The Baby Room Recensioni 

I sent them an sms to ask about my order, nothing happened so I tried to call them and I found out the number doesn’t exist. I don’t want my order, just my money back. Order number SA049516

Hi, i understand your website is down at the moment but please can you give update on my order SA 047627. Was expecting 13/1 but last time customers service said 20/1 but still no dispatched confirmation yet.

We have been waiting a long time for the pram but would just like an update.

Thanks

Do not buy off of this website .... if it pops back up!!! A complete scam! Take your money and do not deliver. No contact number to call. Only email. No one to talk to. Ordered something on the 28th December, money has been taken and the item is still no where to be seen. Have chased and told the were waiting for delivery to come on that week.... that was three weeks ago. Seems like every one in same boat, hopefully nobody else will by from them. How the hell did this website be allowed to function!

You should be allowed to give zero stars. Ordered late December, for 2nd jam delivery. Beengiven different excuse and delivery time every week. Assured me they were still trading just moving premises!!!! No phones working. Website down and now emails bouncing back! Yeh sure your still trading. Well let’s see if you respond now or perhaps I should report you to relevant authorities as I kept the emails where you assured me you were still testing. Swindlers you have caused so much stress!!!!!! PLEASE CANCEL MY ORDER AND CONFIRM HERE IT HAS BEEN DONE AS IS THE ONLY WAY OF COMMUNICATION WITH YOU

Whilst I have followed this thread with eagerness as my wife and I have been in the same boat. We ordered our push chair on 2 Dec last year; we did receive a DPD message on Weds and miraculously it arrived yesterday.

Communication has been nothing short of awful but it appears that they are trying to fulfil orders. Fortunate as to today I was due to go to John Lewis and just pay a whopping £750 to get a replacement.

Dear Baby Room:

Could you please tell me what is the status of my order? I have seen so Many Bad review of your company that i don’t know what to do rigth now? I will try to trust but i need an update from you. I really need the car seat asap. So please give me an update asap.

Thank you.

Michel.

BORING!!! STOP POSTING SAME REVIEW AND GIVE PEOPLE THEIR MONEY BACK!! I WONDER IF YOUR CUSTOMERS IN YOUR SHOP KNOW ABOUT YOUR ONLINE SCAM.My son and daughter in law are due to have their 2nd baby in a couple of weeks.They ordered a double buggy and was waiting delivery date.Of course in time for money to be withdrawn from their bank account and website disappears.Scummy crooks who sit on their laptop in their home with their mobile conning innocent hardworking people at what should be an exciting time.DONT BELIEVE ANY OF THE 5 STAR REVIEWS THEY PROBALLY WROTE THEM THEMSELVES!.I hope karma gets you big time SCUM!!

Ordered a bugaboo donkey2 duo for our toddler and baby which is due in a couple months. Delivery was said to be the 21st Jan. No confirmation of dispatch or nothing. Poor customer service and for the company to just seem to 'disappear' a very unnecessary stress for expectant parents to be going through when they have spent their savings to provide for their new babies/children.

Honestly don't any of you read? I've seen The Baby Room respond to so many of these reviews explaining their very valid reason for the upset but no one seems to be taking notice! For all you angry know it alls out there hopefully I can reiterate the issue for you in simple terms. TheBabyRoom.co.uk have had their servers wiped instead of the very similarly named The Baby Room LTD's servers, the latter are the ones going into liquidation not the former! For those of you that don't know what servers are they house everything from the company website, to emails exchanged and orders placed... with the servers gone you have no access to their site, they have no access to emails or orders so they cannot hope to be able to contact people to inform them of the issue because all the personal info of customers and how to contact them is lost. They are as much of a victim as you if not more as this mistake can threaten the entire future of their business and they are having to deal with angry people who don't have any sense to read what they've already put in response to other people's poor reviews. We rang them yesterday on the number as stipulated and had a calm chat with very stressed out man to clarify where our order was, we were informed of the issues they were dealing with and assured us our order would arrive soon, fast forward to about 3pm today my entire cybex travel system turned up as promised. For those saying they're struggling to get through on the number just give them a chance, they are a family run business who have had to set up an urgent pop up customer service hub using mobile phones to deal with the influx of angry people. I hope the administrators are able to restore their servers and compensate them for the mess they have caused and I hope The Baby Room also identify customers who have had orders fulfilled and still managed to claim their money back so that they can start proceedings against them for fraud and theft.
Just to clarify these positive reviews are not manufactured, I am the partner of someone who left a positive review yesterday! Such a shame that people believe negative reviews to be more genuine these days.

