I am glad you replied to my review. I tried as you said but you gave me no help. Ian flatly refused..Tarek Hijazi made me sign the contract under pressure from the Shire Leasing and Shire Leasing is a... Leggi di più
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Donna was a great asset to our launch. We sold lots of courses and the clients were really engaged and enjoyed the demonstrations. Donna really made the launch of our new treatment a success, we could... Leggi di più
I honestly can’t recommend Donna and the team at Smart Group highly enough. From the moment I enquired about the Tixel II, Donna has been absolutely incredible. Her knowledge of the device, the... Leggi di più
Dana has been an absolute star from beginning to end. We have purchased 2 devices, the mezotix and smart diode laser hair removal, we went for our treatments yesterday and are delighted with our choi... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
By using the best-in-class-technology combined with personalised support and attentive service towards our clients, The SMART Group are unique. As an independent aesthetic device company, SMART have agency in globally identifying high-performing, versatile products that prove highly clinically effective. All whilst yielding consistently high financial returns and side-stepping the premiums that others may charge. Since 2009, we have been helping the health, beauty and aesthetic sectors build their businesses, expand their customer base and grow their profits by supplying leading technology. Our management team have over 50 years combined industry experience which, with the support of a dedicated team of industry professionals, has helped us to develop the most innovative range of products. Our Ethos: Consumer led, not manufacturer driven. SMART products are built with your customer at the forefront - delivering the treatments they need, in the best way possible. By identifying customer trends and sourcing the best technology, we can help you achieve exceptional treatment results, boost your business revenue and stand out from competition.
Informazioni di contatto
Greenwood House, London Rd, RG12 2AA, Bracknell, Regno Unito
- 01344 411 480
- info@the-smartgroup.co.uk
- www.the-smartgroup.co.uk
4,3
Eccellente
28 recensioni
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Incredible Support & Amazing Results
Investing in a laser was such a difficult decision, but I can honestly say choosing The Smart Group was the best decision I could have made. I launched Liv’s Laser Lounge as a brand-new business with no existing clients, so I was really nervous about making such a big investment without knowing how successful it would be. But from the moment I purchased their diode laser, I couldn’t have been more impressed. The whole experience has been amazing.
Dana has been incredible, so helpful, knowledgeable, and supportive every step of the way. The package that comes with the purchase, along with their ongoing support, is second to none and has given me so much confidence moving forward.
The machine itself is amazing, easy to use, easy to clean, and the results are insane. I honestly couldn’t be happier with everything, and I’m so glad I chose them!
1 maggio 2025
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Risposta di The Smart Group
Hey Liv,
We’re absolutely thrilled to hear how well things are going at Liv’s Laser Lounge and we're honoured to have been part of your journey from day one. Dana and the whole team are so proud to support passionate professionals like you. We’re excited to see your continued growth and success - thank you for choosing The Smart Group! 💙
- Orla, Customer Relationship Manager @ The Smart Group
Highly recommend
Investing in the Smart Diode has been one of the best decisions I’ve ever made for my clinic. The device itself is exceptional, but what truly sets The Smart Group apart is their incredible ongoing support, even post sale. I couldn’t recommend them more highly!
24 settembre 2025
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Risposta di The Smart Group
Thank you so much for your kind words! We're thrilled to hear the Smart Diode has made such a positive impact on your clinic. Our team is always here for you - every step of the way! 💙
Orla, Customer Relationship Manager @ The Smart Group
Support that is second to none with SmartGroup!
I’ve had an absolutely excellent experience with SmartGroup. Their educational events, including training with AQ Skin Solutions and the Advanced Tixel workshops, have been highly professional and genuinely valuable. Product orders always arrive promptly in beautifully presented packaging and the ongoing support is outstanding. As an Aesthetic Clinic Owner, I can confidently recommend SmartGroup for both training, equipment and supplies.
Thank you to the whole team – it’s a pleasure working with such a reliable and supportive partner. I look forward to many more years of training, growth and collaboration with SmartGroup – if I could give more than five stars, I certainly would!
31 luglio 2025
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Risposta di The Smart Group
Thank you so much for your kind words and thoughtful feedback Robina! We’re absolutely delighted to hear that you've had such a positive experience with The Smart Group. It's always our goal to provide the highest level of service, support, and education to our valued partners, and knowing that we've made a meaningful impact on your clinic’s journey means the world to us.
- Orla, Customer Relationship Manager @ The Smart Group
Total rip off
Total rip off. So many promises to sell a laser machine and promised by Tarek that it has buy back guarantee so if business didn't work he will take the machine back. But it was all lies. Finance sorted by them too and without informing the finiance company made me a personal guarantor. Now my home is at risk unless I pay them. I have no business. There are lots of laser hair removal salons and now the customer can buy from Boots. Please don't spoil your life if you have a small business. You also have to pay £800 for the service. It can not be done from anywhere. So my advice is don't work with these liers and save yourself from misery. I wish I could take them to court.
