want an answer as to WHEN I will receive either my order or a refund?!? saying all of the above is all well and good but it’s not a clear answer is it?. My baby is due to come home from the hospital this weekend and now where is he going to sleep? I suggest you let everybody know when they’re orders will be arriving .
22 gennaio 2020
Non scritta su invito
Risposta di The Baby Room
The website has been taken down erroneously, as well as access to all emails as they are linked to the domain.
This is due to a company with a similar name, THE BABY ROOM LTD having gone into liquidation in December 2019. We are in the process of getting the website up and running again and our emails restored.
Please be rest assured that all orders will be fulfilled and any refunds will be processed.
As the backend of our website is also linked to the domain we are unable to access customer information. We have been working with our developer to try and extract some data in order to resume shipping on orders that have already been placed and have in fact been able to start shipping some of the orders.
We sincerely apologise for the inconvenience that has been caused.
Thank you for bearing with us,
The Baby Room Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.