I ordered my pram package at the start of September. It was due in five days but arrived late October. In the wrong colour. And items were missing. I got over the colour but now all my emails re: the missing items (which are ALWAYS due the following week but never come) still haven't come. Terrible customer service.

I have now received my order, on the day it was due - had been worried about reading that this company is a scam but to me it looks like BR might have been scammed themselves. I sent a text to the number listed on this site and got a call straight away, someone assured me that my order would arrive on the arranged delivery date. I didn’t know who to trust to be honest but here it is!

Can’t really write a good review for poor communication and poor service no matter what you’re companies issues. I’m writing this review more for the people waiting in hope! Today we received our goods and all was there. I will never use this company again but glad it has finally been sorted. Regardless of any reason there is no excuse for all this issues affecting people that have purchased in good faith.
For the people who are waiting I’m sure you will get your goods in the end and hopefully the company will give out good will gestures to show it’s sorry for the worry and undue stress is has caused customers.

Good luck and fingers crossed to all.

Order Number SA048300

Ordered 08 Jan 2020 and item has not been delivered.
If the baby room see this review please cancel my order and refund to my card.

Hi,

I would lire To know where is my order SA048340 ? ? ? ?

Thanks,
Sandrine

Ordered babyseat in December expected 10th December 2019 didn’t hear have emailed twice and assured it will be with me ASAP. Have just read all this today about liquidation. Email address now bounces back. Order number SA043196.

Child without a car seat. Where do I stand for refund?? Appalled and disappointed

Scammers, leaving fake reviews saying people have received their goods! I made an order over £1200 and still awaiting a reply and an answered phone call! Avoid these con artists!! Or advise me a number which you are going to answer thebabyroom!!

Got my order today, I panicked (just as others) and disputed the transaction with the bank as well, however will get the dispute withdrawn

They should have handled the situation better, some of things (suggestions) they should have done:
1. A generic email notifying everyone of the situation would have been a start along with providing the number which took 6 days for them to post, that too only on TrustPilot. A SMS to all the customers with pending orders would have gone a long way as well
2. Website taken down is one thing however not shipping out items in another. I don't see why they needed to stop shipping stuff, they should have taken this opportunity to pick up the Christmas slack

Anywhoo the item has arrived and is in perfect condition so giving 5 stars and would probably use their service again, hopefully they will take a que from this incident and improve on the service

I left a bad review as I panicked after seeing a report at companies House..please ignore my previous review.. Just be patient.. My order arrived today.. Cancelled ed the claim with my bank today too. All good.item perfect condition

I placed an order for a Lascal buggy board maxi plus ( the one with the saddle) on 6th January. The price was £87.40 while normally it is around £115 so of course I felt like it was a good deal. I received a message saying that estimated delivery was 14/10/2020. By 14th I still hadn’t heard from them so I contacted their customer service via email (I couldn’t find a telephone number) who sent an automated response saying they would get back to me within 48 hours. At that point I started looking at reviews and saw a lot of customers complaining saying that the website was a scam... I thought I’d give it 48 hours and see what happens. Two days later I sent them another email asking for an update. Again, no response. At that stage I contacted my bank for a chargeback thinking I was never going to receive the order. Today, 24th January I received an email from DPD saying that my delivery would be here between 10 and 11. As promised, the delivery was here by 11. Checked the item and it was indeed as described so the website is not a scam but their customer service and their communication is really, really, really poor.... PS: I checked with my bank and cancelled the chargeback as it hadn’t gone through.

I called them this morning and told me the item is out of stock. It sounds like most of your experience.
They told me to wait another two weeks.
Does someone manage to get a refund from them or trough the bank?