9 luglio 2025
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Risposta di The Smart Group
Hi Tahira,
We’re truly sorry to hear about your experience. We’d like to gently clarify that the buy-back guarantee applies in cases where the device is not performing as it should - it does not cover situations where the business itself is impacted by market competition or other external factors.
In regard to the finance agreement, this was arranged through an independent third-party finance provider. Once approved, the contract is between you and the finance company directly, and we, unfortunately, don’t have the authority to alter or cancel it. Any concerns about the terms or personal guarantees will need to be addressed with them.
We do appreciate you sharing your feedback, and if there's any way we can help you get in contact with the finance provider or assist further, please don’t hesitate to reach out.
- Orla, Customer Relationship Manager @ The Smart Group
Rip off company
Rip off company
Hard selling then leave you to rot . Never mentioned the service of the machine 700 quid every year. Payme ts escalated from £600 to £657 per month. . avoid. Also the market is flooded with laser . Stick to your waxing clients. Much more money
4 luglio 2025
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Risposta di The Smart Group
Hi Kim,
Thank you for your feedback - we completely understand that running a business comes with many costs, and we genuinely appreciate you sharing your concerns.
We want to reassure you that our service pricing reflects the high standard of care we aim to provide. Our engineers come directly to your location, and the service is carried out according to the manufacturer’s strict guidelines to ensure your device continues to perform at its best. This is to help protect your investment and maintain long-term performance, which is also mentioned in your user manual.
In addition, we have dedicated Business Development Managers who are here to support you in growing your business and getting the most from your equipment. We’re always happy to work with you on ideas and strategies that can help generate more value and return.
Your finance agreement is managed entirely through a third-party provider, and any changes to payments or terms would be handled directly by them. We don’t have access to amend or influence the finance arrangements, but if you need their contact details or support getting in touch, we’re more than happy to assist.
Please don’t hesitate to reach out if you’d like to speak with someone from our team - we’re here to help.
- Orla, Customer Relationship Manager @ The Smart Group
Kind of ableist and money grabbers
I worked there part time while I was at uni. I first enjoyed it as I was lucky to have Naomi who was understanding and supportive. I had to leave without my notice due to medical reasons and being stuck in hospital. When I received my pay, they had taken over half of what I was owed because I left without much notice, which I could understand if I just upped and left, but because I was having seizures and stuck in hospital, I couldn’t make it to work. So now I am out of work, and of the £245 my pay would have been, I received £78.10. I am truly disgusted and horrified that they can justify taking that much money when I physically could not help my situation. Will never work there again and will never suggest it.
14 maggio 2025
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Risposta di The Smart Group
Hi there Zoe,
Thank you for your message, and we're really sorry to hear about what you’ve been through - that sounds like a very difficult experience. However, we believe you may have mistaken us for another company, as we don’t have any record of your employment here.
It might be worth reaching out directly to the organisation you worked with so they can address your concerns properly.
Wishing you all the best moving forward.
- Orla, Customer Relationship Manager @ The Smart Group
I’m so glad I chose SmartGroup and…
I’m so glad I chose SmartGroup and their cutting-edge laser machine for my new clinic—it was the best decision I could have made! From the start, Tarek was incredibly knowledgeable and guided me in selecting the perfect machine to fit my needs. His ongoing support and advice have been invaluable throughout this process.
SmartGroup’s support is truly unmatched, covering everything from purchase to training, marketing, and mentoring. They are simply the best in the industry. I’m excited to start using the machine on real clients soon and feel completely confident knowing their team is always just a call away if I need any assistance.
A huge thank you to Amy for the outstanding manufacturer training she provided! She was so friendly, professional, and thorough—answering all my questions and offering even more helpful insights.
If you’re considering buying from SmartGroup, don’t hesitate—they’re amazing!
10 gennaio 2025
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Risposta di The Smart Group
Hey Dina,
Thank you so much for your kind words and thoughtful feedback - we’re absolutely thrilled to have you on board!
It’s wonderful to hear that your experience with Tarek, Amy, and the rest of the Smart Group team has been so positive. We’re passionate about supporting our partners every step of the way, so knowing that you feel confident and supported means everything to us.
We love seeing your clinic grow and thrive, and remember - we’re always just a call away whenever you need us.
A belated welcome again to the Smart Group family, and thank you for trusting us!
- Orla, Customer Relationship Manager @ The Smart Group
Sold me a machine for 15k but sold my…
Sold me a machine for 15k but sold my friend the same machine for 25k they make it up as they go along.
They’re liars and bad business men. Machines are rubbish. Said they didn’t need servicing when I bought it then suddenly said servicing is mandatory and £700 each time. Now they are demanding payments at the end of finance agreements otherwise they won’t hand over the ownership documents. They make selling machines 2nd hand awkward and difficult. They nearly ruined my business. Stay away from them.
14 gennaio 2023
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